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“Puts "Sweet" in Cresthill Suites” 5 of 5 stars
Review of CrestHill Suites Syracuse

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CrestHill Suites Syracuse
3.0 of 5 Hotel   |   6410 New Venture Gear Drive, East Syracuse, NY 13057   |  
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Ranked #2 of 17 Hotels in East Syracuse
Certificate of Excellence
chelsea qc
Level Contributor
91 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Puts "Sweet" in Cresthill Suites”
5 of 5 stars Reviewed December 4, 2012

What a wonderful place to stay! I was welcomed by Shad at the front reception desk, who was very friendly and helpful and upgraded my room to a palace-sized room, including a king-size bed, two queen-size beds, kitchen, living room, TWO tv's etc. etc. Breakfast was served in a nice Christmas decorated dining/living style room. Included cereal, bagels, toast, fruit, yogurt. Very convenient to shopping although the Carrier Circle (roundabout) was a challenge for me.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, December 6, 2012
Very catchy title line,,,, made me read it! Well I have to read it,,, It's my job.... However it makes my job easier reading positive reviews like yours. We are so glad you enjoyed our hotel and the staff that serves it well.. We hope you come back and visit us in the near future!
Jim Stocker
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477 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Kingston, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 27, 2012

For what you get for the price, this place can't be beat. Our 1 bedroom suite, complete with full size fridge and stove, had separate bedroom and living area. Where else can you get this for $84/night? Leo and Shad are #1 in customer service. Breakfast and eating area was clean and continually stocked. Very close to i90 but a short drive to Tim horton's , wegman's 24hr, and stores and restaurants on Erie Boulevard....this is our Black Friday home!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, November 29, 2012
Don't tell me that we are only going to see you once a year, just around Thanksgiving time!
Thanks for the glowing review. Please pass the word about us up in Kingston. Look for forward to hosting your lodging needs in the near future.
Jim Stocker
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Kingston, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 25, 2012

We went to Syracuse to shop last weekend. This hotel was a 10 minute drive to the Destiny Mall in Syracuse. The management was MORE than great!!!! We had power out in a small portion of our room and they gave us a great deal. We didnt have to argue with them they just gave us the deal. The rooms are big and super clean. I would stay there again!!! Great for longer stays and families

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, November 26, 2012
Thank you for taking the time to write such a nice review of the property. I am glad our staff was able to isolate the outlet relatively quickly and restore power to that portion of the room. hope you got alot of shopping in for the upcoming holiday season.... We will be running many specials during the weekends in December and January, be sure to call us if you are venturing to Syracuse in the near future!
hope to see you soon!
Jim
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Niagara Falls, NY
Level Contributor
153 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed November 18, 2012

We stopped at the Cresthill Suites Syracuse en route to a trip to Poughkeepsie. The place is a bit hard to find, so print a real good map or have a decent GPS.

The place is large and welcoming, we stayed in a single room suite that had a small kitchen, living room, bedroom with a king bed, and a large bathroom. The room was fantastic and clean. Internet access was stable, but not super fast. We had a room facing the road, and we did not hear any sounds, from the street, from the halls, from the adjacent room. This combined with a comfortable bed, made for fantastic sleep. The bathroom was large, and the shower had good pressure and temperature.

The only downside was breakfast. There was a limited selection of baked foods (bread, danish, bagels), some eggs, litttle bacon, cereals, coffee and juices. The hotel is very chintzy with what they put out as far as warm foods go. There was always a tiny bit of egg and bacon in the warmers, and there always was. It was like the staff just put out a tiny bit of the warm foods to be sure they aren't wasted. There are a couple breakfast options nearby however, so if you've not had enough, you can always eat away from the hotel.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, November 19, 2012
Thank you for your review of the hotel. We receive numerous compliments on how well built our hotel is. Many people comment on how you do not hear noise from either the hallway or the outside of the building. Silence is golden! Key Point to Remember...Put East Syracuse in your GPS for location city! I will discuss your comments from breakfast with our staff.... On busy weekends when we are at 100% capacity with four guests per room, it is very hard to keep up with the hot food working out of a small kitchen with residential equipment. However, we do offer 2 hot entrees, cold cerial, yogurt, oatmeal, fresh cut fruit, whole fruit, a wide variety of muffins, danish, bagels and breads. With all that, coupled with an excellent physical property at an affordable rate, I hope you agree, "It's the best value in town".... We certainly hope to again be your choice when visiting the Syracuse area... Safe travels!
Jim Stocker
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ottawa
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 16, 2012

A shopping trip for six girlfriends was made much more fun by staying at the Cresthill Suites. Our room was huge and had everything you would ever need. Beds were comfortable, lots of space for all our parcels, dinner and beer/wine included along with breakfast... how can it get any better! The staff are very friendly and helpful. We have booked again for next year!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, November 19, 2012
To the "Six Girlfriends"... Thank you for your wonderful review. We hope you all got all your shopping done while here in Syracuse. If not,,, we welcome you back as we still have some availability on weekends during December..... Always looking to make the pitch for business... We look forward to your next visit next year. We will be even better next year after our rooms renovation project upcoming!
See you soon!
Jim Stocker
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Greely
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 15, 2012

Since we have found this place we don't stay any where else when we visit Syracuse. We are always greated when we enter the front door. We were just there Nov 10-12 2012 and the gentleman who greated us was so helpful and explained the CCC club to me...whick I am part of.... Can't recall his name but although he didn't look it he said he was 70+ years old... what a charmer... he explained that being Canadian and part of the CCC club it is better for us to call to make reservations to ensure we get the discounts, he changed my bill to give me the discount....

Keep up the great work.... I will be back at the beginning of December for another shopping weekend...

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, November 19, 2012
Thank you so much for writing such a nice review of your stay and our property. Leo was the young gentleman you encountered. As he most likely already told you,,,, he too, is from Canada and is always here to welcome our Canadian guests... He is also upset that the Stanley Cup has not stopped and stayed in a Canadian city in a long time... LOL....
We hope to see you again on your next trip to Syracuse!
Jim Stocker/ New York Ranger Fan
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Painesville, Ohio
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 5, 2012

This hotel is located right off the highway. The exterior is very clean and well maintained. When we checked in they (of course) asked our names and all important info. From that point on, they called us by our first names during the entire stay. It was such a personal touch. It felt like we were staying with friends. The reception area is very welcoming and comfortable. We were directed to our room where we were even more surprised to find such a clean and comfortable setting. You first walk directly into your own kitchen, that leads to your living room that leads to your bedroom and a large bathroom. The kitchen had complimentary microwave popcorn, bottled water and granolla snacks. The kitchen was fully equipped with pots pans and dishes. This location did not have a restaurant although they did offer room service. (where the kitchen was located is unknown) They did not have a lounge. ALTHOUGH they did offer COMPLIMENTARY happy hour in the main lobby from 530-700pm with beer, wine and horderves. The location and the living quarters were all amazing. We were so happy to find such a gem! We would definately stay there again. On a scale of 1-10 I offer an 11. Thank you for a pleasurable stay !

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, November 12, 2012
Debbie G....Thank you so much. WOW what an outstanding review. Many times we use these reviews to improve upon the services we offer. However, in this one, I will post it for all employees to read,,,, which will just confirm to them what an outstanding job they are doing! We look forward to your return visit whenever your travels take you to Central New York. Thank you again...
Jim Stocker
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Additional Information about CrestHill Suites Syracuse

Address: 6410 New Venture Gear Drive, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Free Breakfast Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in East Syracuse
#2 Business Hotel in East Syracuse
#3 Family Hotel in East Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — CrestHill Suites Syracuse 3*
Number of rooms: 86
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Also Known As:
Cresthill Suites Syracuse Hotel East Syracuse
Cresthill Hotel East Syracuse
Cresthill Hotel Syracuse

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