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“Nice Hotel-Excellent Value.” 4 of 5 stars
Review of BEST WESTERN PLUS Carrier Circle Syracuse

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BEST WESTERN PLUS Carrier Circle Syracuse
3.0 of 5 Hotel   |   6555 Old Collamer Rd. S., East Syracuse, NY 13057   |  
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Ranked #10 of 15 Hotels in East Syracuse
Minden ON
Top Contributor
94 reviews 94 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
73 helpful votes 73 helpful votes
“Nice Hotel-Excellent Value.”
4 of 5 stars Reviewed 2 days ago NEW

Easy check-in. Very friendly and helpful front desk clerk. Very clean and spacious room. A little bit dated decor, but comfortable. Free parking was a bonus.
Good value for a nice hotel. We will return here when in the area again.

Room Tip: Our pool-facing room was a little noisy at times.
See more room tips
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
    74
    101
    69
    54
    35
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141
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Rochester, NY, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

We reported that our room was warm and the front desk immediately called to have it repaired. We left and came back after a night out and it was still uncomfortably warm in our room; it had never been fixed. Breakfast was very good and the bartender was great.

  • Stayed May 2015, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trenton, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

All and I mean ALL of the staff were great, they were freindly, looked after anything we needed immediately and in a very pleasant way. Front desk staff were always readily avainble and were extremely helpful

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It looks like the place is reinventing itself. Once a business hotel servicing the mammoth Carrier industries, it isn't very central to anything. They have realized they can be successful as a destination hotel, with Service the prime attraction. Works for me.

Room Tip: A room overlooking the pool is not a good idea if there are kids' parties going on! (the staff...
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, 2 days ago
Steve, THANK YOU for the time and effort spent in reviewing your stay with us. The demand in the area has definitely changed over the years so your diagnosis is correct! The Best Western Plus Carrier Circle is now marketing to draw the attraction to the wonderful activities and features Syracuse has to offer with our accommodations playing a role. We are centrally located so it helps tremendously for easy access when different events occur within the city. We are happy to know you approve of the new direction we are heading in and the quality of service our staff is able to provide. Thank you again for your the great feedback. Enjoy your Summer!
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Montour Falls, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 6 days ago NEW

The hotel was average at best, but the beds are in desperate need of replacement! The king bed in our room either had you rolling into the middle or hanging on to the outside edge. Everything could have used a bit of a clean up and some updating.

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, 2 days ago
Debra, Thank you for your honest and constructive feedback given in your review. I appreciate it when a guest takes the time to tell us about their stay and we strive every day to provide excellent service for our guests. It's disappointing to hear that you were not satisfied with the consistency of our mattress in your room. The quality of ones rest can impact their day, let alone their entire stay. So I would like to apologize for not meeting your expectations and know the concern has been addressed to our team to ensure the issue does not occur again. We are excited to inform you of a three-year renovation to take place within the entire property very shortly. We hope the next time you are traveling through the Syracuse area we are able to get another chance to show you the improvements we have made since your last stay. Again, thank you for the review. Have a great Summer!
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Buffalo, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 6 days ago NEW

I recently spent one night at the Best Western Plus in East Syracuse for business. I have stayed at many hotels in the area for my job, and this was by far the worst. When I entered my room there was an immediate foul smell. The bathroom smelled moldy, and visible mold was present. Also, the shower did not drain, at all, so I was unable to take a shower. The wallpaper in the bathroom was so water damaged it was peeling from the walls. Everything was dirty. When I pulled back the bedspread, there were dead bugs in the bedding. Needless to say, I will never return to the Best Western Plus. If I could get a refund, I would.

  • Stayed May 2015, traveled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, 2 days ago
I would like to begin with a personal apology to you on behalf of myself and the entire team here at the Best Western Plus Carrier Circle. Please know that I have personally addressed each issue raised in your review with the entire team in order to make sure that is does not happen again to any other guest for any reason. I am also pleased to report that we have begun a 3 year full hotel renovation and remodeling project in order to provide our guests with the best experience possible. I thank you for your business and truly hope that one day we are able to win back your trust and show exactly the excellent service and comfortable stay we are working to build with our guests.
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Montreal, Quebec
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We recently stayed at the Best Western, Carrier Circle in Syracuse New York. We have already reviewed it on TripAdvisor. We enjoyed our stay with this hotel, & found the staff courteous, helpful & friendly. But would like to add, that we are registered for their Rewards Program & as a result we always stay at a Best Western wherever we go, & find their hotels are all great to stay at no matter how long we're there for. We also benefit from special rewards periodically, such as a free night, a gift card for $25 or $50, to use towards a future stay. Plus there are all kinds of benefits of being a rewards collector. That would be our best choice for any stay!!

Room Tip: Request a king size bed, & book through AAA or CAA, but be sure to register for their rewards Pr...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph D, General Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, 2 days ago
What more can one say than THANK YOU very much for your kind, encouraging, and positive review of your stay with us! We know the currency exchange is not the best for our friends up north, so we appreciate you making a stop in Syracuse during your trip! We feel that every guest should be rewarded for staying with us, so I'm glad we were able to sign you up to benefit from your loyalty. Reward promotions change all the time so be sure to check back for the latest deal!
Thank you again for your feedback. We appreciate your business very much and hope to see you again soon! Have a great Summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 15 Hotels in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carrier Circle Syracuse 3*
Number of rooms: 128
Official Description (provided by the hotel):
This luxurious, yet affordable Syracuse hotel offers abundant amenities, pet-friendly accommodations and convenient access to Syracuse University. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip at this Syracuse hotel. Enjoy just a short commute to Carrier Corporation, Magna, Time Warner Cable, John Deere, Sara Lee Food Services, Bristol Myers Squibb and many more corporate offices. Visiting the area's students and faculty? Columbia College, Le Moyne College, SUNY ESF and Syracuse University are all just minutes away. The Oncenter, home to many conventions, is also nearby.Both business travelers and leisurely vacationers will appreciate being near so many of the area's exciting attractions. Green Lakes State Park offers scenic lakes with golfing, swimming and snowshoeing or you can enjoy boating at Onondaga Lake Park. Just 27 miles away, guests of this BEST WESTERN PLUS Carrier Circle Syracuse hotel can easily enjoy skiing at Song Mountain Resort. Sports enthusiasts will enjoy being just miles from Alliance Bank Stadium and Carrier Dome, and those looking for a thrill will have convenient access to Turning Stone Casino and Syracuse Fairgrounds.Play or unwind in the indoor heated pool and relaxing hot tub at this Syracuse hotel. Many guests also delight in the many other abundant amenities, including an exercise facility, a cocktail lounge, an onsite restaurant, guest laundry, a business center, free parking and a coffee shop.Unwind and get a great night's sleep in the comfortable and spacious rooms at this pet-friendly Syracuse hotel. Enjoy wonderful amenities, such as cable or satellite television with in-room movies, free Internet access, a coffeemaker, a refrigerator, room service and much more. Wake up each morning to a delicious complimentary full breakfast. ... more   less 
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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