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“Great Place to Stay!” 5 of 5 stars
Review of Hilton Garden Inn Syracuse

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Hilton Garden Inn Syracuse
3.0 of 5 Hotel   |   6004 Fair Lakes Road, East Syracuse, NY 13057   |  
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Ranked #2 of 15 Hotels in East Syracuse
Certificate of Excellence 2014
N. Las Vegas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Place to Stay!”
5 of 5 stars Reviewed May 18, 2013

I have stayed at this hotel a number of times. This hotel is close to the airport and is easy to get around from it's location. The rooms are very clean, staff is very helpful, and the breakfast is well served (even when you have a free voucher). Great customer service!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, May 23, 2013
Thank you for posting your review with Trip Advisor. We appreciate all of our Guests comments as we are constantly striving to improve our service. We are glad to hear that you enjoyed your visit with us. I hope on your next visit to Syracuse you will choose to join us. We look forward to seeing you. Again, thank you.
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316 reviews from our community

Traveler rating
    162
    110
    26
    9
    9
See reviews for
108
60
12
103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Dunwoody, Georgia
Top Contributor
95 reviews 95 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed May 17, 2013

Always looking for a Hilton Garden; great brand and this is a wonderful price point for casual or business. Went to son's graduation, easy and fast. Very nice room as expected. Clean and neat, safe. Internet was free and so was breakfast with the mandatory 2 night "graduation special." We've had similar experiences with other chains but not nearly as nice. A solid experience.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, May 18, 2013
Thank you for posting your review with Trip Advisor. We value all of our Guests comments as we are always striving to improve our service. I am happy to hear your visit with us was a good one. We look forward to having you join us on your next visit to Syracuse. Thank you.
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Wayland, Massachusetts
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

Our family had two garden suites for graduation weekend at Syracuse University. The rooms were fabulous! The Inn served an outstanding breakfast at no extra charge. We did feel that the rates were probably inflated due to the thousands coming for graduation.

Room Tip: Cannot vouch for the regular rooms if you do not splurge for a Garden Suite.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, May 15, 2013
Thank you for sharing your visit with us with Trip Advisor. We appreciate our Guests feedback as we are always striving to improve our service. We are glad to hear that you enjoyed your stay with us. We hope if you are traveling to Syracuse again you will join us. Again, Thank you.
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A TripAdvisor Member
5 of 5 stars Reviewed May 2, 2013

Staff were exceptionally helpful, friendly and gracious. Hotel was very clean, fresh smelling. Food was delicious and well presented. Room was quiet, bed was comfortable, wi-fi worked very well. Would not hesitate to recommend to any of my family or co-workers as a place to stay near Syracuse or as a place for a business meeting or reception.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, May 15, 2013
Thank you for your feedback with Trip Advisor. We appreciate your comments regarding our staff and hotel. We look forward to having you join us on your next visit to Syracuse.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, United States
1 review
5 of 5 stars Reviewed April 27, 2013

Hotel is clean, friendly, has a nice bar/ resturant on premises. Great breakfast buffet with entre cooked fresh. Service excellent from front desk checkin to exit. Sparkling clear pool and inviting spa. Location good and plenty of parking. Lobby clean and inviting with a neat coffee station available 24/7. All in all a pleasureable experience for both buisness and leisure travel.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, May 9, 2013
Thank you for posting your review with Trip Advisor. We appreciate all of our Guests comments as we are always striving to improve our service. I am glad to hear that you enjoyed your visit with us and look forward to having you join us on your future travels to Syracuse. If we can ever be of assistance please do not hesitate to contact me direclty. Thank you.
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A TripAdvisor Member
5 of 5 stars Reviewed April 24, 2013

I would highly suggest this hotel if you are in this area Syracuse NY. Staff was very helpful and friendly Hotel extremely clean and comfortable great value for the money. Love the welcome water bottles and the lobby treats coffee, tea, fresh cookies, lemon water very nice.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, April 29, 2013
Thank you for sharing your experience with Trip Advisor. We appreciatte our Guests feedback as we are always striving to improve our service. Thank you for your kind words about our staff and hotel. We look forward to having you join us on your next visit to Syracuse. If I can be of further assistance please let me know. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LasVegas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

We had a great stay. hotel was neat and clean. great location on and off the highway. Staff was excellent. Customer service was ipressive. I would recomend this property for business travelers as well as travelers. Some of my family members also stayed and they are frequently out there and will continue to stay. The Wild Goose food and service eas excellent. Made to order buffet breakfast was worht every penny. the staff at the breakfast was also exceleent. All in all when we visit in the future this will be our nimber one choice.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, April 24, 2013
Thank you for posting your review with Trip Advisor. We appreciate your feedback as we are always striving to improve our service. Thank you for your kind words about our staff and hotel. We very much appreciate it. We look forward to having you join us on your next visit to Syracuse. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Road, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Family Hotel in East Syracuse
#2 Romantic Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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