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“Jeannine makes this place great!!!!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

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Holiday Inn Express Hotel & Suites Dewitt (Syracuse)
2.5 of 5 Hotel   |   5908 Widewaters Parkway, East Syracuse, NY 13057   |  
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Ranked #3 of 15 Hotels in East Syracuse
Certificate of Excellence 2014
Syracuse, New York
1 review
1 helpful vote 1 helpful vote
“Jeannine makes this place great!!!!”
5 of 5 stars Reviewed January 24, 2013

Jeannine our breakfast server made our stay at this Holiday Inn Express great. Although the place was very clean and everything worked perfectly and others were nice....Jeannine stood out. She was friendly, warm and a great server. She kept everything in the breakfast room running smoothly. She attended your needs. It was -2 degrees outside, but she warmed the place up with her heart. Thank you Jeannine for making my day!!! This Holiday Inn Express is exceptional.

Room Tip: Double queen beds room, no smoking, 4th floor, rroms are large
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you so much for taking the time to write a review on our hotel. Our entire staff reads all of the reviews but they really get a kick out of seeing their name in lights so to say ! We are very fortunate to have Jeannine our team and she really does a great job ! Thank you again from all of us, including Jeannine !!
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192 reviews from our community

Traveler rating
    122
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
New York
Top Contributor
64 reviews 64 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 20, 2013

In Syracuse for a birthday party weekend, hotel is well maintained, room was spotless, and the staff was polite, friendly and fast. Not much more one could ask of a moderately priced hotel. There are no refrigerators in the room, which we ave found at other Holiday Inn Express hotels. A refrigerator is always helpful but we knew ahead that there weren't any. We will definitely stay here again when we are back in Syracuse.

Room Tip: It was good being on the 4th floor. If there was any noise it was below us.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you so much for taking the time to leave a review on our hotel and we are glad you enjoyed your stay. We do offer a small fridge and microwave in our suites choices. In our standard room choices we do not offer them but we do have a few extra fridges that we can place in the room based upon availabilty. We also leave a microwave out for guest use in our great room when our breakfast is not being serve in case someone needs to heat up something. Just let us know in advance on your next stay and we will be glad to do our very best to accomidate your needs.
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West Palm Beach, Florida
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 6, 2013

We once again choose to stay at this well maintained and very comfortable Holiday Inn Express. The front desk staff was very very nice and accommodating as usual. Hotel was beautifully decorated for Christmas with a huge flashy wreath among other tasteful decorations. The beds are comfortable and rooms are clean. While we were there we got a foot of snow and the staff was out in the parking lot with us and other guests cleaning and shoveling cars! Now that is service and beyond! We will be back when we travel to Syracuse when it is a little warmer, July 4th!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deannahotelgm, General Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, April 9, 2013
Thank you so much for your kind words and attention to detail. Not everyone noticed all of my great holiday decor like you did ! We had a wonderful time decorating for the season and were sad to take it down but it gave us a chance to decorate again in the lobby and we love the changes we have made so when you return in July you will have to admire all of them ! See you soon !
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Leicesteshire, England
Top Contributor
56 reviews 56 reviews
51 hotel reviews
Reviews in 47 cities Reviews in 47 cities
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed December 2, 2012

My Colleague & I stayed at the Holiday Inn Express Dewitt for 4 nights whilst on business in Syracuse
We were greeted by the receptionist & she checked us both in very quickly as Holiday inn Priority Club members we were given 2 bottles of water and some snacks which was a nice touch.
I was given a room (419) on the 4th floor at the front of the hotel,
The room & bathroom was very Modern & Fresh, everything functioned and it was very clean, the room had a large flat screen TV, Iron & Board, Very comfortable bed, Chair & futon & Good Free Wi-Fi. The bathroom had a tub with shower, toilet & large Sink area with Soaps, Shampoo etc.
Breakfast the following morning was plentiful and of good quality with Tea, Coffee, Juice, Cereals, Bread, Bagels, Sausage, Bacon, Scrambled eggs, Pastries, Yogurt & Fruit.
Tea, Coffee, Fruit & Cookies were available all day and you could relax in the lounge area to watch the large flat screen TV.
My Colleague & I used the Swimming pool and Gym on all four evenings, they were both clean and had plenty of towels, and there was also a business area with computers and printers if needed.
There are plenty of restaurants in the area Taco Bell, McDonalds, Pizza Hut, Outback Steakhouse & Wendy’s
All in all we had a very good stay with friendly staff to look after you, I would highly recommend this hotel and will stay here again should I visit the area.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, Michigan
Top Contributor
86 reviews 86 reviews
67 hotel reviews
Reviews in 70 cities Reviews in 70 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed December 1, 2012

This nice property met my needs and was up to the usual Holiday Inn Express standards. The room was nice and clean, with no issues, service was very good, and no surprises with the free breakfast. You will need to get in your car for dinner though, as there are no restaurants within walking distance.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

In early November I stayed at the hotel for three nights. This was my fifth stay. Because I have been returning to handle family issues I really appreciate having a comfortable room and a welcoming staff (many of whom I know now) to greet me at the end of the day. I want to commend Kristin who works at the front desk. She went "above and beyond" to help me with a frustrating fax issue in a professional and reassuring manner. I will be back again in early 2013 and look forward to another predictable and pleasant visit.

Room Tip: I never had a bad room.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, NY
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 25, 2012

Husband and I stayed at this hotel on Thanksgiving weekend while visiting family in the area. Our first stay was last March, when we stayed here while attending a memorial service and everything about our experience was positive. I made an online reservation for four nights.

This time our experience left a lot to be desired. The room was clean and tastefully appointed with a big comfortable bed. But this is not everything that makes a hotel experience satisfactory.

During our first night, the heating/AC unit in our room (which we had turned off) suddenly started up on its own and then cycled on and off for about 30 seconds every 15-20 minutes or so all night long. Our attempts to turn it completely off were in vain, so we finally put in the earplugs we always travel with and went back to sleep. Yes, we could have called the Front Desk and asked to have someone come and fix the problem, but we just wanted to sleep. We complained the next morning and the problem was fixed - when we returned to the room after spending Thanksgiving Day elsewhere, the A/C seemed to work properly. But the problem recurred on our third night.

The room darkening window treatments would not stay closed; after attempting to close them completely, the shades would separate about 4", which was more than enough to admit the glare of the overhead lights from the parking lot.

On Thanksgiving morning, we left the room at about 8:30 am to attend a local "Turkey Trot" race with other family members. Attired in our athletic clothes, we returned to the hotel at about 12:30 to shower and change. We encountered the housekeeper outside our door, who was preparing to service our room. I asked her if she could wait 20-30 minutes so we had time to do what we needed to do and she was very nice about this. (Our room was in the middle of the line of rooms and I expected that she had others to clean.) Within 15 minutes, the housekeeper was banging on our door, accompanied by a woman who was apparently the supervisor. I felt sorry for the housekeeper, whose credibility was apparently in question that the room was occupied.

On the third evening of our stay, husband and I went to bed feeling ill - chills, cough, nasal congestion, sore throat, headache - and decided that we needed to return home in the morning. The floor now appeared to be occupied by a group of people in town for a wedding (we saw gift bags at the front desk) and there were several children racing through the halls, slamming doors, laughing loudly, etc, so in went the earplugs once again.

In the morning, we checked out and inquired about a refund for the final day of our reservation and were (very rudely) told that it was impossible. At our previous stay at this hotel, the front desk attendant had inquired about our reason for traveling to the area and when we said we were there for a memorial service, were offered a bereavement rate - without our asking. Hotel staff apparently has discretion about such matters, but it was not extended to us this time. We left with enough animosity about our experience that we will not return to this hotel and will tell others about what happened.

Finally, and perhaps most importantly, is a significant safety issue. On Saturday, our final morning at the hotel, my husband had gone to the breakfast room for coffee when the fire alarms throughout the facility started going off. The front desk attendant told him to go to our car. Knowing I was asleep in our room wearing earplugs, he dashed back upstairs to awaken me. I did not hear the alarm going off in the hallway even after I removed my earplugs. IF THERE WAS A FIRE ALARM AND STROBE IN OUR ROOM, IT DID NOT FUNCTION! I don't know what the laws are in New York State regarding this situation and did not check to see if there was one, but it seems that there should be.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dewitt (Syracuse), responded to this review, December 14, 2012
Dear momzanurz1525,

Thank you for taking the time to convey your comments regarding your recent experience with us. Please allow me to apologize for the inconvenience and negative impression you may have had with your room accommodation, the poor service you received and our facilities. Rest assured that your comments will be reviewed by our team and take actions accordingly. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Dewitt (Syracuse)

Address: 5908 Widewaters Parkway, East Syracuse, NY 13057
Phone Number:
Location: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in East Syracuse
#5 Business Hotel in East Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dewitt (Syracuse) 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
American English ... more   less 
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Holiday Inn Express Hotel And Suites Dewitt (Syracuse)

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