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“Disappointing” 2 of 5 stars
Review of Tamarack Club

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Tamarack Club
3.0 of 5 Resort   |   Holiday Valley Road, Ellicottville, NY 14731   |  
Hotel amenities
Stratford, Canada
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
“Disappointing”
2 of 5 stars Reviewed February 14, 2013

We ski annually at Holiday Valley and normally stay at the Inn for its convenience and family-friendly feel. We decided to try the Club for a change. Although most of the personnel were friendly and helpful we will not stay here again. Our room was small and awkward and had not been cleaned properly (there was actually food on the carpet and the bathroom smelled like urine). There were not enough towels for our family of four, it took two of us pulling together to open the pull-out couch, and the beds were very uncomfortable. We attempted to check our skiing gear into the storage room and, after waiting about ten minutes for service, a very grumpy man came to 'help'. He made it such a hassle to store our stuff that I finally asked him to give us back our things and I kept them in the ski box of our car for the remainder of the trip. The outdoor pool is nice but the inside portion is very small and not at all suitable for parents who'd like to supervise without swimming. Next trip will see us back at the rustic but friendly and convenient Inn.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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92 people have reviewed this hotel

Traveler rating
    32
    41
    10
    4
    5
See reviews for
40
26
Solo
0
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Kitchener, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 13, 2013

My husband for the last 5 years, organizes a goup of families to going skiing. The group this year grew to 53 which took 14 rooms. This was our second year at this hotel and 3 years before at the hotel beside it. Sadly for all his work of organizing the only thing we received was a view of the mountain. When organizing he was told that for every 15 people we would receive a free ski pass. When he went to get tickets he was told, no they could not do that. Also on the fridge it said for every 10 people at the resort you would receive a $100 voucher. For 53 people we received nothing. We all ate as a group one night at the restaurant and most ate there 2 nights. The restaurant was very good. Next year we are going to a different resort. It is to bad as it is a beautiful resort but is not worth the expense and hassle. I have visited 45 countries and stayed in beautiful hotels and it was by far the most expensive 2 nights I have ever spent. It would have been nice to have received a Thank You at least for bring them $1000's of dollars.

  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2013

We've been skiing several years now in Ellicottville and decided to give this place a try. My wife made reservations and requested a slope side room.

We arrive and our room faced the street and parking lot. I called to get that corrected. Front desk curtly informed me that we did not request a slopeside room, that the type of room that we requested only faces the street and that there were no other rooms available anyway. Off to a great start. The room was comfortably furnished and clean.

However, it was very noisy. The hotel is located next to a road that has heavy traffic throughout the night. Loud traffic. Snow plows started in the parking lot at 4 a.m. and made way too many sweeps in my opinion considering the size of the lot. If you stay here, try getting a room on the other side of the hote.

Very convenient for skiing. You can get your lift tickets and tubing tickets here at a discount. Very short walk to the ski lifts.

Nice bar and restaurant. Rooms were adequately furnished for cooking meals if you so desire. Very clean kitchen. Spa in the premises as well. Heated pool and hot tub (but, being a "family" hotel, these were often overun with children).

We had an issue with a requested late check out. Again, front desk staff VERY curt and just downright rude. I spoke with Ashley and everything worked out fine.

All in all a good experience other than front desk clerks. Everything is right there. They really need to work on their customer service skills. We'll probably stay here again.

Room Tip: Get a room facing the slopes, not the road and parking lot. Thin walls and traffic is surprisingly...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Toronto, Canada
1 review
4 of 5 stars Reviewed February 5, 2013

Great spot to enjoy the mountain. I would have liked to have a breakfast option in the hotel, but the food at the restaurant for lunch/dinner is excellent. Very modern and clean. Great to be able to jump into the outdoor hot tub and kids loved the pool (though the indoor section is a bit small).

Room Tip: Stay away from elevator if possible. People walking in ski boots make noise!
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Top Contributor
55 reviews 55 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 4, 2013 via mobile

We stayed here because of the amenities:-) We made the right choice. The bell boys unloaded our car, valet parking was right-on, ski check was very convenient. There was only a 100m walk to the main lift fronted building. The pool area was excellent with 2 outdoor hot tubs. This is a newly constructed resort that still feels fresh and clean. Underground parking was heated! Bonus.

WARNING!! The in-house restaurant John Harvard's does not deserve to be associated with this resort. We dined there 3 times and the service was excruciating 100% of the time. The food is average bar food quality. They do not serve breakfast in the restaurant.

Stayed February 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
71 reviews 71 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed February 2, 2013

stay at the tamarack! i think this may be our seventh or eighth trip since last xmas...it is so clean and convenient! and ashley at the reservations is absolutely fab!

we always stay in a one bedroom slopeside room. the views are amazing!

dd does ski school and just loves it! they do a great job. we find the tamarack a great place to spend the wknd! it is convenient and clean.

we do not hesitate to book here. and look forward to our next visit.

the staff is friendyl and helpful , the service is great! the starbucks in the AM is a nice added extra...

dd loves the indoor/outdoor pool! what a great way for kids to end the day! cant beat it...

room service is quick also.

Room Tip: slope side cannot be beat~
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
72 reviews 72 reviews
69 hotel reviews
Reviews in 61 cities Reviews in 61 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 23, 2013

I didn't go here to ski so I can't review those facilities. I was there for a conference, so I'm just reviewing the accommodations.

Nice, large, clean room with full kitchen.
Big bathroom, very clean.
Good flat screen television with fairly good channel selection
Lighting was just okay; not great in either the living area or the kitchen

Parents: BEWARE. If you get a room with a gas fireplace, the glass in front of the fireplace gets EXTREMELY hot. Keep kids away from it. It's a hazard just waiting to injure someone, take my word for it.

Comfortable bed, average linens and towels.

Staff gets about a C- as far as I'm concerned. You either get friendly, helpful staff, or people who seem to just be there for the paycheck .

Here's another extremely weird thing: Their check out time is 10 a.m. Yes, I said, 10 a.m. Never stayed anywhere that had a checkout that early. And they are pretty darned inflexible about a late checkout.

Their convenience store is woefully inadequate. If you are staying for more than one quick night, hit up a store before you get there. They are also a Pepsi property....if you're a Diet Coke freak, you're plumb out of luck without a quick trip to the store.

There is a spa on site, but I wasn't able to use it. Lots of kids if you're there over a holiday weekend, so be prepared for that.

Overall, it's okay. Not great, but not bad.

Room Tip: Rooms that face the slopes are great.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Tamarack Club

Also Known As:
Tamarack Club At Holiday Valley Hotel
Tamarack Club At Holiday Valley Hotel Ellicottville
Address: Holiday Valley Road, Ellicottville, NY 14731
Location: United States > New York > Ellicottville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 5 hotels in Ellicottville
Hotel Class:3 star — Tamarack Club 3*
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