I just spent a weekend at Honor's Haven. When we checked in to the room, it looked lovely...large, lovely view...but looks can be deceiving! The bathroom sink backed up in the middle of the night. The most awful-looking and smelling sludge and debris was coming out of the sink.
When the maintenance worker came with a plunger at 2 a.m., he was so grossed out that he wouldn't plunge with force because the black slime was splashing around. My husband had to do it for him, and he ended up splashed with this disgusting liquid. In the morning we spoke to the front desk and they sent someone up to fix it. They came back and reported that there was nothing wrong with the sink now. Back in the room, we found the sink was still not draining properly--and the maintenance man left residual dirt and debris in the sink!
When I opened the coffee pot, I found several used, damp and moldy coffee filter packs in the tank...another experience which was gross beyond words. The sheets and duvet cover were scratchy, and the pillows were not great; the towels were well-worn and not soft.
We spoke with the manager on duty and requested that the room charge to be waived. Much to our surprise, he said "the best I can do is reduce it by 25%." When pressed, he said he would reduce the bill by 50%. Totally unacceptable in my opinion. This is a board of health issue as far as I am concerned, and I would never go back to Honor's Haven. It is unfortunate, because the grounds are beautifully situated in a fun area. This is a very strange resort, and it leaves much to be desired!
- Official Description (provided by the hotel):
- Immerse yourself in the natural beauty that is Honor’s Haven Resort & Spa. Situated at the foothills of the Shawangunk Mountain Range, Honor’s Haven provides an ideal blend of modern touches with the completion of our multi-million dollar renovation process and breathtaking views of rolling landscapes. It’s all waiting for you… just 90 minutes from NYC & Albany. ... more less
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- Also Known As:
- Honor`s Haven Resort And Spa
- Honor`s Haven Hotel Ellenville
- Honors Haven Hotel
- Honors Haven Ellenville