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“Clean room, good breakfast and easy to find hotel” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
3.5 of 5 Hotel   |   6301 State Route 298, East Syracuse, NY 13057   |  
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Ranked #6 of 15 Hotels in East Syracuse
Albany, New York
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“Clean room, good breakfast and easy to find hotel”
4 of 5 stars Reviewed November 18, 2012 via mobile

Spent one night at this hotel on business trip. King room was very clean and had a comfortable bed. Hvac gave me problems by throwing tons of dry heat during the night when I had set room temp low; ended up shutting it off as I could not adjust it when I woke up at 3am sweating. Buffet breakfast was excellent with hot and cold selections, fresh fruit and eggs to order. Breakfast came free as did wifi in room since I am gold Hilton member. Location is easy on/off from I-90 Exit 35. Hotel has slow elevator (only 1 of the two elevators working during my stay.) I also had non-functional door key on my first trip to my 7th floor room. Had to travel back down (slow elevator) to front desk and get new key ... took two keys just in case; make sure the desk clerk tests the key. First guy did not; second clerk (young woman) did to make sure they work. Several other people I spoke to during this stay said they had similar issue with door keys ... or mentioned that one elevators is always out of service. Not sure why as others told me this hotel is quite popular for events. All the staff I came in contact with were very friendly and helpful ... they did their best to make you feel welcome and appreciated during your stay at the hotel. Positive attitude of the staff offset any of the issues I mentioned in this review.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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503 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Old Forge, New York
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 12, 2012

Was recently there for a wedding so it was a good price. Room was average. No fridge/micro and you have to pay for wifi if you're not a AT&T member or part of the hilton honors program. No breakfast included. Cleaning staff could be more attentive. One of the coffee cups had dried coffee and there was still hair in the tub/shower walls. Food at reception was very good. I've stayed at other hotels in this same area that were a better value for the amenities offered.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Albany, New York
Top Contributor
73 reviews 73 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 8, 2012

I used to stay in this hotel 2-3 times per month when it was a Wyndham. Now it is part of Hilton chain and has been upgraded nicely. As a Hilton Diamond member I was pleased to receive an upgrade upon check in by a very friendly and nice desk clerk. Given a lovely large room with couch and club chair and it was as clean and well appointed as they come. Also given complimentary breakfast which was great and included made to order omelet. My only negative was my room service dinner order which included a burger cooked so well that it was almost inedible, and I had ordered it medium rare. Except for the room service, this was a perfect stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 12, 2012
Thank you so much for sharing your overall very positive stay experience and we appreciate you coming back to us over the years (Regardless of our brand affiliation). We certainly appologize for the over done burger and hope that we make it right on your next visit if we didn't already!

Again, thank you for your loyalty and we look forward to your next visit!
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Green Bay, Wisconsin
Top Contributor
83 reviews 83 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed October 28, 2012

Stayed here for two nights on business recently. This included a conference for two days in the hotel. There are two wings on the hotel, one recently renovated and the other is still old. I was lucky enough to placed in the new wing. Updated rooms/bathrooms. Nice furnishings, etc. My room had a balcony (shared with other rooms) that I did not use. The pool was decent, although it was not opened at 6am as the hours state - had to find someone to open it at 6:30am - slight inconvenience. Workout room is nice with quite a few machines, but was also pretty busy. I used the business center to print my boarding passes - worked well. Also used in-room and conference room wifi which was good. Hotel shuttle was a bit slow and confusing. Be sure to communicate clearly with the hotel if you use it.

Walked to nearby restaurant, but it's not the best walk due to lack of sidewalks - use caution. Did not use the restaurant in the hotel.

All in all, a very good stay.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York CIty
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 28, 2012

Stayed for a family event in Binghamton. We needed something that was super close to the airport and this fit the bill. The area is kind of odd where the hotel is but totally safe, just dark and not marked well. To get from the airport its really easy on the Thruway- the toll is a whopping 20 cents- worth it... ;-) Front desk staff was great with checking in and were helpful in giving us the schedule for the airport shuttle- the cookie on check-in is also something that I was NOT mad about.

The hotel is fine- very standard early 90's decor- clean, well taken care of. Beds were fine, but they were short sheeted at the bottom and i really dont like my feet touching the mattress... blech. My mom really like the coffee machine- it made two cups real fast at the same fime- gross coffee but whatever.

The restaurant is strange, but the food is pretty good- everything was damp in the restaurant- i dont know why but it was... k

So if you want a easy, clean place to stay...

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta
Top Contributor
319 reviews 319 reviews
65 hotel reviews
Reviews in 96 cities Reviews in 96 cities
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed October 28, 2012

As in prior visits, our room was nice and clean, the breakfast buffet was very nice, and the staff was very friendly (and the cookie at checkin was delicious!). However, for the second time in a row, there were large numbers of teenagers running through the hotel at all hours (after midnight and before 7 am on Sunday) yelling, slamming doors, and being generally obnoxious. This definitely negatively affected our stay. If the hotel is going to have large groups of seemingly unsupervised teenagers staying at the hotel, then they should have additional staff on hand and do a better job of policing the situation, so their other patrons don't get disturbed.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, November 1, 2012
Thank you for your most recent return stay at Doubletree Syracuse. We appreciate your business and are thankful you continue to choose our hotel. I do apologize that your recent visits have been impacted by other in-house groups or guests. We want to ensure all guests get the same exceptional Doubletree experience whether with a group or traveling as an individual. We are a large hotel and at times have a very diverse clientele. We do expect our groups and transient travelers to meet all hotel rules and regulations. There are times that our Management Team and/or security will get involved with concerns. At times we are the first to see and can react immediately. There are also times when other guests may witness an incident, when informed our leadership team will be quick to react. Please note that while the hotel can not control the behavior of all guests, we do our best to remedy or resolve situations to the best of our ability.

I would be happy to speak with you in more detail offline. But more importantly, I would love to assist you with your next reservation in Syracuse. Please contact me at your convenience.

Thank you
Brendan England
General Manager
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Mansfield, Massachusetts
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 25, 2012

First of all, this is a fine place to stay - we just didnt have a great experience when we were there in October, 2012 -

The woman at the front desk could not have been less helpful or attentive and really seemed to care less about the customer - just sort of shuffling us through.... Also, one of the two elevators was broken while we were there during a busy weekend. Needless to say there were some long waits at times...

The beds were very comfortable -

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in East Syracuse
#6 Family Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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