We came to check in and had immediate concerns with the room. Dirty, hairs in places there should not be any and weird musty smell.
Spoke with the front desk clerk shortly after checking in, he had a horrible attitude and was infuriatingly rude. I travel very frequently, at least one or two weekends every month - I have never met somebody so frustrating in my life. After spending 10 minutes attempting to reason with him (impossible), we walked out.
Imagine my surprise at receiving my credit card statement and finding that they have charged us as "no shows".... this is despite my attempted check in and clear information that the room itself was inhabitable. Customer service for econolodge refused to help with a anything - their "customer service" basically means go deal with the owner of the location (whose name they will not disclose).
Needless to say, I'm just going to revert this to my credit card company to deal with and will not spend anymore time trying to chase these guys around.
So - word of warning - what they SAY you're going to get on the website is not what you're going to get when you check in. And econolodge refuses to back up their locations in any meaningful way.
For the first time ever, I'm knocking a hotel chain off of my list. I have stayed at microtels, knights inn, hiltons and the whole gamut while travelling - and I have never seen such a disgusting room and dealt with such insolent and rude staff. I would recommend that you do not stay here, or at the very least, make sure you see the room before you hand over your credit card number.
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- Also Known As:
- Econo Lodge Dewitt
- Dewitt Econo Lodge