I waited 45 minutes in freezing cold for a shuttle that never came. On my 3rd call to the hotel the lady who answered the phone told me because I'm waiting at Terminsl B in front of the Spirit Airlines sign, I really needed to go upstairs to the departure level, for their shuttle only picks up at that level. Even though that is odd-- I saw shuttles from at least 4 other hotels at the arrival level -- it would be fine if they had told me that when I first called, but not on my 3rd call 45 minutes later! I finally took a taxi, and it was only a 5-min ride. What's worse was the lady made it sound like it was my fault as according to her the driver has gone by twice without finding me. I can see it's probably not the driver's fault, but someone in the management needs to straighten this mess out.
The hotel is fine otherwise, nothing fancy but adequate, especially with the rate I got on Hotwire.
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- Also Known As:
- Hampton Inn New York Laguardia Airport Hotel East Elmhurst
- Hampton Inn New York LaGuardia Airport East Elmhurst