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“Good in summer, probably great during ski season.” 4 of 5 stars
Review of Inn at Holiday Valley

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Inn at Holiday Valley
6081 Route 219 South, Ellicottville, NY 14731   |  
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Ranked #2 of 5 hotels in Ellicottville
Allegany
Top Contributor
108 reviews 108 reviews
35 hotel reviews
Reviews in 56 cities Reviews in 56 cities
44 helpful votes 44 helpful votes
“Good in summer, probably great during ski season.”
4 of 5 stars Reviewed September 12, 2011

Attended a work getaway at the Inn. Easy walking distance to shops and restaurants of Ellicottville. Ski in / ski out for the winter seems like it would be a great place to stay.

Room Tip: Make sure your room has access to a patio for ski in / out if going in the winter.
See more room tips
  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 people have reviewed this hotel

Traveler rating
    40
    51
    11
    4
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 17, 2011

Arrived after long lines at the border, no reservation. I asked the reception clerk for "rates and availability" Her reply " yeeah, $139!" followed by a blank stare! No "hello sir how are you"? or other pleasantries. I asked "Can you tell me a bit about it?" Her -"Its a room with a bed what else you wanna know?" Oookay then , do you offer industry rates for IATAN staff? Whats that?... Its travel industry rates for staff with this card see..She went on .."Never heard of it......whadaya want me to do ? huh? huh?"

What do you say to a hotel that treats people this way?

Clean up your act and stop giving the rest of us a bad name!!!

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnManagerHV, General Manager at Inn at Holiday Valley, responded to this review, September 28, 2011
I apologize for the poor reception you received upon arrival. We pride ourselves on the excellent customer service reviews we receive from our guests. I welcome the opportunity to discuss this situation with you personally. I can be reached toll free 1-800-323-0020.

Katie DiDonato
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed February 26, 2011

Booked this Hotel online with their own website. Called several times directly to the hotel, found service poor over the phone, was quoted different rates each time I called.
Room on the older side, but good for the discounted price I got online. Lots of space for ski equipment, but very noisy heating system that "banged" every time it went off, so was woken several times through the nite with the loudness of it.
Room was steps to the ski lift so very convenient. Decent family restaurants within walking distance from the hotel. Loved the ski hill. Nice indoor/outdoor pool with outdoor hot tub.
Really enjoyed our meal at John Harvard's Restaurant just up the road. Decently priced for excellent food.
Would certainly go back to ski, may try another hotel, though.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Syracuse NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 24, 2011

We stayed here for 2 nights over President's Week and had a wonderful time. We arrived at 1:30 and were able to check in which was nice. We traveled with another family and asked for rooms close to each other and they gave us an adjoining room which was perfect. We had a lift side room so we could walk right out our back door and hop on the lift. The rooms are standard size and fairly modern, I loved the area where you walk in the door. It's all tile floors with a long bench, great place to take off your ski boots and then 8 or 10 hooks above that for hanging all of your ski clothing. Also a locker right outside the door for storing your skis.

The skiing was great. There are 3 lodges at the base of the various trails. I noticed many people bringing in coolers of their own into the lodges with food, drink etc. and that seemed to be fine. We actually brought lunch food, crock pot etc. and just skied back to the room for lunch. The Yodeler Lodge had a great atmosphere, there was a cozy bar on the top floor. The outside had a fire pit and several Adirondack chairs scattered around for sitting.

The high speed lifts were great and zipped you right up to the top of the mountain, the lines were never long at any of the lifts because there are so many lifts and they move people quickly. The trails were nice some easy, to intermediate and a few that were quite challenging. The resort is very spread out and we did have a difficult time finding the best trails to get back to our hotel but we managed. We also felt fine to let the kids go off by themselves, they had their cell phones and reception was fine everywhere.

We went to John Harvard's for dinner one night. It was crowded maybe a 40 minute wait, the beer was good and the food was fine nothing to brag about. I saw some pizzas come by and wished we had ordered those. The second night we went across the street to The Joint ??? (not sure about the name ) which again was fine, standard pub fare.

We went into town one afternoon and walked around, very cute town. Several ski shops which were outrageously priced. Jacket for $850, ski pants $450, ski helmets $180, you would be better off buying things right at the resort as the prices there were reasonable for the most part.

The Continental Breakfast was nice the first morning. Sausage, eggs, and plenty of muffins, toast, bagels, yogurt, granola etc. The next morning, no eggs or sausage, just waffles along with the other stuff. The staff could not keep up with the crowd and the chafing dishes were empty a few times with people standing and waiting. Not enough seating either, my daughter and I had to sit on the floor in the lobby though I understand it was a peak time.

The indoor pool area was tiny, and only one table with chairs and 2 lounge chairs. Next time we will bring chairs in a bag so we can sit. The kids had fun swimming to the outdoor pool area which was bigger, and the hot tub was nice for them too. Adults said the pool water temp. was not warm enough.

The customer service was outstanding, the front desk staff, the cleaning staff and everyone around the resort were cheerful and willing to answer any questions.

We will definitely be going back here next year. Feel free to ask me any questions.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, OH
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 25, 2011

(Please note that I said "Best ski town," not "Best ski resort.") This was our first time staying at the Inn in several years, and the experience was just as good as it's been previously. We took advantage of the midweek package, skiing a Sunday evening and Monday. The night we stayed was the coldest one in western NY in years, but we still had a great time. The Inn is fairly utilitarian, but I don't mean that in a bad way--the rooms are hotel-style but have a great skier-friendly tile foyer for coats/boots, a handy ski locker directly outside the door, and great temperature control in the room (very nice when the temp dips to -20 degrees F!). Breakfast is decent, although the crowding was pretty atrocious the morning we were there, probably a reflection of the fact that everyone slept in to let the temperature warm up a bit. The inside/outside pool is nice, and the slopeside location at the base of the Sunrise lift can't be beat. John Harvard's Brew House is a nice addition to the resort since the last time we stayed there. All in all--a very nice getaway at a very fair price, and we will certainly plan to return.

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Annapolis, Maryland
Top Contributor
79 reviews 79 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 4, 2011

On our third annual trip to Holiday Valley for some holiday season skiing, my wife and I opted to stay at the Inn, primarily for the ski in/out access. The room was convenient to the lift and had a view of it out the back door, but you can't literally ski up to the room's back door, as it cannot be opened from the outside. Getting around to the front of the room from the lift is easy enough, and parking is quite convenient in front of the room door. The entryway is well designed for skiing and the room was big. Furnishing and decor were a bit spartan, the tub was tiny, and the TV volume would not turn down all the way, which was really strange and more annoying than you think if you like to fall asleep with it on. The included breakfast was apt and included hot items, not just muffins and toast, although the second day offered only waffles in the hot trays (there were eggs and sausage the day before). We stayed during the busiest time of the year but did not suffer any major consequences of that. The front desk staff was oddly unknowledgeable of the skiing and rentals, though. The bedspread was a polyester job that was disappointing compared with what you get in a more upscale hotel, but this isn't an upscale hotel. Sure, we paid top dollar and the room isn't all that, but we were satisfied and comfortable and the room was quite functional for the primary objective—skiing. The hot tub and indoor/outdoor pool were nice, but the sauna wasn't hot enough, and the hot tub was always full with teenagers. Again, minor issues for the top of the high season. Part of the charm of Holiday Valley is that it's not a big-time upscale resort. In that context, we'd definitely recommend staying at what was once the flagship inn, before the new Tamarack club came along, although that seems to be primarily condos. We might try that next time if possible, otherwise we'll return to the inn, which we prefer to the local B&Bs. That's partly because we're not really in to B&Bs, and partly because they're not a terribly good value or convenience in Ellicottville in high ski season, so might as well go all-in for the lift access at the Inn.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Columbus, OH
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 13, 2010

The Inn at Holiday Valley goes for a quaint little drive-in motel feel, and they achieve it wonderfully. Lobby has a rustic ski lodge feel, and it's literally steps to the chairlift.
The rooms are simple and well-done. (Clean, updated, sufficient amenities, gorgeous patios in every room with nice adirondack chairs) Very practical for skiing, which a lot of hotels fail on. Plenty of space for wet boots, hanging clothes, and, for the rack-room traveler, we had enough space to plop a full-size air mattress between the two beds. They offered nice feather pillows and I slept like a rock.
There is a small bar on-site, and a simple bread/cereal/juice/coffee continental breakfast. They had a few hot items on Sunday morning, scrambled eggs and sausage patties. It's not a full-service hotel, but there are two restaurants in walking distance (Cadillac Jack's directly across the street, and John Harvard's next door at the Tamarack club) Additionally, the front desk offered to have their security guard drive us up to the main street in Ellicottville village for tips. In such a remote small town, that's a huge plus. (Taxi would have been $10 each way to go about 3 miles)
I wish the pool hours were longer, but the setup is great. You enter through changing rooms, and hop in the pool from inside. There are big car-wash style flaps you swim out through, and can enjoy a heated pool and hot tub while it's snowing.
We got an early-season package which was an excellent deal. I'm not sure if I would stay during the full-swing season, it gets a little pricier than I can afford. But $170 for a room and 2 2-day tickets is a really great value. I was really happy with what I got for my money.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Inn at Holiday Valley

Address: 6081 Route 219 South, Ellicottville, NY 14731
Phone Number:
Location: United States > New York > Ellicottville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Ellicottville
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Located 50 miles south of Buffalo NY the Inn at Holiday Valley is located in the middle of Holiday Valley's Double Black Diamond Championship Golf Course, and at the base of the Sunrise Chairlift offering ski in ski out access. Complimentary Winter Shuttle Service to Base Lodges available. Walking distance to the great shops and restaurants of the village of Ellicottville! ... more   less 
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Also Known As:
Inn At Holiday Valley Hotel Ellicottville
Hotel At Holiday Valley
Inn Holiday Valley
Holiday Valley Ellicottville
At Holiday Valley Ellicottville

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