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“Good Location for SU visit” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
2.5 of 5 Hotel   |   5908 Widewaters Parkway, East Syracuse, NY 13057   |  
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Ranked #3 of 15 Hotels in East Syracuse
Connecticut
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Good Location for SU visit”
5 of 5 stars Reviewed March 20, 2013

We stayed here for only one night but I'm glad I found it! Check in was a breeze at 10:30 on a Friday night. We were doing a college visit on Sat. and didn't want to drive it all in one day. The room was really large. Two queen beds and a sofa bed for our family of 4. It had a small table, fridge, microwave, desk and chair with ottoman. The beds were comfortable and the sofa was typical of hotel sofa beds! The bathroom was a good size with a large sink area. There was a nice small breakfast that had all the options we needed. We were only about 10-15 minutes from Syracuse University with an easy drive from the hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you so much for your review and the detail in it is awesome. It is very helpful for guests who have not stayed here to read your insights. We have seen alot of people touring the college campus this spring and we enjoy the excitement of potential new students. We hope if you student selects Syracuse we will be able to see you again in the future visits.
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184 reviews from our community

Traveler rating
    119
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    15
    3
    3
See reviews for
107
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Ohio
Top Contributor
75 reviews 75 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 17, 2013

We called the 800 number for the Holiday Inn Express reservations while driving to Syracuse and was given a great rate for a suite (we needed a refrigerator). We arrived 30 minutes later and our room was waiting for us. The front desk clerk was very nice, the room was spacious and clean, the bed was very comfortable with plenty of pillows and the tv worked easliy. Breakfast the next morning was very good with lots of hot food and variety. The young woman who was in charge of the breakfast area was a dynamo - she ran from spot to spot making sure there was always food available for everyone despite the crowd in the room and the late hour (9:50, they stop serving at 10). I wish I had her name because she was really outstanding. I would recommend this HIE for anyone, anytime.

Room Tip: They have an indoor pool and fitness room.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you for your review and the lovely comments about our breakfast attendant. We do have two gals who work the breakast so I am not sure exactly which one you meet, but both work very hard to serve the needs of our guests. And they enjoy reading the reviews online. Hope to see you on your next visit to our area.
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Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 28, 2013

Yet another wonderful stay at this property! Feels like my second home. Great to know I never have to worry about my accomodations when visiting Syracuse to tend to my elderly moms affairs. Thank you to the helpful and supportive staff. Some of whom I consider extended family now.

Room Tip: Upgrade to suite with fridgerator and mini bar.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
We are so glad that you enjoy our hotel. The staff works very hard to please our guests and also enjoys seeing our repeat guest, it makes the day more fun for sure ! We look forward to your next visit to our hotel.
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Syracuse, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2013

Jeannine our breakfast server made our stay at this Holiday Inn Express great. Although the place was very clean and everything worked perfectly and others were nice....Jeannine stood out. She was friendly, warm and a great server. She kept everything in the breakfast room running smoothly. She attended your needs. It was -2 degrees outside, but she warmed the place up with her heart. Thank you Jeannine for making my day!!! This Holiday Inn Express is exceptional.

Room Tip: Double queen beds room, no smoking, 4th floor, rroms are large
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you so much for taking the time to write a review on our hotel. Our entire staff reads all of the reviews but they really get a kick out of seeing their name in lights so to say ! We are very fortunate to have Jeannine our team and she really does a great job ! Thank you again from all of us, including Jeannine !!
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New York
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 20, 2013

In Syracuse for a birthday party weekend, hotel is well maintained, room was spotless, and the staff was polite, friendly and fast. Not much more one could ask of a moderately priced hotel. There are no refrigerators in the room, which we ave found at other Holiday Inn Express hotels. A refrigerator is always helpful but we knew ahead that there weren't any. We will definitely stay here again when we are back in Syracuse.

Room Tip: It was good being on the 4th floor. If there was any noise it was below us.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you so much for taking the time to leave a review on our hotel and we are glad you enjoyed your stay. We do offer a small fridge and microwave in our suites choices. In our standard room choices we do not offer them but we do have a few extra fridges that we can place in the room based upon availabilty. We also leave a microwave out for guest use in our great room when our breakfast is not being serve in case someone needs to heat up something. Just let us know in advance on your next stay and we will be glad to do our very best to accomidate your needs.
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West Palm Beach, Florida
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 6, 2013

We once again choose to stay at this well maintained and very comfortable Holiday Inn Express. The front desk staff was very very nice and accommodating as usual. Hotel was beautifully decorated for Christmas with a huge flashy wreath among other tasteful decorations. The beds are comfortable and rooms are clean. While we were there we got a foot of snow and the staff was out in the parking lot with us and other guests cleaning and shoveling cars! Now that is service and beyond! We will be back when we travel to Syracuse when it is a little warmer, July 4th!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you so much for your kind words and attention to detail. Not everyone noticed all of my great holiday decor like you did ! We had a wonderful time decorating for the season and were sad to take it down but it gave us a chance to decorate again in the lobby and we love the changes we have made so when you return in July you will have to admire all of them ! See you soon !
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Leicesteshire, England
Top Contributor
56 reviews 56 reviews
51 hotel reviews
Reviews in 47 cities Reviews in 47 cities
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed December 2, 2012

My Colleague & I stayed at the Holiday Inn Express Dewitt for 4 nights whilst on business in Syracuse
We were greeted by the receptionist & she checked us both in very quickly as Holiday inn Priority Club members we were given 2 bottles of water and some snacks which was a nice touch.
I was given a room (419) on the 4th floor at the front of the hotel,
The room & bathroom was very Modern & Fresh, everything functioned and it was very clean, the room had a large flat screen TV, Iron & Board, Very comfortable bed, Chair & futon & Good Free Wi-Fi. The bathroom had a tub with shower, toilet & large Sink area with Soaps, Shampoo etc.
Breakfast the following morning was plentiful and of good quality with Tea, Coffee, Juice, Cereals, Bread, Bagels, Sausage, Bacon, Scrambled eggs, Pastries, Yogurt & Fruit.
Tea, Coffee, Fruit & Cookies were available all day and you could relax in the lounge area to watch the large flat screen TV.
My Colleague & I used the Swimming pool and Gym on all four evenings, they were both clean and had plenty of towels, and there was also a business area with computers and printers if needed.
There are plenty of restaurants in the area Taco Bell, McDonalds, Pizza Hut, Outback Steakhouse & Wendy’s
All in all we had a very good stay with friendly staff to look after you, I would highly recommend this hotel and will stay here again should I visit the area.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

Address: 5908 Widewaters Parkway, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in East Syracuse
#3 Family Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dewitt (Syracuse) 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
American English ... more   less 
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Holiday Inn Express Hotel And Suites Dewitt (Syracuse)

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