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“great staff,great location,clean comfortable rooms” 5 of 5 stars
Review of Residence Inn Albany East Greenbush/Tech Valley

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Residence Inn Albany East Greenbush/Tech Valley
3.0 of 5 Hotel   |   3 Tech Valley Drive, East Greenbush, NY 12144   |  
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Ranked #2 of 3 Hotels in East Greenbush
York Beach, Maine
Top Contributor
164 reviews 164 reviews
57 hotel reviews
Reviews in 83 cities Reviews in 83 cities
167 helpful votes 167 helpful votes
“great staff,great location,clean comfortable rooms”
5 of 5 stars Reviewed June 30, 2014

I have stayed here many times.Great staff that does not seem to change.Phil who is a mainstay welcomed us again and as usual you cannot get a warmer greeting. The rooms are always clean and comfortable.The place was filled and that does not interfere with the gratious hospitality and comfotable stay. It is conveniently located right off the highway. This a place we all always try to stay at as we go thru this area.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this review, July 8, 2014
Thank you for taking the time out of your busy schedule to review our property!! We do our best to make sure we provide all of our guests the services that they need to make their stay as comfortable while being away from home.

We thank you again for allowing us to host your overnight accommodation again, and we look forward to hosting you and your family soon again!!

Sincerely,
Hiroko Gier, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    38
    20
    16
    6
    0
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43
14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Ghent, New York
Top Contributor
218 reviews 218 reviews
26 hotel reviews
Reviews in 67 cities Reviews in 67 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 17, 2014

This suite-style hotel features comfortable rooms and extra features like evening happy hours with beer, wine and snacks for guests at reasonable prices. Hotel has pool and health club as well. Rooms include equipped kitchens as well. The location is very convenient for guests with cars. Hotel is set off of the road providing privacy and quiet setting.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this review, June 20, 2014
Thank you for taking your time to review our property!

We would like to thank you for allowing us the opportunity to host your overnight accommodations!! We are hopeful that all arrangements went smoothly and we were able to supply the attention and details necessary to make your overnight accommodations a success.

Sincerely,
Hiroko Gier, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerville, South Carolina, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 24, 2014

Combined business with pleasure for an extended stay at this location. We arrived before check-in, but staff worked with us and were very helpful in finding rooms that were ready to occupy. This hotel was very clean and quiet, we were on the 2nd floor. My elderly Mom was in the room next to us and was quite comfortable. We had been on the road a while before checking in so we had laundry to do. Hotel laundry room was very clean! This hotel is convenient to get to, right off I-90. We've stayed at this location before and will definitely go back as we expect more travel to this location in the future.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this review, May 27, 2014
Thank you for taking the time to review our property and choosing to stay with us. We are happy to hear that we were able to supply the attention and details necessary to make your overnight accommodations a success. We truly appreciate your business and look forward to hosting you and your family soon again!

Sincerely,
Hiroko Gier, Director of Sales
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Seminole, Florida
Top Contributor
90 reviews 90 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 21, 2014

This property was chosen,by my son in law,who works for marriot..As it was graduation weekend, all the other properties near clifton park were full..We had a wedding located there.. I found our room to be clean and quiet..The staff was very friendly..The only negative..there was no ice bucket in the room..enjoyable stay..Breakfast and dinner included.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this review, May 27, 2014
Thank you for allowing us to be your "home away from home" while being on the road for your family's special weekend. We thank you again for choosing to stay with us, and hope to host your overnight accommodation again in the future.

Sincerely,
Hiroko Gier, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 7, 2014

I have stayed at this hotel previously and the experience has been consistent. The location is fairly convenient with shopping close by and a short distance away from DT Albany. if you are continuing on the NY turn pike, it is a good stop. Also, the property is surrounded by trees, so it is very quiet at night for a good night sleep.

The hotel itself is not very new, having said that, it seems the property went through some updates recently. We stayed in an one bedroom unit and it was comfortable. Other than the small things such as bathroom tiles, shower looking old and kitchen appliances, it is in a fairly good shape.

Service was not bad, but not good either. We called from our room to request for extra blanket and pillow, but it was never delivered. When I asked about if there's single use earphone for the gym equipment television, the front desk staff told me to buy it from WalMart down the street, at 11PM at night.

I would probably stay here again if the price is right. The property should be renovated more extensively in the near future, and staff training needs to be more on par with Marriott standard.

PRO
-Breakfast
-Location
-Quietness
-Cleanness

CON
-Age of the hotel
-Staff (some, not all)

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Director of Sales at Residence Inn Albany East Greenbush/Tech Valley, responded to this review, May 9, 2014
Thank you very much for taking the time out of your busy schedule to write about your experience with us.

I would like to apologize, on behalf of the hotel and our staff, for the inconveniences you had experienced during the past stay here at the Residence Inn by Marriott Albany East Greenbush / Tech Valley. We do our best to make sure we provide all of our guests the services that they need to make their stay as comfortable while being away from home. We appreciate your business, and I will be speaking with my staffs in regards to the concerns you have stressed so we can go over the proper procedures for our guests in the future.

Thank you again for your attention to this matter, and we hope that you will allow us to host your overnight accommodations again in the near future. If there are any questions, please feel free to contact me directly at any time.

Sincerely,
Hiroko Gier, Director of Sales
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The Woodlands, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed February 24, 2014

I have been staying in this hotel for about 5 years on and off. I have a good status in Marriott as I travel a lot. Overall I think that Residence Inns are perhaps a bad option for business travelers. People cook at times and even have pets in these rooms so smells, odors permeate easier than the occasional visitor.

As to this property near Albany, well, the odors and smells are bad. Mattresses feel cheap and soft. Bedding feels closer to paper towels. There are scrapes and blemishes in doors, hallways, walls, etc. You can see sub par maintenance efforts: e.g. different paint tones to correct blemishes and scraping. I think the worst is the state of the carpets. All you need to do is move a piece of furniture and you'll see in what bad shape they are. The other lousy point is the lackluster housekeeping. Dishes in the room are just thrown in the washing machines and replaced as they come out. So imagine grabbing a deep bowl and finding hardened egg yolk. Yes that happened in my stay. I dropped my car keys and looked under the bed and I found clothing items from a previous guest.

Overall this property feels unkempt, It smells old, and the counter service is not what it was a few years back. I am not coming back to this hotel again.

Room Tip: Try another hotel.
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  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, Manager at Residence Inn Albany East Greenbush/Tech Valley, responded to this review, February 26, 2014
Dear Victor-
Thank you for taking the time to share your experience with the Residence Inn Albany East Greenbush/Tech Valley.

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Please feel free to contact me directly to discuss this in detail for I would love to learn and grow from your experience. Also, to address your concerns so that we can ensure you have an exceptional experience on your next visit.

Sincerely,
Samantha Munn CRDE
Operations Manager
Residence Inn by Marriott
samantha.munn@marriott.com
518.720.3600
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Dayton, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 16, 2013

I've stayed at this hotel weekly for seven months while on a nearby assignment. The hotel offered a good rate for my firm and it has been an excellent place to stay. The beds are comfortable, the staff is competent and courteous and the location is convenient. The recent completion of a roundabout makes it much easier to exit in the morning.

The hotel offers a free breakfast and dinner. It's not a restaurant but the meals are adequate and very convenient after a long day; especially during the winter when going out to find a restaurant means braving the cold again.

Location in a tech park means quiet surroundings and no highway noise.

Room Tip: Some rooms have gas fireplaces and those are quite nice during the winter.
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn T, General Manager at Residence Inn Albany East Greenbush/Tech Valley, responded to this review, December 24, 2013
We appreciate your extended stay business for allowing us to be your "home away from home" during your assignment. We do our best to make sure our guests' stay is comfortable while being away from home.

Thank you for taking the time to review our property and we do look forward to hosting your overnight accommodation again.

Sincerely,
Jonathan Andreadakis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Albany East Greenbush/Tech Valley

Address: 3 Tech Valley Drive, East Greenbush, NY 12144
Location: United States > New York > East Greenbush
Amenities:
Business Center with Internet Access Free Breakfast Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in East Greenbush
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Albany East Greenbush/Tech Valley 3*
Number of rooms: 78
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Also Known As:
Residence Inn Albany East Greenbush/Tech Valley Hotel East Greenbush
Residence Inn East Greenbush
East Greenbush Residence Inn

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