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“Masters Preview” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
2.5 of 5 Hotel   |   5908 Widewaters Parkway, East Syracuse, NY 13057   |  
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Ranked #3 of 15 Hotels in East Syracuse
Greenville, Indiana, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Masters Preview”
5 of 5 stars Reviewed April 20, 2013 via mobile

There was some kind of glitch with the online reservation, but Sarah took care of it. The staff was extremely friendly and accommodating. We met the General Manager Deanna Granato: awesome lady and definitely cut-out to be a GM and more! The hotel room was clean and spacious! The beds were very comfortable. The location of the property is very near a nice mall and lots of restaurants. Additionally, the rooms are very quiet! We really enjoyed our stay!

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 26, 2013
Norman, Thank you so much for the glowing review of our hotel. It was so nice to meet you and your talented son this weekend. I am sure the apple doesn't fall far from the tree !!

I hope he enjoys his time here at Syracuse University and you are able to come back and stay with us again soon !

Deanna Granato
General Manager
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185 reviews from our community

Traveler rating
    119
    45
    15
    3
    3
See reviews for
108
18
11
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Kendall Park, New Jersey, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2013

We stayed here while visiting colleges in the area. The staff was friendly and helpful. Rooms were very clean and comfortable. We used the fitness room and the pool. Both were well maintained. The breadfast was great. Lots of variety. Breakfast staff was extremely helpful and welcoming. I would definitely recommend it.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 26, 2013
Thank you Angela for your review of our hotel. We have seen alot of families this spring visiting the local college campus and we have enjoyed meeting all of the new people. I hope if your student selects a college in this area we will see you more over the next four years.

Deanna Granato
General Manager
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Baltimore, Maryland
1 review
5 of 5 stars Reviewed April 14, 2013

I reserved a block of rooms for a soccer team coming into town for just one night. They were very helpful in setting a group rate. The rooms were very nice and clean, the staff courteous and the breakfast good.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 16, 2013
Thank you Dana S for taking the time to leave a review on our hotel. Our entire staff works very hard to exceed our guests expectations and they love reading the reviews online. We enjoyed hosting your team and meeting all of the families. I even heard some comments from the younger girls we had in house that were attending the dance competition about "The cute boys" at the pool. So your team surely made an great impression on everyone at the hotel ! Hope to see you all again next time you travel to Syracuse.

Deanna Granato
General Manager
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Blue Point, New York
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 1, 2013

As always holiday Express is clean staff friendly, and good value.Self service full breakfast is always clean warm and pretty good for style of service. Hotels are most always very clean with professional friendly staff.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you Kimberly for taking the time to write a review on our hotel. We have seen alot of families in for college visits, its always neat to see prospective students touring the colleges here. We do have some wonderful colleges to be proud of in this area. Hopefully if your student decides on a Syracuse college we will be able to see you again.
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Las Vegas, Nevada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2013 via mobile

I've said it before and I'll say it again, this really is the best!!!

From the rockstar management team to the excellent front desk brigade, you will find you will want for nothing that they can't get, fix or help you out with!! They have truly become our extended family!!! Thanks again!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you so much for all of your kind words. The entire staff enjoys reading the reviews and love when they delight our guests ! We espically enjoy seeing our repeat guests, they really are like family to us. We look forward to seeing you on your next stay !
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Connecticut
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 20, 2013

We stayed here for only one night but I'm glad I found it! Check in was a breeze at 10:30 on a Friday night. We were doing a college visit on Sat. and didn't want to drive it all in one day. The room was really large. Two queen beds and a sofa bed for our family of 4. It had a small table, fridge, microwave, desk and chair with ottoman. The beds were comfortable and the sofa was typical of hotel sofa beds! The bathroom was a good size with a large sink area. There was a nice small breakfast that had all the options we needed. We were only about 10-15 minutes from Syracuse University with an easy drive from the hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you so much for your review and the detail in it is awesome. It is very helpful for guests who have not stayed here to read your insights. We have seen alot of people touring the college campus this spring and we enjoy the excitement of potential new students. We hope if you student selects Syracuse we will be able to see you again in the future visits.
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Ohio
Top Contributor
76 reviews 76 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 17, 2013

We called the 800 number for the Holiday Inn Express reservations while driving to Syracuse and was given a great rate for a suite (we needed a refrigerator). We arrived 30 minutes later and our room was waiting for us. The front desk clerk was very nice, the room was spacious and clean, the bed was very comfortable with plenty of pillows and the tv worked easliy. Breakfast the next morning was very good with lots of hot food and variety. The young woman who was in charge of the breakfast area was a dynamo - she ran from spot to spot making sure there was always food available for everyone despite the crowd in the room and the late hour (9:50, they stop serving at 10). I wish I had her name because she was really outstanding. I would recommend this HIE for anyone, anytime.

Room Tip: They have an indoor pool and fitness room.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you for your review and the lovely comments about our breakfast attendant. We do have two gals who work the breakast so I am not sure exactly which one you meet, but both work very hard to serve the needs of our guests. And they enjoy reading the reviews online. Hope to see you on your next visit to our area.
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Additional Information about Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

Address: 5908 Widewaters Parkway, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in East Syracuse
#4 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dewitt (Syracuse) 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
American English ... more   less 
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Holiday Inn Express Hotel And Suites Dewitt (Syracuse)

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