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“Good stay” 4 of 5 stars
Review of Hilton Garden Inn Syracuse

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Hilton Garden Inn Syracuse
3.0 of 5 Hotel   |   6004 Fair Lakes Road, East Syracuse, NY 13057   |  
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Ranked #1 of 17 Hotels in East Syracuse
Certificate of Excellence
North Lawrence, New York
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good stay”
4 of 5 stars Reviewed January 31, 2013

It was a good stay, alittle loud outside room all night long, I don't know if we were located near a longe for staff or what. The whirlpool tub was nice but the hotel should get better suites with jacuzzi's and I think it would attract some more Travelers.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, February 8, 2013
Thank you for sharing your feedback with Trip Advisor regarding your recent stay with us. Our Guests comments are very important to us as we are always striving to improve our service. I want to apologize for the disturbance you encountered during your visit. I do hope if you return to the area you will once again choose to join us. If we can be of any help please don't hesitate to contact us. Thank you.
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359 reviews from our community

Traveler rating
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Mattydale, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

My husband and I had our reception at the Hilton garden inn in east syracuse Nov 24th 2012. From the time we walked in the door to the time we left we were treated like royalty. Anything we needed or asked for was arranged. The banquet room was decorated beautifully! And our guest were amazed by the staff! The staff was polite, kind, courteous, and very professional! Eva ( our wedding coordinator ) did an amazing job with everything! She was outstanding! she took the worries and nervousness off my back with planning the reception! She went above and beyond to make us feel like family. Eva, nicole, and their banquet staff provided us with the most beautiful accommodations we have ever seen! Or room was romantic, and very peaceful. Or guest who stayed in the hotel overnight enjoyed there stays, and breakfast the next morning! I would highly recommend anyone with intention of making their reception special definitely give them a call! We were more than satisfied!!!!! Loved absolutely everything!!! Can't wait to come back on our 1 year anniversary! Thank you for everything!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, February 7, 2013
Thank you so much for taking the time to post your review with Trip Advisor. We appreciate all of our Guests feedback as we are constantly striving to improve our service. I am so pleased to hear that your reception went well and our staff was helpful to you and your guests. I will be sure to pass along your comments to our entire staff for review. We also are looking forward to having you return to visit us. If there is anything we can help you with please do not hesitate to contact us. Again, thank you
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Kingston, Canada
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 18, 2013 via mobile

A great hotel. Very clean and all the staff know how to provide real customer service. Quiet location but accessible to all your needs! Give this HGI a try over the other hotels in the immediate area.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, January 23, 2013
Thank you so much for your review on trip advisor. Our Guests comments and feedback are very important to us as we are always striving to improve our service. We look forward to having you join us on your next visit to Syracuse. If I can assist you further in any way please don't hesitate to contact me. Thanks again
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Kathmandu, Nepal
Level Contributor
41 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 1, 2013

Stayed at the Hilton for an overnight New Years Eve package including a band and buffets. Overall the experience was very good and most notably the courtesy of the staff on all levels. It was nice to see the hotel employees enjoying themselves including the management, during what is usually a thankless and long night to work in that business. I can't say enough about the nice people working at this establishment.
If you book an event there, the prime rib was excellent as was the salmon and pasta marinara.
One noticeable flaw with the room was a cold bathroom floor, otherwise very nice and a HOT shower and good A/C & heat. The curtains were good sun blockers in the morning.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, January 5, 2013
Thank you for sharing your experience with Trip Advisor. We appreciate our guests feedback and comments as we are always striving to improve our service. We are glad to hear that you enjoyed yourself during our New Years Eve party. We hope you will stay with us again in the future. I will share your review with our staff. Again, thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Remsen, New York, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 3, 2012

The staff was great with check in being quick. Room was clean. Hotel was a little out of the way but not much. Free coffee in the lobby. Breakfast was not included which would have been nice but it was available for extra and there was a restaurant on site. The ventilation system was a little loud. We used the pool, spa and fitness center. All were good. The hot tub/spa bubbled too much however if you turned it on. Stairs are located at the far end of the long hallway with the one elevator in the center.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, December 13, 2012
Thank you for posting your review of our property with Trip Advisor. Our Guests feedback is very important to us as we are always striving to improve our service. We hope if your travel plans bring you back this way you will again choose to join us. We look forward to seeing you. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manlius, New York
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed November 25, 2012

I had an enjoyable stay at the Hilton Garden Inn. I think this chain is very dependable, and this particular hotel is no exception. When you travel for business, it is important to first enter your room and find it clean, comfortable, and well kept. If there is only one thing I would expect for an hotel like this is a quieter air conditioning system. One highlight is breakfast, served by very friendly waiting staff, simple and genuine. The hotel rates are also very good.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, December 5, 2012
Thank you for sharing your experience with Trip Advisor. We appreciate the feedback from our Guests as we are always striving to improve our service. I am pleased to hear that your stay was a pleasant one. I will be sure to pass along your comments regarding our staff. Again, thank you. We look forward to having you join us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida, Uruguay
Level Contributor
205 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
5 of 5 stars Reviewed November 25, 2012

Thank you to Hilton Garden Inn East Syracuse. I was in town for a meeting being held at another hotel chain outside of the Hilton Family, so I elected this Hilton property instead. It was great. The staff were friendly and courteous, they provided me with early check in, and as a Diamond member I received free breakfast. Surprisingly, I actually got better service here than at the Waldorf Astoria I recently stayed at in Key West. Imagine that! Thank you HGI for doing such an excellent job and having such great customer service.

Room Tip: It was fall, and I had a beautiful view of a small wooded area with the fall foliage changing colors...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, December 5, 2012
Thank you for sharing your experience with Trip Advisor. We appreciate our Guests feedback as we are always striving to improve our service. I am pleased to hear that your stay went well and your interaction with our staff was friendly and courteous. I will be sure to pass along your feedback to our staff. Again, thank you. We look foward to having you join us on your next trip to Syracuse.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Road, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in East Syracuse
#2 Family Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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