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“Great, Local hotel” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
3.5 of 5 Hotel   |   6301 State Route 298, East Syracuse, NY 13057   |  
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Ranked #5 of 15 hotels in East Syracuse
Bridgeport, New York
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Great, Local hotel”
4 of 5 stars Reviewed March 17, 2013

The rooms are nice & clean & reasonably rated. There is no fridge or microwave in the room. Breakfast is awesome! The staff are very accommodating, helpful, & friendly! The complimentary chocolate chip cookies are AWESOME! Everyone gets a free cookie upon checkin & checkout! The hotel is conveniently located near the airport as well as the NY State Thruway (I90).
Also free wifi in your room. You get the password upon checkin along with your key card!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, March 18, 2013
Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our facilities, staff and the cookies as a reason to visit us once again in the future! The fact that you are willing to recommend us like you are means the world and we truly appreciate it!
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460 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
ontario
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013 via mobile

Great hotel within close drive to hancock international. Very nice large rooms with great value and adequate space for a family of four. It is a great overnight stay to catch an early flight.
This hotel is a nice start to a vacation departing from syracuse international.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 11, 2013

Great staff, great location. You couldn't ask for friendlier people. The hotel was clean. My room was perfect. Clean and comfortable on a cold late winter evening. I thought internet access was good. No problems. Parking no problem. Check in quick and friendly. Offered a cookie, but passed on it. Smelled great.
Nice job D'tree Syracuse. I'll be back.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, March 13, 2013
Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share your overwhelmingly positive experience! We appreciate the high marks straight across the board but most importantly your plans to return!
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Connecticut
1 review
3 of 5 stars Reviewed March 9, 2013

One of the better hotels for the area. Gym is above average for a hotel... it's also pretty quiet and I slept well. The internet is AWFUL though. Connection is much better at SpringHill or Hampton Inn.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, March 12, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your kind words on our room comfort and fitness center and apologize our internet connection was disappointing during your visit. We have alerted our provider to the issue and hope to have a better internet experience the next time you come to visit us.

Brendan England
General Manager
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Plainsboro, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 7, 2013

I really have to say, I'm beginning to think that the great staff experience is just a Doubletree standard, and not a fluke! I have to give a great big shoutout to lady at the front desk who checked me in; her attitude and genuinely helpful nature really had a great impact on my day and kudos to her for knowing that a little, simple warmth and kindness makes all the difference.

Room service staff was also very polite, prompt and courtious.

Only two negatives: the hotel was down one elevator, but they explained the why's and wherefores of that situation and the hotel clearly just installed new carpeting, which let off a less than pleasant smell.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, March 11, 2013
Thank you for highlighting both the good (The reception and rooms service team) and "need for improvement" (Our elevator being renovated) aspects of your recent visit with us. It is apparent that your overall experience was a positive one and we thank you for both staying and sharing!
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Edmonton, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 4, 2013

This was my first stay at a DoubleTree brand as a HHonors elite member which has convinced me to consider DoubleTree brand for all my future stays. This was my 5th Hilton property stay within a 1-week period and DoubleTree Syracuse was the #1 experience among the others I've visited.

Check-in experience was one of the more memorable ones with their complementary signature chocolate chip cookie. (It's warm!) Upon arrival of room, dim lighting was set with classical music playing in the background as a welcome (Fantastic!) Personalized letter in room acknowledging visit was a nice gesture. Room is spacious - we loved the color scheme choice of this property - earthy and warm colors. Bathroom size was good, clean and hot water was working fine. Did not experience internet connectivity issues as others stated.

We also visited the bar during this stay with a party of four. The hostess was attentive and provided excellent service. We stayed past 2am, not sure what the closing time is, but the hostess was there till the very end.

Only criticism I have for this property is their elevators. They have one on each end which in my opinion is a long walk from the lobby. The elevators are small and boy it is chilling COLD to ride for some reason. Fixing the elevator heating issue would earn my all time #1 favorite hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2013

The hotel is at par with the Double Tree Hiltons.

The internet is VERY slow (<0.25 Mbps). The location is a little out of town, but it is not too bad if you have a car.

But GET THAT AWESOME BREAKFAST BUFFET! It is out of this world! Things are so fresh, that you cant even imagine - Fresh Orange juice, Fresh muffins, Made-to-order Omellettes. I got a free breakfast voucher when I checked in as a Gold Member.

Room Tip: Ask for 246/247 - only two rooms with microwave/fridge.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, March 11, 2013
We appreciate you taking the time to share your stay experience and although the internet speed wasn't as blazing as it should of been, we're glad that you mentioned and recommend our fantastic breakfast buffet so strongly! We thank you!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in East Syracuse
#5 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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