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“Clean up your act” 1 of 5 stars
Review of BEST WESTERN PLUS Carrier Circle Syracuse

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BEST WESTERN PLUS Carrier Circle Syracuse
3.0 of 5 Hotel   |   6555 Old Collamer Rd. S., East Syracuse, NY 13057   |  
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Ranked #10 of 15 Hotels in East Syracuse
reading, United States
1 review
“Clean up your act”
1 of 5 stars Reviewed 4 days ago NEW

This is not the typical Best Western experience. Dirty and unfriendly. Breakfast was excellent and the hostess did a great job... it saved the whole experience from being a total wash-out. Filthy carpet, broken curtains , dust and grime on window ledge, musty couch, and NOT crisp linens , we questioned if they were fresh. Front desk and bar area unfriendly and unwelcoming.

  • Stayed October 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
    61
    86
    53
    42
    29
See reviews for
121
50
7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Ottawa, ON
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Courteous staff. Room had a musty smell when we first entered but after a short while we didn’t notice. I had a good night’s sleep before heading to the airport at 4:30AM. I rarely sleep the night before a flight. Our request for a wake up call was respected. The hotel seems in need of a make over - It seems dated particularily the hall ways.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochester, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Over all experience was excellant.Wait staff was attentive although food was in banquet case cold although very tasty. Check in was handled very well and we were given a choice of a ground level room and second floor. Would stay here again and tell others as well. This qas one of the better hotels we have met at over the years. Thanks for making helping to make a good weekend.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
enfield,ct, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in the process of making changes that in my opinion do not favor the traveling businessman. The major change is that they are closing down their restaurant and just offering you microwavable food. As a truck driver I look for hotels with a restaurant on site because I don't have the convenience of leaving the hotel once I get there.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, 2 weeks ago
Russell, Thank you very much for writing a review on Trip Advisor and expressing your concerns. It is true we are making some changes to our menu offered and have scaled it down to our most popular items. As with any time things change, there are also different stories that go around on the details and I want to assure you that all of our food will continue to be cooked by our kitchen staff as they've always been. I hope this clears things up for you and know that I am always available to speak with personally about any questions you may have.
Thank you again for your review!

Jennifer Czarniewicz
Assistant General Manager
jczarniewicz@tramzhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel via Bookings.com and when I went to register for our stay, I was advised that the booking wasn't at all what was booked online. That said, the front desk Mgr (Scott) was awesome and fixed our booking problem immediately. We enjoyed the fact that there is a bar onsite as well as a full breakfast menu of hot and cold items (it was very good). I enjoyed the fact that our rooms came with a fridge and it was spacious enough. If you are going to go shopping in Syracuse and want a comfortable place to stay (near everything) with breakfast included, I would recommend this hotel.

  • Stayed October 2014, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, 2 weeks ago
Shelley, Thank you so much for writing about your stay on Trip Advisor. I am glad Scott was able to correct the error on your booking and got you settled in immediately. I also see that you were able to enjoy our lounge and breakfast buffet. I'm sure it was a great way to fuel up for all of that shopping. Destiny USA is a great mall and I hope you decide to take a trip back and get some holiday shopping in! We look forward to welcoming you back!

Jennifer Czarniewicz
Assistant General Manager
jczarniewicz@tramzhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Cucamonga, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

General Lobby Restroom toilet broken. Guest rooms stick, had to really push hard with your shoulder to open the door. Cigarette smell thruout the guest room area including hallway in the non-smoking area. Do not recommend this place. Their are other better Best Western than this place.

  • Stayed October 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, 2 weeks ago
Thank you for taking the time to post about your experience on Trip Advisor. Please allow me to apologize for falling short of your expectations. I appreciate you being descriptive regarding the problems you encountered so that we can follow up and correct the issues.
If you are ever in the area again I do hope you decide to give us another try.

Warm Regards
Jennifer Czarniewicz
Assistant General Manager
jczarniewicz@tramzhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roslin, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

Do not stay here. Thought it would be a nice hotel - Best Western Plus. There was not enough supplies in the room ie. soap,shampoo etc. and not enough coffee supplies first night and they didnt replenish for the second night! Also, small items of mine were taken from the room. They didn't do anything about it. they didn't believe they were taken.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, 2 weeks ago
Thank you for taking the time to reach out to me. It is very upsetting to read your review and I am sorry about the issues during your recent stay. I would like to apologize for the nonchalant attitude of the desk clerk whom you were speaking with about the items that were missing. All of our staff is dedicated to the safety and security to all of our guests and their belongings, no matter what the value, and I am sorry that she came across that way to you. I did check with housekeeping after hearing of the incident but they did not have the items. I would be more than happy to discuss this further with you. You can contact me anytime via email at jczarniewicz@tramzhotels.com or directly at (315) 399-5231 Tuesday-Saturday anytime after 3pm.
Again, I do apologize and I look forward to hearing from you.

Jennifer Czarniewicz
Assistant General Manager
jczarniewicz@tramzhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 15 Hotels in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carrier Circle Syracuse 3*
Number of rooms: 185
Official Description (provided by the hotel):
This luxurious, yet affordable Syracuse hotel offers abundant amenities, pet-friendly accommodations and convenient access to Syracuse University. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip at this Syracuse hotel. Enjoy just a short commute to Carrier Corporation, Magna, Time Warner Cable, John Deere, Sara Lee Food Services, Bristol Myers Squibb and many more corporate offices. Visiting the area's students and faculty? Columbia College, Le Moyne College, SUNY ESF and Syracuse University are all just minutes away. The Oncenter, home to many conventions, is also nearby.Both business travelers and leisurely vacationers will appreciate being near so many of the area's exciting attractions. Green Lakes State Park offers scenic lakes with golfing, swimming and snowshoeing or you can enjoy boating at Onondaga Lake Park. Just 27 miles away, guests of this BEST WESTERN PLUS Carrier Circle Syracuse hotel can easily enjoy skiing at Song Mountain Resort. Sports enthusiasts will enjoy being just miles from Alliance Bank Stadium and Carrier Dome, and those looking for a thrill will have convenient access to Turning Stone Casino and Syracuse Fairgrounds.Play or unwind in the indoor heated pool and relaxing hot tub at this Syracuse hotel. Many guests also delight in the many other abundant amenities, including an exercise facility, a cocktail lounge, an onsite restaurant, guest laundry, a business center, free parking and a coffee shop.Unwind and get a great night's sleep in the comfortable and spacious rooms at this pet-friendly Syracuse hotel. Enjoy wonderful amenities, such as cable or satellite television with in-room movies, free Internet access, a coffeemaker, a refrigerator, room service and much more. Wake up each morning to a delicious complimentary full breakfast. ... more   less 
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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