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“Beautiful Stay!” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
3.5 of 5 Hotel   |   6301 State Route 298, East Syracuse, NY 13057   |  
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Bed and Breakfast!
Ranked #5 of 15 Hotels in East Syracuse
Certificate of Excellence 2014
Tully, United States
1 review
“Beautiful Stay!”
5 of 5 stars Reviewed October 28, 2013

The Doubletree and their staff worked tirelessly to provide our wedding guests (and us) with lovely accommodations! The décor was elegant and the staff were incredibly professional. We will definitely stay here again and highly recommend this hotel.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 4, 2013
Thank you for the high marks and taking the time to tell the world that you would come back again!

Weddings are a big part of what we do and a huge part of how Brides and Grooms come to us from "word of mouth". The fact that you took the time to share not only that, but also online tells us we are doing something right!!

Thanks again and congratulations!

Kevin Magdon
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565 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Syracuse, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 28, 2013

My room was really cold and when I turned on the heat the fan blew out cold air. The gentleman that served me my dinner stated that he would send an engineer to my room, however no one ever came. I usaully am very pleases with my stays and I stay a lot at this hotel. A little less satisfied this time. Sue

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 4, 2013
Susan,

Thank you for sharing a little from your last stay with us and on behalf of our team, I do apologize that this one was not up to our usual standards. I will make sure to share your comments with our managers so that we can focus on our follow up and making sure that given the opportunity to correct something that is not perfect, we do!

Again, thank you and we hope to see you again!

Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 26, 2013

Beds need improvement, had somewhat of an attitude regarding shuttle service but once I put my foot down, they came alive. I should not have to do that, stayed more than one night! Some of the desk clerks were quite friendly, some of them had an attitude.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacksonville, United States
1 review
5 of 5 stars Reviewed October 24, 2013

My folks held a retirement and 60th birthday celebration and invited approx 125 people (friends and family). The service, food, and accomodations were great...eveyone was very complimentary about everything.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 4, 2013
Jacob,

Thank you so much for being our guest and leaving your comments here at Tripadvisor. We are so happy you enjoyed your stay during your Birthday celebration event here in Syracuse. We truly appreciate the kind comments and that the feeling seemed to be shared by your your friends and family as well!

Warm Regards,

Kevin Magdon
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Hudson Valley, NY
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 22, 2013

I stayed here in late September while attending a large conference on-site. The service was great, the room spotless and comfortable. Banquet dinners were better than most and the desserts were outstanding. My husband, who did not attend one of the banquets, got room service dinner which was nicely done. Overall, a very nice conference venue and easy to access from either Rte 17 or I81.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, October 24, 2013
Thank you so much for being our guest and leaving a review. We are all so happy you enjoyed your stay. We will certainly make sure our Chef gets your feedback on the food through both banquets and our room service areas! We truly appreciate it!!

Best Regards,
Kevin Magdon
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A TripAdvisor Member
2 of 5 stars Reviewed October 22, 2013

Would not recommend this hotel. The smell in the rooms was awful. Could not check in on time. Noise in the hallways and the staff was nowhere to be found. People screaming at 1:30 in the morning just went on and on. I prefer the Marriott and would not suggest this hotel to my worst enemy. The cleaning staff was swearing to each in the hallway when I checked in. Not a good hotel.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, October 24, 2013
Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your honest opinion and while I am sorry to hear that we didn't exceed your expectations with the conditions of some of the guest room space I do hope that we had an opportunity during your stay to try and correct any and all deficiencies including the noise issues you made mention of. As with the 100's of positive experiences shared on Tripadvisor by your fellow travelers, we will definitely use your comments to help us in our overall improvement of our hotel product and service in the future.

Again, we appreciate your feedback!

Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 21, 2013

Everything was fine - dinner first night and buffet breakfast in the morning. Room was comfortable and staff was very friendly. Nice place. I would stay here again if in the area. Cookie is a nice touch and in room coffee a plus

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, October 22, 2013
Thank you for your recent stay with is and for sharing a little with your fellow travelers! I'm so glad to hear that you would stay with is again and for mentioning the Doubletrer cookie as a nice extra "perk" to an excellent experience.

We look forward to your next stay!

Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in East Syracuse
#6 Family Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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