I've stayed at this hotel before and consider it to better than the rating its given. I have found it to be a pleasant location with all the basic amenities. Upon my arrival on a cold and rainy Sat night by foot ( the Airport Transporter from NYC's Port Authority's Driver was kind enough to let me off near the hotel before proceeding to the Airport), I got confused when trying to find the entrance, but was directed to the lobby. The pleasant Hotel front desk clerk immediately recognized me from my previous stay last Fall, and quickly checked me in with an upgrade! My room was on the fourth floor and was nice and comfortable with a king sized bed. I'd bought dinner for a dear friend and myself at Memphis BBQ on 42nd St. When my friend arrived she asked me to buy her a bottle of water from the vending machine, which I discovered was broken. Unfortunately, I didn't have change for a ten dollar bill on me. I also had no coins or change in my room and so I went down to the front desk were I was tersely informed by a new person behind the counter (not the same person who'd checked me in) that "the hotel couldn't make change". This was a older woman who couldn't even make eye contact with me. Thankfully, a very polite customer standing next to me at the front desk offered me two dollar bills, "gratis" and said "Merry Xmas, this is your lucky day!" I thanked him and returned to my floor where I discovered the single dollar bills he'd given me didn't work in the soda machine either. Therefore, I walked down the hall and took the exit and walked downstairs to the 3rd floor. Fortunately, the soda machine on that floor was working just fine. My guest and I enjoyed a pleasant dinner together in my room. The following day, when she and I needed a cab to transport her to an important appointment, I approached the front desk again to ask if they'd call her a cab. The new front desk clerk now tersely informed me that the hotel didn't call cabs for guests and that guest were welcome to step out in the street to hail a cab. Upon hearing this, I found the remark to be rather rude and I told the clerk so. In fact, I told him I had never stayed at a hotel that couldn't or wouldn't summon a cab for a patron. He then told me again that this was the hotel's policy and that he could summon a car service if I provided him with the destination address. I asked him to do this and he complied and the car arrived in barely five minutes and transported my guest to her appointment. Overall, my stay at this hotel was good, but these two unpleasant encounters with front desk personnel that seemed a bit inured to the politer social graces, left me feeling as though I had landed on a different planet. I think this hotel could improve the quality of service provided by simply better training their staff in how to be more polite. Politeness in and of itself is worth and additional and higher star rating in my humble opinion. This is is a good property with fine accommodations and great amenities, including an excellent complemetary breakfast. However, I would suggest the addition of bacon, ham or sausage to the menu. I also found the signs on the elevator and on the backboard of my King bed, which announced the fact that the sheets were cleaned and changed for each guest, to be a bit much and frankly quite unnecessary. I always assume the sheets in hotels where I stay are fresh and clean. So, this sort of made me wonder if the hotel had previously had a problem with this issue somehow. My advice would be NOT to draw attention to such things and simply remove the signs, especially from the elevators where they are emblazoned on the doors at eye level. How does hotel management perceive that these signs are being received exactly I could not help but wonder. I would also suggest the hotel consider offering a liquid bath soap, instead of their standard bar soap. While there is a polite note in the bathroom that says, shaving cream and toothpaste, and tooth brushes, and lotion and or conditioner and shampoo can be provided, I believe these should already be in the rooms in order to save the guest from even having to make that call. Just one persons view, but I thought I should mention it here. "An ounce of prevention is worth a pound of cure," is the famous old adage on this point. Maybe add some robes and slippers and a nice body wash along with a better shampoo and conditioner, and stress politeness to your front desk staff and you'll have 3 or 4 star rating in no time!
Be sure to ask for an upgrade. Luckily, this hotel gives REALLY great rates via Priceline.com and I...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Sheldon F,
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Thank you for choosing the Hampton Inn LGA while visiting the area. We are glad to see that you returned to our property for the second time. Please accept my apologies for any inconvenience while looking for change, we will address the issue. I also do apologize for having had to wait longer for the cab. We do call cabs for all our guest and i have addressed the issue with our staff. Our team works hard every day in making sure our guests experience a problem free stay and we do hope to see you again for a chance to make it right.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.