My boyfriend and I decided on a last minute ski trip. We knew it would be tough to get a room, but tried our luck anyway. On Thursday afternoon, the Sugar Pine Lodge property manager informed us they had a cancellation for the weekend, but had a policy of renting for two nights. We asked if when we might be able to rent it for just Saturday, and they said to call back Friday afternoon, and if no one had booked for two nights, we could have it. They also took our name and phone number so they knew who we were when we called the next day.
We called Friday at 2 and were told the room had been booked...for Saturday only. We asked them to clarify and they said someone else had called to book for one night. We explained what we had been told about calling when we did to get the room, and were basically told Oh well.
I am sure this is a very nice place to stay but we will never know as we will certainly never stay here. Customer service starts on the phone, and to dismiss potential customers in this way is bad business and has left us with a very bad taste in our mouth. We have stayed at many B&Bs in ski towns so we find this type of service extremely surprising.