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“It's on the water.” 3 of 5 stars
Review of Clarion Hotel Dunkirk

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Clarion Hotel Dunkirk
2.0 of 5 Hotel   |   30 Lake Shore Drive East, Dunkirk, NY 14048   |  
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Ranked #3 of 5 Hotels in Dunkirk
Buffalo, New York
Top Contributor
488 reviews 488 reviews
38 hotel reviews
Reviews in 116 cities Reviews in 116 cities
232 helpful votes 232 helpful votes
“It's on the water.”
3 of 5 stars Reviewed December 20, 2013 via mobile

For Dunkirk, the location is excellent. Beautiful view of Chadwick Bay. The rooms are what you would expect. Small exercise facility and pool is good. The restaurant has reasonably good food but the service is historically horrific. If you sit down, bring a horn or noisemaker to get the attention of the servers. It's better than shouting.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, December 23, 2013
Thank You for your review, please accept our apologies for the unfortunate experience you encountered in our restaurant. We strive for perfection in our hotel rooms and the service and comfort of our guests is a top priority. We appreciate your bringing these matters to our attention so that we can improve the services we offer our guests/customers.
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143 reviews from our community

Traveler rating
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    46
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    24
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Angola, New York, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 19, 2013

Great surf+turf +price, decent room + breakfast, lousy shower head. We were part of the SUNY Fredonia Jazz Ensemble Alumni Reunion on Homecoming weekend, personally staying here for the last 7 out of 8 yrs with the group. We stay here to hang out together at the bar, especially after the concert we do and not worry about driving. The bar closed before we returned after the concert @ 10 pm. when they knew about 20 of us were coming. We were very disappointed also.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, December 23, 2013
I am glad to hear that you enjoy staying with us, however please accept our apologies for the inconvenience you experienced with the confusion of the bar closing early. Next year please speak directly with a manager or front desk to insure it will be open for your convenience.
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Williamsville, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 17, 2013

Our group The 1970's Fredonia Jazz Ensemble has been coming to this hotel for at least the last 10 years during Alumni weekend. One of the reasons we stay at this hotel is because the restaurant and bar are inside and part if the hotel. This allows us to socialize when we all arrive Thursday night and after our concert Friday night. Both nights the manager let the bartender (a young lady) close down the bar early and leave. On the average our group uses anywhere between 10 and 15 rooms, with approximately 20 to 30 people staying at the hotel. Having the bar closed was a major inconvenience to us. We as a group were extremely dissapointed.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, December 23, 2013
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. In the future just remember to speak to a manager ahead of time to make arrangements to keep the bar open later, we do tend to close early on a slow night. We appreciate your bringing these matters to our attention so that we can improve the services we offer our guests.
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Columbus, Ohio
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2013

We were in town for a wedding at the local lighthouse. All of the wedding party, family and friends stayed at this hotel. We had a great time and had excellent customer service at the hotel front desk and also from the bar/restaurant staff. Don't believe the bad reviews. This place is under new management and they were great!!!

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, December 23, 2013
Dear Reviewer,
Thank You for taking the time to write sucha great review! Positive feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future.
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Buffalo, New York
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 14, 2013

This was a getaway weekend and this hotel served the purpose. The hotel could use some updating but overall was a good choice. The room was nothing special could use some work but was clean and comfortable. We had a nice view of the marina and lake though the window could have been clearer. It needed to be replaced. It was not very clear due to maybe a broken seal.The desk staff were very friendly and helpful upon arrival. A friendly greeting anytime we went out or upon arriving back. The room door was not sealed properly and noise could be heard from the hall as well as light shining in all around. The Sunday brunch was very nice, a good selection of hot and cold foods and fresh made omlets of your choice.The continental breakfast in the morning was simple but adequate.A great place to stay if you have a boat.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, October 16, 2013
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 14, 2013

Stayed at this hotel over the weekend and it was OK. The entire hotel had new carpet (you could smell the newness). The first room we had the bathtub was rusted even though they had updated the bathroom??? When we looked out of the window it was facing a brick wall (2 feet in front of the window so there was no chance at even having a sideways view). We went to the front desk and requested another room, they accomodated us. They were nice about it as well. The second room was a little better the bathtub was not rusted but there was mold around the tub. The only problem about this room was it was facing the parking lot which was ok, until we heard the train going across the track every couple of hours touting the horn. We stayed here because it is close to our family and we were celebrating "Harvest Fest" but I probably won't stay here again especially for the price.

Room Tip: If you stay on the parking lot side be ready for the train every couple of hours.
See more room tips
  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, October 16, 2013
We are very sorry that you were disappointed with our rooms, we are currently in the process of improving our rooms to be more accommodating for our guests, however not all of our rooms face the lake and therefore some do have to have a city view that might be noisey but it is beyond our control and can happen anywhere. I am happy to hear that our staff was very courteous and helpful to your needs. Thank you for staying with us and we will be using your feedback to correct problems and improve the services we offer our guests.
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syracuse,ny
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 12, 2013

I have been going to this hotel for few years now as an alumni of Fredonia State. This hotel declined in the last couple of years. The rooms are ok not the best, kind of shabby but the beds were comfortable.The restaurant and lounge were poorly run. The "deluxe" continental breakfast was tasteless especially the "eggs". The restaurant was dusty and had flowers that should have been thrown out weeks ago. The bar and lounge apparently is open for for only a few hours. This was Homecoming weekend and the bar closes at 9:30! When the manager was asked to reopen the lounge, he refused. We have a large group that stays and we could have spent a good deal of money at the br. We will now take our business elsewhere.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, October 16, 2013
I sincerely apologize for the confusion of the hours of the bar, had you let a manager know that you would be back later on, we could of made sure the bar was to stay open, however the bar was quiet and empty for quite a few hours and therefore the bar tender closed early, which is typical of them to do. We are slowly working on renovations to improve the hotel, but with such a big hotel it does take time. We hope you will consider this an isolated incident and that you will continue to stay at our hotel, and I am confident that your next stay will be a pleasant one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Dunkirk

Address: 30 Lake Shore Drive East, Dunkirk, NY 14048
Phone Number:
Location: United States > New York > Chautauqua County > Dunkirk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Dunkirk
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Clarion Hotel Dunkirk 2*
Number of rooms: 127
Official Description (provided by the hotel):
Clarion Hotel & Conference Center in Dunkirk offers wonderful views overlooking Lake Erie. Located approximately 24 miles from the Jamestown airport, and 45 miles from the Buffalo airport, the hotel & conference center is conveniently located for your getaway, special event or business meeting.The harbor front boardwalk and the center of Dunkirk is a short walk away and offers dining, recreation and entertainment year-round. On-site, the hotel features an indoor pool, outdoor pool (open May through September), fitness center and sauna.Hotel guests are afforded an abundance of amenities, like free hot breakfast bar, free high-speed Internet access, free local calls and free coffee. An indoor heated pool, indoor hot tub, sauna, outdoor seasonal pool and exercise room can all be found on the property.We have the Windjammers Retarant/Lounge onsite open for dinners daily, also we have an elaborate Sunday Brunch every week. In the summer we have our Dockside Cafe open for lunch and dinner with entertainment on the weekends. ... more   less 
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Also Known As:
Clarion Dunkirk
Dunkirk Clarion

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