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Candlewood Suites Syracuse: Traveler Reviews

2.0 of 5
6550 Baptist Way, East Syracuse, NY 13057
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Candlewood Suites Syracuse
Ranked #9 of 15 hotels in East Syracuse
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36 reviews from our community

    Trip type
Traveler rating
    10
    13
    5
    7
    1
Date Rating
SE UK
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
17 helpful votes 17 helpful votes
“A real surprise”
4 of 5 stars Reviewed August 30, 2012

Heading towards Labor Day and rooms are tight so I looked around the business districts and sure enough there were rooms. The Candlewood is getting a little tired looking but us oldies know the benefits of life experience outweigh the fripperies of youth.
Not only was the desk clerk welcoming and helpful but so were the other guests, who helped us bring our luggage from the car. As the suites are mainly aimed at long-stayers I guess they build up a little community.
We were allocated an accessible room and it worked very well. There's a tub but it's low. If you're on your own, beware the door - it needs the strength of Hercules to open. If you're not on your own, choose a slim partner as the gap between bed and wall on one side is minimal.
The bed is comfortable, furniture rock solid, and the room very well set up for business travelers with, joy of joys, multiple electrical outlets at desk height. Free WiFi works well.
For the more able there's a fitness suite.
Food is available from the honesty shop, situated directly opposite the accessible room (along with the fitness suite - ah, if only.)
One last point in its favor (or favour if you are travelling from England) is that you can bring all your old VHS tapes and play them here - there's a combined VHS/DVD player in the room, which perhaps gives you an idea of its age.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Umpalulu about Candlewood Suites Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review
September 11, 2012
Thank you for taking the time to review our hotel. I'm so happy to hear that you enjoyed your stay with us! We do our very best to make our hotel "home" for our guests staying long term, and I really appreciate hearing that you noticed! We hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, NY
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
31 helpful votes 31 helpful votes
“GREAT EXPERIENCE OFF CARRIER CIRCLE”
5 of 5 stars Reviewed August 29, 2012

Spent this past weekend in the Syracuse area to attend a birthday party and then travel up to Oswego to visit our niece who's attending college there. We spent Saturday evening and it was our first experience with Candlewood. Shari at the front desk checked us in and made us feel like we were home. Our room was very clean and comfortable with complete kitchen appliances. What was surprising was how quiet it was. The location of this property is really good too because it's central to many locations. You can tell this is a well run establishment and we look forward to antoher stay!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask 14alnjan about Candlewood Suites Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review
September 11, 2012
Thank you for taking the time to review our hotel! I'm so happy to hear that you enjoyed your stay with us. I'll be sure to pass your compliments on...
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Ottawa, canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Great”
5 of 5 stars Reviewed August 25, 2012 via mobile

I stayed here with my boyfriend for two nights. We did a lot in two days. Was all over state of new York (Waterloo, Syracuse, water town, Rome etc) this was a great place. Super cheap and clean. We would stay here again

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask tlang5 about Candlewood Suites Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aubrey B, General Manager at Candlewood Suites Syracuse, responded to this review
August 27, 2012
Thank you for taking the time to review our hotel. We're so glad you enjoyed your stay and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“Horrible...”
2 of 5 stars Reviewed June 16, 2012 via mobile

Workers are rude, not the cleanest. And nothing to do. Surprised its number 10 out of 15. Shouldnt be even on the list at all. Trying to get out of here quickly. If staying in syracuse, dont waste your time in Candlewood suites, go right to the residents inn. Now that is a good place to stay. They have a pool and breakfast every morning along with dinners mon. Thru wed. And the workers can kill you with kindness.

  • Stayed June 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask joleenabraham about Candlewood Suites Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse, responded to this review
July 20, 2012
Dear joleenabraham,

Thank you for leaving a review. I am deeply sorry you received service that was less than satisfactory. This is not the type of service you should expect from our hotel. Your feedback is very important to us. We take all comments seriously and welcome any opportunity to improve. If there is any thing we can do to make your next stay more comfortable. Please do not hesitate to ask.

Katie J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Senior Contributor
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24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
“Nicer than I thought it would be”
4 of 5 stars Reviewed May 28, 2012

We had car trouble and East Syracuse was an unexpected stop for us. We stopped her and thankfully they had a room for us. The room was nice and clean. We were travelling with our dog so we had to find a pet friendly place which can be hard last minute. We were glad to find this hotel. They were very pet friendly and the fee was reasonable.

Room Tip: Good pet friendly hotel.
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Travelleranddog about Candlewood Suites Syracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Candlewood Suites Syracuse

Also Known As:
Candlewood Suites Syracuse Hotel East Syracuse
Candlewood Suites Syracuse Hotel
Candlewood Suites East Syracuse
Candlewood East Syracuse
East Syracuse Candlewood
East Syracuse Candlewood Suites
Address: 6550 Baptist Way, East Syracuse, NY 13057
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #9 of 15 hotels in East Syracuse
Price Range: $$
Hotel Class:2 star (2*)
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