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“Trying VERY hard to give his hotel a 1 Star.” 1 of 5 stars
Review of BEST WESTERN PLUS Carrier Circle Syracuse

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BEST WESTERN PLUS Carrier Circle Syracuse
3.0 of 5 Hotel   |   6555 Old Collamer Rd. S., East Syracuse, NY 13057   |  
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Ranked #10 of 15 Hotels in East Syracuse
Kanata, Canada
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77 reviews 77 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
58 helpful votes 58 helpful votes
“Trying VERY hard to give his hotel a 1 Star.”
1 of 5 stars Reviewed August 14, 2011

We stayed at this hotel from Augsut 12/14, 2011. We were told when we checked in that it had just changed the name to Best Western PLUS. (?). (not sure where the PLUS comes in).

We had requested a king bed with queen size sofa. - which we got. Within 15 minutes of checking in we called the front desk 3 times.

1. For an extension cord (the bedside light couldn't reach the plug in whic was behind the bed.
2. A hotel service book. When maintenance came to deliver the book they took one from another room on the floor. One room they tried was the room next to us, They entered the room which was occupied. Their records had indicated that it was empty.
3. To have the queen size hide a bed made up.

Pool/spa/exercise equipment
1. Hot tub - closed for maintenance
2. Exercise equipment - did not work.
3. Pool was very dirty. Coins on the bottom of the pool. Hair-balls and cotton floating in the water.

2:00AM wake up call via Fire Alarm.
Oh yes, this stay only gets better. The fire alarm went off at 1:50AM. It took 20 minutes for the fire department to get here. 1 fire man said this happens ALL the time.
Compensation for this mid night awaking was free breakfast....REALLY??? This was the best they could do!!!

We were also told that they had spent $2.0M refurbishing this hotel for the name change. One guest told me they had changed the matteresses. They apparently forgot to change the hide-a-bed's because there was a spring that dug into our backs.

General hotel condition. Tired, dirty (carpets). Staff not overly friendly. No breakfast room service (room service only from 5-7).
Would I come back - not!.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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312 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 8, 2011

This hotel saved my family from unpleasant mutiny one Saturday night as we were on our way back to Ontario from NYC. Every hotel we tried on I-81 in New York state was full except this one, and it was clean, inexpensive, and has a lovely pool. If the location was better for me I would certainly stay here again!

  • Stayed August 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carrier Circle Syracuse

Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 15 Hotels in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carrier Circle Syracuse 3*
Number of rooms: 128
Official Description (provided by the hotel):
This luxurious, yet affordable Syracuse hotel offers abundant amenities, pet-friendly accommodations and convenient access to Syracuse University. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip at this Syracuse hotel. Enjoy just a short commute to Carrier Corporation, Magna, Time Warner Cable, John Deere, Sara Lee Food Services, Bristol Myers Squibb and many more corporate offices. Visiting the area's students and faculty? Columbia College, Le Moyne College, SUNY ESF and Syracuse University are all just minutes away. The Oncenter, home to many conventions, is also nearby.Both business travelers and leisurely vacationers will appreciate being near so many of the area's exciting attractions. Green Lakes State Park offers scenic lakes with golfing, swimming and snowshoeing or you can enjoy boating at Onondaga Lake Park. Just 27 miles away, guests of this BEST WESTERN PLUS Carrier Circle Syracuse hotel can easily enjoy skiing at Song Mountain Resort. Sports enthusiasts will enjoy being just miles from Alliance Bank Stadium and Carrier Dome, and those looking for a thrill will have convenient access to Turning Stone Casino and Syracuse Fairgrounds.Play or unwind in the indoor heated pool and relaxing hot tub at this Syracuse hotel. Many guests also delight in the many other abundant amenities, including an exercise facility, a cocktail lounge, an onsite restaurant, guest laundry, a business center, free parking and a coffee shop.Unwind and get a great night's sleep in the comfortable and spacious rooms at this pet-friendly Syracuse hotel. Enjoy wonderful amenities, such as cable or satellite television with in-room movies, free Internet access, a coffeemaker, a refrigerator, room service and much more. Wake up each morning to a delicious complimentary full breakfast. ... more   less 
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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