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“Expected worse, PLEASANTLY surprised...” 4 of 5 stars
Review of Comfort Inn At LaGuardia Airport

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Comfort Inn At LaGuardia Airport
2.0 of 5 Hotel   |   23-45 83rd Street, East Elmhurst, NY 11370   |  
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Ranked #8 of 10 Hotels in East Elmhurst
Chicago, IL
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
141 helpful votes 141 helpful votes
“Expected worse, PLEASANTLY surprised...”
4 of 5 stars Reviewed May 21, 2013

I expected so much worse from this property but I was definitely surprised!

LOCATION
This hotel is about 5 to 7 minutes from the LaGuardia airport, literally. They have a FREE shuttle that will pick you up. They have shuttle hours on their website, my mom and I had no problem getting transportation outside of those hours. Just call the front desk when you get your luggage. But if you can't get the shuttle for whatever reason, there are buses that go straight there. It sits on 83rd street which is a small side street right off Astoria, a main street. Very close to buses, a car wash, and a strip mall area with a Dunkin Donuts, Popeyes, Little Ceasar's, T Mobile, a Chinese food restaurant, and some other stores/restaurants. At night, that street gets dark so be careful when walking.

PROPERTY
This is a small hotel. Small lobby. Small elevator. Small breakfast room. Small rooms. But guess what.....IT'S NEW YORK!!!!!!! Alot of the hotels in NY have small rooms! So with that out of the way, this place is very bare bones. They have FREE Wifi, but its strongest on the 1st floor. There's FREE breakfast every morning with DIY waffles, hot food choices, bagels, breads, muffins, fruit, yogurt, cereal, oatmeal, cream of wheat, coffee, tea, and juice.There's a few parking spaces and some street parking. Also, free newspapers. That's really about it. Simple, bare bones. The property is kept neat and clean, decor updated. Its nice.

ROOM
Once again, keep in mind, that this is New York, so the rooms will be small, So with that said, the room was small, lol! We had a 1 Queen bed room on the lower level. It had controllable AC/heat, flat screen TV, desk, closet, coffee/tea maker, iron/ironing board, bathroom complete with spacious shower and hair dryer. The bed and pillows were comfortable. The telephone and clock worked well. The room was quiet overall. Had some college kids next door one night, a little noisy then but that's expected. Barely heard the airplanes.

Overall, the hotel is nice. Didn't really have any issues. Just a few bewares:
- The shuttle driver is rude. Didn't open or close our doors. Barely helped with our luggage.
- The hot food choices didn't look appetizing. Couldn't identify it and it looked the same everyday like they just reheat it and put it out.
- They need stronger Wifi
- They need a storage area to hold guests bags when needed.

Other than that, it was good place and I would recommend it!

Room Tip: Lower level is the best
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiren1811, General Manager at Comfort Inn At LaGuardia Airport, responded to this review, July 31, 2013
Dear Valuable Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise.

Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,

Management & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sandy, Utah
Top Contributor
288 reviews 288 reviews
182 hotel reviews
Reviews in 102 cities Reviews in 102 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed April 29, 2013

I flew into LaGuardia airport late and needed a place to stay with a late shuttle. It fit the bill. The room was cozy, but comfortable and the staff was friendly. Don't expect a recliner or a sofa. They would have to hang from the ceiling. However, everything is fine. I did not eat the breakfast, but heard it was OK. I would easily stay again for a quick night stay. Parking is limited!

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiren1811, General Manager at Comfort Inn At LaGuardia Airport, responded to this review, July 31, 2013
Dear Valuable Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise.

Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,

Management & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed April 16, 2013

I wish I could rate 3.5 stars - the hotel was definitely above average but not very good! I wanted to stay close to LGA but within a commutable distance to Midtown-Manhattan. One bus and one train would take me to anywhere in Manhattan in less than one hour. Just before my flight, the hotel's shuttle took me to the airport. The room was pretty neat but basic - no amenities like fridge or microwave. The breakfast was decent (I eat neither eggs nor meat) and I would leave for Manhattan after breakfast on all the three days I stayed at this hotel. To come back late in the night and have a sound sleep, this hotel was very ideal. The price for three nights was a little shy of 400 dollars, which was a little expensive given the location and room quality. However, the hotel staff were nice and helpful.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiren1811, General Manager at Comfort Inn At LaGuardia Airport, responded to this review, August 2, 2013
Dear Mr. Shankar,

Thank you for choosing Comfort Inn LGA for your recent stay. I was delighted to hear you had an enjoyable time at our hotel.

Whether you are traveling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value conscious price. Which is why at any time you have a suggestion on how to improve our service to you we take that opportunity to listen.

We want you to enjoy every day of every stay so we pledge to you our service guarantee. Our professional and friendly staffs are committed to making your stay both enjoyable and comfortable.

Thank you for choosing Comfort Inn LGA again. We hope that you continue to use our Hotel for your lodging needs in the near future.

Thank you

Sincerely,
Management & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 19, 2013

We booked this as we needed to stay close to La Guardia Airport and the previous reviews were good. The free shutlle service was also very appealing.
Check in was quick and reasonably friendly.
The room was clean and fairly small but perferctly adqeuate for a one night stay.
A free breakfast is always a bonus, particularly in the US so we took advantage of this. The breakfast room was quite small so we did eat early to avoid any over-crowding. The breakfast was good with a reasonable choice and tasty bagels.
The free shuttle service to the airport was cancelled as there was no fuel available (this was about a week after Hurricane Sandy). However we did ask reception again and upon checking with the driver he said he would probably just have enough left in the car so he agreed to take us.
Would definetly recommend for an overnight stay.

Room Tip: Take advantage of the free airport shuttle service and breakfast.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiren1811, General Manager at Comfort Inn At LaGuardia Airport, responded to this review, August 2, 2013
Dear Valued Guest,

Thank you for choosing Comfort Inn LGA for your recent stay. I was delighted to hear you had an enjoyable time at our hotel.

Whether you are traveling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value conscious price. Which is why at any time you have a suggestion on how to improve our service to you we take that opportunity to listen.

We want you to enjoy every day of every stay so we pledge to you our service guarantee. Our professional and friendly staffs are committed to making your stay both enjoyable and comfortable.

Thank you for choosing Comfort Inn LGA again. We hope that you continue to use our Hotel for your lodging needs in the near future.

Thank you

Sincerely,
Management & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed February 18, 2013

Stayed at the Comfort Inn in East Elmhurst in February, 2013 on my way home from a business meeting. Arrived at midnight and left for the airport at the first (4 am) shuttle, so didn't have much time in the hotel. The room was clean if somewhat cramped, the staff was friendly, and the airport shuttle was prompt. Fine experience overall, but not a place I'd choose to stay other than as an in-transit location on the way through LaGuardia.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiren1811, General Manager at Comfort Inn At LaGuardia Airport, responded to this review, August 2, 2013
Dear Valuable Guest,

Thank you for choosing Comfort Inn LGA for your recent stay. I was delighted to hear you had an enjoyable time at our hotel.

Whether you are traveling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value conscious price. Which is why at any time you have a suggestion on how to improve our service to you we take that opportunity to listen.

We want you to enjoy every day of every stay so we pledge to you our service guarantee. Our professional and friendly staffs are committed to making your stay both enjoyable and comfortable.

Thank you for choosing Comfort Inn LGA again. We hope that you continue to use our Hotel for your lodging needs in the near future.

Thank you
Sincerely,
Management & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Jersey
Top Contributor
63 reviews 63 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed January 29, 2013

Spent two nights here last weekend (wife had a one day flight) and while there was nothing really bad about the hotel I would rate it below average. Our room was tiny but clean and decent. Front desk advised on where to eat within walking distance, but gave the response "rooms come with two towels" when I asked for a couple more (they were small cheap bath towels). Didn't use the shuttle or breakfast area. Hard to access off Grand Central without driving a few feet down the street which becomes one way where the hotel starts but is not heavily traveled. For comparison sake it makes the Hampton Inn LGA look spectacular.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiren1811, General Manager at Comfort Inn At LaGuardia Airport, responded to this review, August 2, 2013
Dear Valued Guest

We would like to thank you for your recent visit to Comfort Inn LGA. It was truly a pleasure to serve you. We deeply value your thoughts and are committed to providing you with the highest level of service every stay simply because our guests deserve the very best.

We strive to ensure our guests experience the best stay possible during their travels and your feedback is truly valuable to us. We'd like to ensure you all matters stated in your review have been addressed to the best of our ability.

Thank you for choosing Comfort Inn LGA once again. We hope that you continue to use our Hotel for your lodging needs in the near future.

Thank you

Sincerely,
Management & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 19, 2013

I headed to the breakfast area for some eggs and sausage or bacon off of the hot breakfast that all choice hotels offers, but this was no regular breakfast this was some kind of garbage that looked like eggs but was not eggs at all and the bacon was not bacon it was more than terrible, the ham was some kind of vegetarian meat substitute, in all it was very bad and I dirent have no choice but to toss it in to the garbage
Rooms are small, no fridge, no microwaves in rooms
Only one vending machine with a very poor selection
Staff was helpful and nice but I will not be coming back to this choicehotel

Room Tip: Stay away from this hotel
See more room tips
  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiren1811, General Manager at Comfort Inn At LaGuardia Airport, responded to this review, August 2, 2013
Dear Valuable Guest,

I would like to thank you for your visit to Comfort Inn LGA. It was truly a pleasure to serve you. We deeply value your thoughts and are committed to providing you with the highest level of service every stay simply because our guests deserve the very best.

We would like to thank you for taking the time to bring this matter to our attention. Please be assured that the issues you've raised have been addressed and the appropriate action has been taken.

We accommodate many guests and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy with your stay due to the breakfast selection.

We appreciate you sharing your time and bringing this matter to our attention. We sincerely hope that you will have no further cause for any complaint in the future as we continue to make appropriate changes. We hope to see you again in the future to provide you with exceptional service.

Thank you

Sincerely,
Management & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn At LaGuardia Airport

Address: 23-45 83rd Street, East Elmhurst, NY 11370
Phone Number:
Location: United States > New York > East Elmhurst
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 10 Hotels in East Elmhurst
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn At LaGuardia Airport 2*
Number of rooms: 57
Reservation Options:
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Also Known As:
Comfort Hotel East Elmhurst
Comfort Inn At LaGuardia Airport New York/East Elmhurst

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