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All 15 East Syracuse hotels

DoubleTree Hotel Syracuse: Traveler Reviews

3.5 of 5
6301 Route 298, East Syracuse, NY 13057
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Ranked #6 of 15 hotels in East Syracuse
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234 reviews from our community

Traveler rating
    73
    98
    43
    12
    8
See reviews for
Families
65
 
Couples
45
 
Solo
21
 
Business
74
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Bennington, Vermont
1 review
1 helpful vote 1 helpful vote
“Not impressed”
3 of 5 stars Reviewed February 14, 2013

The hotel price is high for this hotel. It has stains in the carpets and just looks dirty in the halls. Not impressed.The location was good for us to get something to eat the night we stated and in the morning for breakfast. Probably would not stay there again for the money we paid. Felt like I was at the Super 8 hotel.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Billie Jo T about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, General Manager at DoubleTree Hotel Syracuse, responded to this review
February 15, 2013
Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your input and apologize you were disappointed in the look and feel of our guestrooms. We will use your comments as we constantly look for ways to improve our guests' satisfaction and hope you will consider staying with us again should you return to our area in the future.

Thank you,

Brendan England
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Enjoyable, with Standard Amenities”
3 of 5 stars Reviewed February 1, 2013

I stayed at this hotel for business and found my stay enjoyable and convenient, though it was pretty isolated from the city center, with all its sites and restaurants. The check-in process was smooth and the staff were pleasant and helpful at all the right points. My room was a standard hotel room, no thrills, but comfortable and with all the necessary amenities (coffee maker, iron, etc). All in all, if you are looking for a place to stay in a pinch I’d recommend this hotel, especially if you have a car, which will be required if you plan on heading into the city.

Pros: Affordable; nice staff; all the basics

Cons: Not pedestrian friendly, for those looking to go into the city.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ventureman83 about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
February 4, 2013
Thank you for sharing your kind words and constructive feedback on your recent stay with us. We are glad to have met your needs in the area and hope you will consider staying with us again should you return in the future.

Brendan England - General Manger
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Scottsdale, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Convenient - All you Need”
5 of 5 stars Reviewed January 23, 2013

Exercise room; indoor pool; outdoor pool; airport shuttle; restaurant; bar; easy access to Thruway and 690. Friendly staff. Meeting and wedding facilities. Somewhat outdated but that is reflected in the price

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TroonNorthtravelers about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
January 28, 2013
Thank you more sharing how you found our hotel convenient, along with some keys services and benefits you found important in choosing our hotel. We look forward to having you back again sometime and appreciate you taking the time to provide this nice feedback!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great room after an initial disappointment”
4 of 5 stars Reviewed January 21, 2013 via mobile

The room I was given was on the first floor. It was hot when I got there and I lowered the thermostat to 68. Then I used the gym, which overlooked the pool and was nice. When I got back to the room, it was still hot. I opened the patio doors to get some cool air and the smell of cigarette smoke rushed in. No one was outside smoking but it was clear that I found the unofficial smoking area. So now I had a hot, smokey smellimg room. I then noticed a long dark hair that wasn't mine on the pillow.

I calked the front desk and they switched me to a lovely room on the 2nd floor with a mini kitchen. This was a great room and I slept wonderfully.

I was there for a work meeting and the conference room and dinner, breakfast and lunch was fine and good. Wait staff was excellent.

Other than the initial room, it was a good stay.

ZPP

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ZeldaPPinwheel about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
January 28, 2013
Thank you for sharing your stay experience and giving us the opportunity to correct some apparent deficiencies in your 1st room. We hope that we again have the chance to have you as our guest in the future and again we truly appreciate your candid feedback as it only makes us better!
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Mississauga, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great for overnight, slow check-in”
3 of 5 stars Reviewed January 2, 2013

We stayed here just as our stop over on the way to Buffalo. We arrived and had to wait about 1/2 hr in line to check-in as there were other people checking in at the same time- I think a tournament in town. There were only 2 representatives working to get people in. Busy hotel, if you are looking for really low-key and quiet, perhaps try somewhere else. Room was clean and close to a few main stores if need be.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask MnM89 about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, General Manager at DoubleTree Hotel Syracuse, responded to this review
January 7, 2013
Thank you for staying with us and for sharing your feedback via TripAdvisor. We apologize for the long wait you experienced at check-in and we will use this experience to ensure we always have plenty of staff available to expedite this process. We are glad to have been able to meet your needs for the evening and hope you will consider staying with us again the next time you pass through the area.

Thank you,
Brendan England
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about DoubleTree Hotel Syracuse

Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Address: 6301 Route 298, East Syracuse, NY 13057
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in East Syracuse
#5 Family Hotels in East Syracuse
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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