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“Good Pet friendly stop for a night” 4 of 5 stars
Review of BEST WESTERN PLUS Carrier Circle Syracuse

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BEST WESTERN PLUS Carrier Circle Syracuse
3.0 of 5 Hotel   |   6555 Old Collamer Rd. S., East Syracuse, NY 13057   |  
Hotel amenities
Ranked #11 of 17 Hotels in East Syracuse
Newton, Massachusetts
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Good Pet friendly stop for a night”
4 of 5 stars Reviewed August 4, 2012 via mobile

This was my third time staying at this location in three years. It is very much improved since another chain owned it two years ago. At that time it wasn't a place I would choose but gave me a stop for the night. Now the place has been cleaned up, the staff has gotten friendlier, they include a decent breakfast and had a "puppy bag" for the dog.

The pool looked good but we didn't get a chance to swim. I recommend this as a very good place to stop on a long journey and probably would be fine for a few days if visiting the area. Very close to I90 and easy to get off and on.

Stayed August 2012, traveled with family
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363 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 30, 2012

This hotel offers great deals on top of large rooms, a plush, comfortable bed, great hot breakfast, pool, hot tub, gym. The hallway carpets need to be replaced within 6-12 months. Plenty of parking. I would come here again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, August 4, 2012
Thank you for taking the time to share your positive feedback with us. We are pleased you chose to stay with us during your travels and hope to see you in the future.
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Knoxville, Tennessee, United States
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 28, 2012 via mobile

The staff is so nice. I went to the front desk and asked about golf courses around. No one there played and the manager, Jennifer, called Simone and asked for me. She didn't have to do that but its just an example of the customerservice that is important to me when I travel. After golfing,I went back to thank them for the info and all of them were so nice. Gabby faced some papers for me. Definitely stay here everytime I go to Syracuse!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, August 4, 2012
Dear Doug

Thank you for your continued patronage. It means a lot to know that you feel right at home here and you're well taken care of!
We look forward to seeing you soon!
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Enfield, Connecticut, United States
1 review
5 of 5 stars Reviewed July 27, 2012

this hotel is a very good place to stay in the syracuse area. clean up dated rooms, and the front desk staff are very friendly and welcoming. the location for travelers is also great, right off the higway and plenty of room in the lot. also the resteraunt in the hotel has great food at fair prices, i would recomend this hotel to friends and family.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, July 28, 2012
Laura B

Thank you for your kind review. It's a good feeling when our guests are left with such a fond memory and they want to take the time out of their own busy schedules to let others know.
We look forward to seeing you in the future and wish you safe travels!
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London, Canada
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 24, 2012

Stopped at this hotel on the way to Boston from London. Arrived around 9pm, check in was quick and the staff was nice. The rooms were clean and the bed was very comfortable. Couple of downsides to the room though. The air conditioning was a little loud and the ceiling in the bathroom had a bunch of cracks in it. Almost looked like it was going to fall off in a couple places. Breakfast in the morning was decent. Good hotel bar, a few TV's with sports on and the bartender was very nice, thanks Cindy. Location is just off the highway and easy to find. Overall I would stay here again if I needed a place for the night before continuing on to the east coast.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, July 25, 2012
John A,
Thank you for your feedback from your recent stay. While I am glad you found the room clean and comfortable, I would like to get more information from you about your stay. If you could please email me at your convenience to jczarniewicz@tramzhotels.com, I would greatly appreciate it.
I look forward to hearing from you!
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Amesbury, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 20, 2012

We have stayed at this hotel many times when it was a Holiday Inn, mainly because of the indoor pool for the kids, but over the last few years both the facility and quality of service from the staff had deteriorated noticeably so we have made other choices when in Syracuse. Since our last visit it has been taken over by Best Western so we decided to give it another try. Glad we did. Almost everything about this hotel has improved. It is an older facility so there are a few cosmetic warts, but the rooms have been renovated and they are clean, comfortable and quiet, with refrigerator, flat screen tv, comfortable new bedding and reasonably nice bathrooms. The staff is courteous and friendly (ie better trained), and there is more attention to cleanliness around the building and grounds. We noticed staff constantly at work sweeping up cigarette butts at the doors (why do people do that? - there is an ashtray at every entrance) for example, which we seldom noticed under the old regime. No smell of smoke or broken or torn items in the rooms as others have reported. There is a restaurant, lounge, exercise room and sparkling clean pool and sauna open late, free hot breakfast and several good restaurants within walking distance, all for under $100 per. If you want a mint on your pillow, by all means put down the $250 and check in at the Marriott, otherwise imo this is the best deal around.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, July 23, 2012
I am happy to hear that you decided to give us another try while visiting the Syracuse area and I am glad you were not disappointed! We have made many improvements to meet the needs of our guests and it pleases me that our efforts are so greatly rewarded!
We look forward to seeing you in the future.
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Saskatchewan, Canada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 16, 2012

Great room. Comfortable beds. Awesome pool. Huge breakfast room and delicious free breakfast. Great service. Originally put into a non-smoking room on a smoking floor with smoking rooms across from our non-smoking room??? Very strange I thought. So, I asked to be moved to a non-smoking room on a NON-smoking floor and our request was granted. The hotel is a bit dated. The bathroom fixtures need to be replaced. The tub surround in our room was cracked and damaged and beyond repair. The property is very large.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer C, Manager at BEST WESTERN PLUS Carrier Circle Syracuse, responded to this review, July 18, 2012
We appreciate you taking the time to write a review from your stay. I am glad we were able to accommodate your room request and I am pleased to let you and everyone know that our hotel is in the process of becoming smoke-free. Due to our customer feedback, as of September 4, we will be 100% non-smoking. It means a lot when guests take the time to review their stay and we want you to know we listen.
We hope to see you on your next trip to the states!
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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carrier Circle Syracuse 3*
Number of rooms: 128
Official Description (provided by the hotel):
This comfortable, yet affordable Syracuse hotel offers abundant amenities, pet-friendly accommodations and convenient access to Syracuse University. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip at this Syracuse hotel. Enjoy just a short commute to Carrier Corporation, Magna, Time Warner Cable, John Deere, Sara Lee Food Services, Bristol Myers Squibb and many more corporate offices. Visiting the area's students and faculty? Columbia College, Le Moyne College, SUNY ESF and Syracuse University are all just minutes away. The Oncenter, home to many conventions as well as the War Memorial Event Center, are also nearby.Both business travelers and leisurely vacationers will appreciate being near so many of the area's exciting attractions. Green Lakes State Park offers scenic lakes with golfing, swimming and snowshoeing or you can enjoy boating at Onondaga Lake Park. Just 27 miles away, guests of this Ramada Carrier Circle hotel can easily enjoy skiing at Song Mountain Resort. Sports enthusiasts will enjoy being just miles from NBT Bank Stadium and the Carrier Dome, and those looking for a thrill will have convenient access to Turning Stone Casino and Syracuse Fairgrounds. Play or unwind in the indoor heated pool. Many guests also delight in the many other abundant amenities, including an exercise facility, our Lucy's Bar & Grille on site, guest laundry, a business center, free parking and 24hour coffee available. Unwind and get a great night's sleep in the comfortable and spacious rooms at this pet-friendly Syracuse hotel. Enjoy wonderful amenities, such as cable or satellite television with in-room movies, free WiFi Internet access, a coffeemaker, a refrigerator, room service and much more. Wake up each morning to a delicious complimentary full breakfast. ... more   less 
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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