Thank you to Hilton Garden Inn East Syracuse. I was in town for a meeting being held at another hotel chain outside of the Hilton Family, so I elected this Hilton property instead. It was great. The staff were friendly and courteous, they provided me with early check in, and as a Diamond member I received free breakfast. Surprisingly, I actually got better service here than at the Waldorf Astoria I recently stayed at in Key West. Imagine that! Thank you HGI for doing such an excellent job and having such great customer service.

Nice hotel - what you would expect at a Hilton Garden Inn. Rooms are nice size with microwave and small refrigerator. Beds were very comfortable and the hotel was quiet at night. Not a lot of restaurants or attraction in the immediate vicinity of the hotel but it's probably a good choice for those with business at places like Time Warner and Carrier. Hotel is a short drive to Destiny USA (formerly Carousel Center), which has a lot to offer and growing every day.

What sets this Hilton Garden Inn apart is the excellent customer service. Great folks at the front desk and cheerful ladies in the breakfast area at 6 a.m. The location seems to be an oasis in a large office park and is quite the happening place in the evening.

A very nice hotel to stay at, first time in a long time that I've had a good night sleep in a hotel, bed was very comfortable, room was very nice. Their breakfast buffet is excellent. We had no problem finding this place. The room was very large and comfortable. The staff was very friendly and very helpful. Wish the windows would open even a little. A nice surprise for me was in the bathroom, the toiletries were from Bath and Body Works, just that little extra touch.I would definately stay here again and will tell others about our experience in this hotel.