This place should have a 0 star rating. After pre paying $80 dollars per night for a two night stay, I did not spend more than 2 minutes there. I walked in to the dirty reception area and then asked to see the room first. (I was a little skeptical after seeing people shooting drugs in the Parking lot in their arms) The front desk agent (Jen) was kind enough to let me do so. Upon the opening of the elevator doors I was overwhelmed with a stench of smoke. The scent grew stronger the closer I got to the room. I opened the door and my stomach completely turned so I walked out. I came downstairs and asked for another room and was rudely told that there are no more rooms and I should just accept it because I received a deal from a third party website, (priceline) and she could rent the room for $159 per night. I left with no refund and booked a Holiday Inn a few miles away for $17 more per night and was happy with that room.
I wrote a complaint letter to the corporate office and received a generic thank you for the feedback. No action was taken
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- Also Known As:
- Candlewood Suites Syracuse Hotel East Syracuse
- Candlewood East Syracuse
- Candlewood Suites East Syracuse
- East Syracuse Candlewood Suites