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“Helpful professional staff” 4 of 5 stars
Review of Courtyard New York LaGuardia Airport

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Courtyard New York LaGuardia Airport
3.0 of 5 Hotel   |   9010 Ditmars Blvd, East Elmhurst, NY 11369   |  
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Ranked #2 of 10 Hotels in East Elmhurst
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Helpful professional staff”
4 of 5 stars Reviewed May 18, 2013

I stayed at the Courtyard for business last week, and after checkout I realized I had left my business notebook in the room. I called the hotel and Mr. Esmael Paybarah, Director of Housekeeping was very helpful. He confirmed that the book was in the room, took my address and promptly mailed it back to me. Thank you!

Room Tip: Avoid rooms with connecting doors, I could hear every sound my very noise neighbor made!
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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328 reviews from our community

Traveler rating
    128
    106
    67
    17
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 28, 2013 via mobile

This hotel was originally built during the 1964 World's Fair. It feels like an old motel. Heating AC unit was taped together with duct tape. Cannot open windows. Beds ok, not the usual great Marriott beds, not thick duvet. Restaurant staff excellent; food average. Check in computers not functioning. Not impressed, glad I was staying only one night. Marriott needs to regulate and make their hotels consistent instead of hit or miss.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antibes, France
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 17, 2013

I flew in about 11am last Thursday. Made the call to retrieve the Shuttle. It arrived in under 10 minutes. The Hotel is 2 minutes from the airport. When it was time to leave on Monday, 10 min wait and directly to the airline. I found the front desk personnel to be very helpful and pleasant throughout my stay of 4 nights. I attended a conference held at the hotel and the room and refreshments were fine. I really liked my room, spacious and comfortable with high def TV. For being an airport hotel, I thought it exceeded my expectations.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 9, 2013

The beds are nice, the room is nice, the front desk staff is very nice too. Ok, no free parking ($22), But, everything else seems great. So everything points to a great nights sleep, right? WRONG! Marriott has cheaped out by not letting its loyal guests cool the rooms enough to get a decent night's sleep. Our room was warm and stuffy and when we called to ask how to generate cool air, rather than just fan, we were told "There is no air conditioning. It's still turned off." The problem with turning off the AC all winter, fall, and spring, is that the inside of the room does not know what season it is. If you need to open a window at night, then it is too light to sleep. Why provide people with a nice warm comforter which does nothing but create a nice sweat as you lie awake staring at the ceiling all night. We did call for an extra blanket hoping to receive a lighter one with which to replace the too warm comforter, but they brought us…another comforter! We came here planning to book this property again for next month, but we will not. We don't trust they will have AC, or, if they do, that it won't be centrally controlled. We have been running into this same problem at Marriotts around the globe - even the very nice ones. They clearly don't care enough about keeping their loyal customers happy and well rested! Signed by a bleary eyed unrested (former) Marriott customer!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Massachusetts
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 8, 2013

I don't know how the engineers did it, but this hotel is completely quiet even though it's right across the road from La Guardia--so close you can smell the jet fume when you stand outside the hotel. The room is exceptionally spacious and serene. It felt like a real sanctuary. The downside is you do need a car, as there's no public transportation nearby. The front desk was brusque, but hey it's New York so don't take it personally.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 1, 2013

The room and bathroom were nice-sized and clean, the bed was WONDERFUL. Good TV, good channels, the lighting, really no complaints. As another reviewer said, no room service, but I was able to order food from the downstairs restaurant and bring it up. Everyone I encountered was pleasant and helpful, from t check-in, in the restaurant, and the shuttle driver. And the price wasn't out of control. I would definitely stay here again!

Room Tip: I personally always request a room away from the elevators, but that's just me!
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 26, 2013

Although I didn't find ANY of the people at the front desk to be helpful or even friendly at ALL, Eddie, Louie, Wilson & Mark at the bellhop desk were so friendly & HELPFUL!! What more could you ask for?? A nice attitude & friendly smile goes a long way with me.

Rooms were nicely appointed. Bathroom was nice except the toilet. Seemed to not fully flush, which explains why our bowl seemed to be very stained.

Was concerned with the noise of the planes departing/landing just next door, but I heard 0 noise once inside the hotel. Thank You for that!!

Free shuttle ride to/from hotel was a nice feature. Hotel was a bit spendy overall, however.

Room Tip: Need advice on how to get around, ask a bellhop!!
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard New York LaGuardia Airport

Address: 9010 Ditmars Blvd, East Elmhurst, NY 11369
Location: United States > New York > Queens > East Elmhurst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 10 Hotels in East Elmhurst
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard New York LaGuardia Airport 3*
Number of rooms: 288
Reservation Options:
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Also Known As:
Courtyard By Marriott Laguardia Hotel East Elmhurst
Courtyard Hotel East Elmhurst
Courtyard East Elmhurst
East Elmhurst Courtyard
Courtyard New York LaGuardia Airport East Elmhurst

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