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BEST WESTERN PLUS Carrier Circle Syracuse: Traveler Reviews

3.0 of 5
6555 Old Collamer Rd. S., East Syracuse, NY 13057
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BEST WESTERN PLUS Carrier Circle Syracuse
Ranked #10 of 15 hotels in East Syracuse
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108 reviews from our community

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Traveler rating
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    47
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Date Rating
Belleville, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
“Fit for purpose”
3 of 5 stars Reviewed September 24, 2012

We stayed here for one night in mid Sept, our sat nav had a bit of trouble finding it and we called the woman on the front desk was great and we were there in minutes. She was very friendly and helpful. The main area is quite nice, as the hot tub was also very relaxing. The room needs a bit of revamping, the exhaust fan in bathroom didn't work, which didn't bother us.

Our room looked out onto the hottub and pool area, so no real daylight, and had to keep curtains closed the whole time.
The breakfast was quite nice and better then a continental breakfast.

It was clean and good for the night

Room Tip: Avoid rooms near pool area as no daylight
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Swheel about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review
October 3, 2012
Thank you for your comments regarding your recent stay with us. I am pleased to hear that our staff was friendly and able to guide you to our hotel so quickly. Your warm input has been passed along to our team and has been truly appreciated.
We hope to welcome you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
“Great pet friendly hotel”
4 of 5 stars Reviewed September 24, 2012

We made a reservation as we were traveling with our small dog. The staff was most accommodating; even had a treat bag for our pup. Clean and spacious room, better than average breakfast and restaurant and bar in the hotel. The tv was difficult to operate, but would stay there again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask retired04Michigan about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review
October 3, 2012
Thank you for taking the time to write a review. I am glad you had an enjoyable stay and were able to bring your furry companion. We know how special they are to you and we treat them like any other guest!
Please stop in and see us again next time you're in Syracuse!
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Newton, Massachusetts
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“much improved since previous years”
3 of 5 stars Reviewed September 5, 2012

I've stayed here for two nights at the start and end of August for the past three years as midpoint in a long annual trip. We chose it because it is pet-friendly and seemed like an adequate hotel close to the highway.

They changed ownership last year and now the rooms have been revamped and upgraded.

When I made my reservation, I asked for a cot and said we have a dog. When I checked in, they gave me a bag with dog treats along with pet instructions for the hotel. In the room, the cot was there and ready for us.

The room includes a decent breakfast.

I wouldn't come here as a destination, but it was a good clean stop close to the highway and we will probably continue to return each year.

Room Tip: There seems to be a smoking wing, so unless you are a smoker, make sure your room is far from it.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask peuclid about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review
September 15, 2012
Dear Peuclid,

I am thrilled to hear that you have made us a regular stop over for the past three years! We are very close to I-90 and conveniently situated off of Carrier Circle which does make us a popular destination for many travelers.
Our hotel is still family owned by the same caring family as in the past, but we did change our hotel brand last year after renovating to the Best Western Plus, and in addition, we have recently changed our smoking policy and our rooms are now 100% smoke free.
I wish you safe travels and hope we get to see you again next year, if not sooner!
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Ottawa, Ontario, Canada
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Nice Stay”
3 of 5 stars Reviewed September 4, 2012

Hotel is a little dated but was clean. I will amend that as the room was clean on entering and while we were there but when I picked up my dogs travel case the last morning I discovered ants under it in droves. I mentioned this at the front desk on checkout and the girl was very nice and said she would tell housekeeping about it---they also took $30 off the bill. The bed was comfortable and it was nice having a fridge in the room. I did find the hotel noisy especially since we had a room overlooking the pool area--the next time I will request a room away from the pool. I had tried to change rooms on arrival and the front desk tried but being a long weekend they were unable to do anything. Having a restaurant on the premises was nice as travelling with a dog we were able to pick up some food at night and have it in the room. This was a nice plus--not having to go out and pick up something after a busy day shopping. The breakfast was good for a hotel breakfast---eggs, sausages and egg toast along with the usual breads etc. I would stay here again as overall I was quite happy with the hotel and the staff seemed very friendly and the location was good--you did have to drive to get to anything but that is quite common with a lot of hotels. Being pet friendly was a big asset and there was a lot of grassy areas to walk the dog. One big plus was the shower head---it was great---one of the best in any hotels I have stayed at.

Room Tip: I would definitely ask for a room not overlooking the pool as this made it quite noisy when the pool...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HappyWanderer9 about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review
September 15, 2012
Dear Happy Wanderer9,

I would like to thank you for your kind words about your recent stay with us. It really means a lot to us when our guests take the time to write and let other readers know about their stay and it also lets us know how good we are doing and where we need to improve.
We hope to see you in the future, I would be more than happy to assist you with reservations and make sure you have a quiet, comfortable stay!
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Ottawa, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Good, but not great”
3 of 5 stars Reviewed September 4, 2012

The stay in this hotel was just okay, as there seemed to be a banging noise behind the wall against the thermostat which made it more difficult to sleep. The room itself was okay, but is in need of a freshening up. However, the complimentary breakfast was very good and the pool was nice.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Vanbeek17 about BEST WESTERN PLUS Carrier Circle Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review
September 14, 2012
Thank you very much for taking the time to review your recent stay in Syracuse. We appreciate your feedback and hope you will try us again when you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Also Known As:
The Best Western Plus-Carrier Circle Hotel
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn
Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in East Syracuse
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
This luxurious, yet affordable Syracuse hotel offers abundant amenities, pet-friendly accommodations and convenient access to Syracuse University. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip at this Syracuse hotel. Enjoy just a short commute to Carrier Corporation, Magna, Time Warner Cable, John Deere, Sara Lee Food Services, Bristol Myers Squibb and many more corporate offices. Visiting the area's students and faculty? Columbia College, Le Moyne College, SUNY ESF and Syracuse University are all just minutes away. The Oncenter, home to many conventions, is also nearby.Both business travelers and leisurely vacationers will appreciate being near so many of the area's exciting attractions. Green Lakes State Park offers scenic lakes with golfing, swimming and snowshoeing or you can enjoy boating at Onondaga Lake Park. Just 27 miles away, guests of this BEST WESTERN PLUS Carrier Circle Syracuse hotel can easily enjoy skiing at Song Mountain Resort. Sports enthusiasts will enjoy being just miles from Alliance Bank Stadium and Carrier Dome, and those looking for a thrill will have convenient access to Turning Stone Casino and Syracuse Fairgrounds.Play or unwind in the indoor heated pool and relaxing hot tub at this Syracuse hotel. Many guests also delight in the many other abundant amenities, including an exercise facility, a cocktail lounge, an onsite restaurant, guest laundry, a business center, free parking and a coffee shop.Unwind and get a great night's sleep in the comfortable and spacious rooms at this pet-friendly Syracuse hotel. Enjoy wonderful amenities, such as cable or satellite television with in-room movies, free Internet access, a coffeemaker, a refrigerator, room service and much more. Wake up each morning to a delicious complimentary full breakfast. ... more   less 
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