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“False advertising -” 3 of 5 stars
Review of Inn at Holiday Valley

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Inn at Holiday Valley
6081 Route 219 South, Ellicottville, NY 14731   |  
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Ranked #2 of 5 Hotels in Ellicottville
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“False advertising -”
3 of 5 stars Reviewed January 19, 2013

How can you market an indoor/outdoor pool at a ski resort and then say the outdoor pool is closed to save energy!?!??!! We were not informed of this policy change at the time of booking or check in. I haven't seen any energy savings credit on our bill. We booked 5 rooms for families and kids. We specifically selected the hotel so they could go in the pool at night after skiing. What a disappointment!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, January 21, 2013
I am glad that I had the opportunity to speak with you this morning to clarify the hours of operation for the outdoor portion of our indoor-outdoor pool. I only wish that there had been an opportunity for us to speak earlier. I am sorry that your family was disappointed that the outdoor portion of the pool is not open as late as the indoor pool & outdoor hot tub. We appreciate your repeat business and I hope that we will have you as our guests again soon.

Katie
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157 reviews from our community

Traveler rating
    54
    72
    17
    7
    7
See reviews for
77
33
1
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Mukwonago, Wisconsin
2 reviews
5 of 5 stars Reviewed January 15, 2013

This hotel was so nice and we enjoyed our stay so much. We were there in the summer and it was beautiful, quiet, and very clean. The staff was wonderful. We will return and maybe even in the winter.
Mary Skony
Mukwonago, Wisconsin

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, January 21, 2013
Thank you for your kind words! We are lucky to be in such a beautiful part of the country. I hope you get to "see us in white" sometime soon!

Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batavia, Illinois
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed January 4, 2013

We stayed here for one night. The rooms are large and very conveniently located. They provide a nice storage facility for ski/snowboard accessories right outside the room. The beds were comfortable enough. The problem we had was the smell of the room. Right when you walked in, it hit you like a ton of bricks! It smelled like an out house in the whole room but the bathroom. How they could rent this room with good conscious is beyond me. I was visiting Niagara Falls when my husband got the room so by the time I got to the hotel, my husband and son who were in and out skiing, had already used and had the room for 5 hours. (The room number was 113. make sure you request any room but this one.) Otherwise I would have requested a new room immediately. The smell never went away. Even our friends who were staying there said our room smelled disgusting. The staff were very average, not very helpful.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, January 5, 2013
Thank you for bringing this to my attention! We will take a look to determine the source of the odor right away. We take pride in our rooms and I agree this is not the product we want to provide our guests.

I would appreciate the opportunity to speak to you regarding your stay. I can be reached at 716-699-2345

Katie DiDonato
General Manager
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Oakville, Ontario Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 3, 2013

We have stayed at the Inn at Holiday Valley every year since it opened. We have always found the location, complete with ski in and ski out accommodation to be top notch. We have stayed in the 2 Queen lift view rooms facing the Sunshine chair. If you have a ground floor room, you can ski in and out but the second floor rooms have a nice view of the slopes.
The breakfast is included in your room price and lift tickets are offered to Inn guests at a reduced rate. During the Canadian March break, rooms and lift tickets are reduced further and pricing is much cheaper than skiing in Collingwood, Ontario.
The town is quaint, but food in the town eateries is pricey and we have often found service is not great. We take a double hot plate and prepared foods with us and eat in our room. Sort of like a picnic. We have had some great meals. Took a bread maker one year and while we were skiing, a came back to a fresh baked loaf of bread.
The staff are very friendly and nothing is too much to ask. There is a small bar off the lobby that makes great drinks. Hot tub and sauna are big hits with our adult kids and there is a heated pool with inside and outside access.
All in all, a really nice, location for a family vacation.

Room Tip: 2-Queens lift view and the Presidential Suite are great rooms.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, January 4, 2013
We appreciate your continued business and your kind words. I will make sure to share your review with the staff here at the Inn. We look forward to your next vist!

Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
60 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 29, 2012

Stayed here for a conference in September, so unfortunately my snowboard was not among my luggage.

The lobby was warm and very nice. The staff were very friendly.

I shared a room with a colleague and we both agreed it was very clean and a decent size. The beds were very comfortable and the bathroom was clean and had all the amenities we needed.

If I ever decide to hit the slopes in Ellicottville, I will definitely go with the Inn @ Holiday Valley as my accommodations.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoughton, Massachusetts
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 8, 2012

I stayed here for a wedding I was attending. The Inn was gorgeous, right by the mountain, and we had a wonderful time. There was always a nice fire going in the main lobby and we were able to play board games one night provided by the hotel. The room was a good size and the bed was comfy. The hot tub was great too! (we couldn't get the sauna working just fyi). Complimentary breakfast each morning.... absolutely recommend!

Room Tip: First floor for easy access in/out
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 4, 2012

this hotel was very good I was totally satisfied. Some nice features complimentary ski valet the underground parking meant no dealing with the crowded lots at the holiday valley ski hill. The hotel was at the base of Holiday Valley ski hill so very easy to ski in or ski out. Very happy the pools were heated however the environmentalist in me thinks having them outside in the winter is a little bit wasteful. Book early in winter it fills up fast i lucked out someone must have cancelled I had to check back 4 times to book

Room Tip: book very early in winter it fills up fast even on weekdays
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  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Inn at Holiday Valley

Address: 6081 Route 219 South, Ellicottville, NY 14731
Phone Number:
Location: United States > New York > Ellicottville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Ellicottville
Price Range (Based on Average Rates): $$
Number of rooms: 102
Official Description (provided by the hotel):
Located 50 miles south of Buffalo NY the Inn at Holiday Valley is located in the middle of Holiday Valley's Double Black Diamond Championship Golf Course, and at the base of the Sunrise Chairlift offering ski in ski out access. Complimentary Winter Shuttle Service to Base Lodges available. Walking distance to the great shops and restaurants of the village of Ellicottville! ... more   less 
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Also Known As:
Inn At Holiday Valley Hotel Ellicottville
Hotel At Holiday Valley
Inn Holiday Valley
Holiday Valley Ellicottville
At Holiday Valley Ellicottville

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