Spent one night at this hotel on business trip. King room was very clean and had a comfortable bed. Hvac gave me problems by throwing tons of dry heat during the night when I had set room temp low; ended up shutting it off as I could not adjust it when I woke up at 3am sweating. Buffet breakfast was excellent with hot and cold selections, fresh fruit and eggs to order. Breakfast came free as did wifi in room since I am gold Hilton member. Location is easy on/off from I-90 Exit 35. Hotel has slow elevator (only 1 of the two elevators working during my stay.) I also had non-functional door key on my first trip to my 7th floor room. Had to travel back down (slow elevator) to front desk and get new key ... took two keys just in case; make sure the desk clerk tests the key. First guy did not; second clerk (young woman) did to make sure they work. Several other people I spoke to during this stay said they had similar issue with door keys ... or mentioned that one elevators is always out of service. Not sure why as others told me this hotel is quite popular for events. All the staff I came in contact with were very friendly and helpful ... they did their best to make you feel welcome and appreciated during your stay at the hotel. Positive attitude of the staff offset any of the issues I mentioned in this review.
- Official Description (provided by the hotel):
- Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more less
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- Also Known As:
- Doubletree Hotel East Syracuse
- Doubletree East Syracuse
- East Syracuse Doubletree