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DoubleTree Hotel Syracuse: Traveler Reviews

3.5 of 5
6301 Route 298, East Syracuse, NY 13057
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DoubleTree Hotel Syracuse
Ranked #5 of 15 hotels in East Syracuse
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229 reviews from our community

Traveler rating
    72
    96
    41
    12
    8
See reviews for
Families
65
 
Couples
43
 
Solo
21
 
Business
72
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New England
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great value near downtown Syracuse and highways”
4 of 5 stars Reviewed December 11, 2012

Some areas are some what dated but room was upgraded with granite counter tops and new carpeting. Front desk employees and others were accomodating and friendly. Honored my request for a quiet room and did not hear any disturbances. Breakfast buffet had a nice assortment of fresh fruit and other breakfast items. Plenty of safe, free parking.

Room Tip: THis is a holiday season with many local businesses having Christmas parties. I asked for a quiet ro...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AvidTraveler030 about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
December 13, 2012
Thank you for taking the time to share some information on your very positive stay while also giving great detail that truly highlights your experience with us. From our location to downtown Syracuse to the touches in the room, we strive to exceed expectations and we truly appreciate you taking the time to let your fellow travelers know that we did just that for you! We look forward to having you back again sometime soon and making your next visit equally enjoyable.
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Rochester, New York
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Third time for a Christmas party”
4 of 5 stars Reviewed December 11, 2012

I had an opportunity to stay here for a Christmas party and to do some shopping while in Syracuse. Reception was always very pleasant, and the cookies were great. I had requested a room with a king bed and got it. It was facing the parking lot in the back, so it was very quiet, which I liked.The hotel is set among a group of hotels on the east part of Syracuse, so it's not downtown, however it's right by the Carrier Circle and the New York Throughway so it's very accessible to where you need to go. There really isn't any place to walk. However it's very fast by car. The room was a nice size and very clean. It looks like they were redone lately. The bed is really soft, but very comfy. The hotel has two pools. The gym and it was fairly large with lots of decent equipment. It did have a restaurant but i didn't eat there and it is kind of pricey. Although the food at the party was good. I would stay here again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BobB4730 about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Standard 3 Star, No Extras”
3 of 5 stars Reviewed December 3, 2012

Standard three star hotel, no breakfast, no free internet, no mocro's, fridge subject to availability. Older property, the rooms are in good condition but the heater made loud fan noises. Very nice well equiped gym, nice indoor pool. For the price I would stay at a place that offered all the little extras. There is not much in walking distance from the hotel.

Room Tip: Quiet area away from traffic so all the rooms should be quiet.
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  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask John J about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, General Manager at DoubleTree Hotel Syracuse, responded to this review
December 5, 2012
Thank you for your recent stay at Doubletree Syracuse. We appreciate your business and your feedback! I am pleased that you enjoyed the facility especially the fitness center and indoor pool. We also have a full service restaurant, lounge and room service. I do apologize that the heat/ac in your guest room was louder than usual and I would be happy to speak with you more offline at your convenience. We want you returning to our property while in Syracuse.

Our hotel does not offer a complimentary breakfast, but we do offer overnight accommodation packages that include breakfast, as well as other options. Internet is free is all common and public space, in room WiFi is available complimentary for all levels of Hilton Honor members. If you are not an HHonors member you can sign up for free at our front desk and start receiving benefits immediately. Microwaves and refrigerators are based upon availability.


Thank you again
Brendan England
General Manager
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Plainsboro, New Jersey
1 review
“Exceptional Comfort, Value and Promptness”
5 of 5 stars Reviewed November 26, 2012

While I have stayed at several hotels globally and never written a review, I must say that Doubletree Syracuse stands out as an exceptionally good hotel for both business and personal stays. Its staff is very courteous and remembered my dinner choices even 2 weeks later. Darrelle Thompson, Kevin Magdon and Stacey at the bar clearly stand out as 3 employees who really make the difference. The rooms are comfortable and large sized and this hotel will be the one I will stay whenever I am in Syracuse. The airport shuttle is an added benefit.

Room Tip: I have stayed on multiple floors and I have found all rooms to be of exceptional quality. Floor leve...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jzm18 about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottawa
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
“Great little "staycation"!”
4 of 5 stars Reviewed November 22, 2012

I had an opportunity to stay here for a mini vacation and to do some shopping while in Syracuse. I got a great deal through Hotwire. Reception was always very pleasant, and the cookies were yummy:) Anyplace I needed to go they gave me a map so it was very helpful with finding places. I had requested a room on the third floor and a fridge, and both were granted. It was facing the parking lot in the back, so it was very quiet, which I liked.The hotel is set among a group of hotels on the east part of Syracuse, so it's not downtown, however it's right by the Carrier Circle and the New York Throughway so it's very accessible to where you need to go. There realy isn't any place to walk per se to eat, however it's very fast by car.
The room was a nice size and very clean. It looks like they were redone lately. The bed is really soft, but very comfy.
The hotel has two pools but none of them I used due to an injury I have. I took a peek in the gym and it was fairly large with lots of decent equipment.
It did have a restaurant but i didn't eat there.
I'd like to come back in the summer, and if I could I would stay here again.

Room Tip: Room away from the front are quiet
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask sylvie.mac about DoubleTree Hotel Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Hotel Syracuse

Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Address: 6301 Route 298, East Syracuse, NY 13057
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in East Syracuse
#4 Business Hotels in East Syracuse
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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DoubleTree Hotel Syracuse
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