We stayed there a couple of years ago, and had the parking lot view, oh right, the Valley View. So when I made reservations for two rooms this year for my husband and I and another couple, I very clearly asked for slopeside view rooms, and paid the upcharge. When we checked in, one was slopeside view, and the other not......I called down, the person at the front desk checked, and nothing was available. Did not offer anything. Just out of luck.
So upon check out, since I had done my homework via TripAdvisor, I saw where Ashley had received several nice comments written about her. She was the manager on staff, so I told her what had happened. She credited me back the $9.00 upgrade. That wasn't the point. The point was I was assured by the person in reservations both rooms were slopeside view.....it just didn't start my trip off right.....
I also went to the upstairs bar for a beer the next day. Not friendly service.
I will try another location in Ellicottville if we go for another stay.