I had it marked 'Terrible' but backed up. The bed was good and there were 5 pillows for each bed. We were delayed by the airport and they sent us to the DoubleTree. I was happy because in Texas they are very good. The desk clerk asked if we wanted to put money on account up front in case we wanted any extras.This one had faded, dirty and worn floors and litter in the halls. The light was burned out in the room entry, the toilet seat was loose, the coffee maker was broken and missing a part. The room was small and crowded. The prices were high for dinner and breakfast. They charge $10 for wi-fi in your own room! They have a computer for guests to use downstairs in a crowded and very warm small room. In the morning they delivered a newspaper to your door and charged you an extra 75 cents. The whole experience was very much less than we expected. This happened on our way home after a very enjoyable 9 day trip. We'd been very happy to have picked out a Comfort Inn for a much less price and better amenities. Glad we weren't picking up the tab on this one. In fairness to the staff they were quick to repair and replace whatever we brought to their attention. And the worker was the one that told us about the charge for wi-fi....not the front desk! This just wasn't good. They were stingy and petty. We have recieved much better most every place we've been and we've been far and wide.
- Official Description (provided by the hotel):
- Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more less
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- Also Known As:
- Doubletree Hotel East Syracuse
- Doubletree East Syracuse
- East Syracuse Doubletree