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“Standard 3 Star, No Extras” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
3.5 of 5 Hotel   |   6301 State Route 298, East Syracuse, NY 13057   |  
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Ranked #4 of 15 hotels in East Syracuse
Ottawa, Canada
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“Standard 3 Star, No Extras”
3 of 5 stars Reviewed December 3, 2012

Standard three star hotel, no breakfast, no free internet, no mocro's, fridge subject to availability. Older property, the rooms are in good condition but the heater made loud fan noises. Very nice well equiped gym, nice indoor pool. For the price I would stay at a place that offered all the little extras. There is not much in walking distance from the hotel.

Room Tip: Quiet area away from traffic so all the rooms should be quiet.
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  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, December 5, 2012
Thank you for your recent stay at Doubletree Syracuse. We appreciate your business and your feedback! I am pleased that you enjoyed the facility especially the fitness center and indoor pool. We also have a full service restaurant, lounge and room service. I do apologize that the heat/ac in your guest room was louder than usual and I would be happy to speak with you more offline at your convenience. We want you returning to our property while in Syracuse.

Our hotel does not offer a complimentary breakfast, but we do offer overnight accommodation packages that include breakfast, as well as other options. Internet is free is all common and public space, in room WiFi is available complimentary for all levels of Hilton Honor members. If you are not an HHonors member you can sign up for free at our front desk and start receiving benefits immediately. Microwaves and refrigerators are based upon availability.


Thank you again
Brendan England
General Manager
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381 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Plainsboro, New Jersey
1 review
5 of 5 stars Reviewed November 26, 2012

While I have stayed at several hotels globally and never written a review, I must say that Doubletree Syracuse stands out as an exceptionally good hotel for both business and personal stays. Its staff is very courteous and remembered my dinner choices even 2 weeks later. Darrelle Thompson, Kevin Magdon and Stacey at the bar clearly stand out as 3 employees who really make the difference. The rooms are comfortable and large sized and this hotel will be the one I will stay whenever I am in Syracuse. The airport shuttle is an added benefit.

Room Tip: I have stayed on multiple floors and I have found all rooms to be of exceptional quality. Floor leve...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottawa
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 22, 2012

I had an opportunity to stay here for a mini vacation and to do some shopping while in Syracuse. I got a great deal through Hotwire. Reception was always very pleasant, and the cookies were yummy:) Anyplace I needed to go they gave me a map so it was very helpful with finding places. I had requested a room on the third floor and a fridge, and both were granted. It was facing the parking lot in the back, so it was very quiet, which I liked.The hotel is set among a group of hotels on the east part of Syracuse, so it's not downtown, however it's right by the Carrier Circle and the New York Throughway so it's very accessible to where you need to go. There realy isn't any place to walk per se to eat, however it's very fast by car.
The room was a nice size and very clean. It looks like they were redone lately. The bed is really soft, but very comfy.
The hotel has two pools but none of them I used due to an injury I have. I took a peek in the gym and it was fairly large with lots of decent equipment.
It did have a restaurant but i didn't eat there.
I'd like to come back in the summer, and if I could I would stay here again.

Room Tip: Room away from the front are quiet
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elmira
1 review
5 of 5 stars Reviewed November 21, 2012

I just wanted to let you know that we had a WONDERFUL experience this past
weekend at your hotel. Everyone was fantastic, especially the elderly security
guard. He was so kind and so much fun. Our group really took to him and we all
sang "Oh Canada" together. What a sweetheart he was but at the same time doing a
great job and letting us know we needed to quiet down a bit and offering us the
option of moving to one of the banquet rooms. We also had a great experiece with
some of the military families and shared stories, laughs and made forever
memories. Breakfast was incredible and yummy!!
Thanks so much for everything!!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 18, 2012 via mobile

Spent one night at this hotel on business trip. King room was very clean and had a comfortable bed. Hvac gave me problems by throwing tons of dry heat during the night when I had set room temp low; ended up shutting it off as I could not adjust it when I woke up at 3am sweating. Buffet breakfast was excellent with hot and cold selections, fresh fruit and eggs to order. Breakfast came free as did wifi in room since I am gold Hilton member. Location is easy on/off from I-90 Exit 35. Hotel has slow elevator (only 1 of the two elevators working during my stay.) I also had non-functional door key on my first trip to my 7th floor room. Had to travel back down (slow elevator) to front desk and get new key ... took two keys just in case; make sure the desk clerk tests the key. First guy did not; second clerk (young woman) did to make sure they work. Several other people I spoke to during this stay said they had similar issue with door keys ... or mentioned that one elevators is always out of service. Not sure why as others told me this hotel is quite popular for events. All the staff I came in contact with were very friendly and helpful ... they did their best to make you feel welcome and appreciated during your stay at the hotel. Positive attitude of the staff offset any of the issues I mentioned in this review.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Old Forge, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 12, 2012

Was recently there for a wedding so it was a good price. Room was average. No fridge/micro and you have to pay for wifi if you're not a AT&T member or part of the hilton honors program. No breakfast included. Cleaning staff could be more attentive. One of the coffee cups had dried coffee and there was still hair in the tub/shower walls. Food at reception was very good. I've stayed at other hotels in this same area that were a better value for the amenities offered.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Top Contributor
68 reviews 68 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 8, 2012

I used to stay in this hotel 2-3 times per month when it was a Wyndham. Now it is part of Hilton chain and has been upgraded nicely. As a Hilton Diamond member I was pleased to receive an upgrade upon check in by a very friendly and nice desk clerk. Given a lovely large room with couch and club chair and it was as clean and well appointed as they come. Also given complimentary breakfast which was great and included made to order omelet. My only negative was my room service dinner order which included a burger cooked so well that it was almost inedible, and I had ordered it medium rare. Except for the room service, this was a perfect stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 12, 2012
Thank you so much for sharing your overall very positive stay experience and we appreciate you coming back to us over the years (Regardless of our brand affiliation). We certainly appologize for the over done burger and hope that we make it right on your next visit if we didn't already!

Again, thank you for your loyalty and we look forward to your next visit!
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in East Syracuse
#5 Family Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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