Shelley called the police! This was an extended family 60th birthday in a Faulty Towers B&B in the beautiful setting of Egton. Expensive rooms and food – but we all agreed you get what you pay for. Not so on this occasion. Meal later than planned – power cut – kept hungry and sitting about for a couple of hours. Six year old child tired and hungry and only after serious prompting was there an offer to provide at least her with some food. We were actually SOLD a packet of crisps for the child and bread for the rest of us was delivered to the table on the third time of asking. Eventually some of the starters arrived with a cheery (sic) ‘eat up, the plates are cold – don’t wait for everyone to get their starters’. Having decided that there were no other eatery options in the area – and by now we’d had a drink or two and were ravenous - we ate. Or some of us did. Main courses arrived in dribs and drabs. Daughter and child go to bed (now after 10pm and child exhausted and still hungry – the alternative to fish fingers and chips did not appeal – it was a mush of fried potatoes and what looked like boiled fish). Daughter’s order incorrect; husband’s didn’t arrive at all and when it did it was not what he ordered. All together a proper shambles as a very special birthday celebration . We had travelled literally hundreds of miles to meet up! Still, a celebration – make the most of it we agreed; be positive. Value for money? No way AND micro-waved vegetables (yes, these words from the mouth of Mark!). To be fair, Mark did throw in the wine for free but our whole evening had been completely ruined. Things get worse. Son goes up to daughter and child who are unable to sleep because of racket caused by kids coming back to the pub at 11pm. The noise continued as they thump around in the room above daughter and six year old granddaughter. Son knocks on ceiling. Silence. Shelly thunders down arguing the toss. Customer service completely lost on her! Husband goes to bed. Rest of party retire to bar to mull over the rip off evening ruminating on parents who are unable to keep their children in order and who deprive them of a good night’s sleep. We didn’t realise the children were Shelley’s and that Mark was overhearing all our comments about unfit parents! Shelly storms into the bar ... we all go to bed. In the morning my quiet mannered son in law went down to discuss the matter of paying with landlady Shelley. Not a cross word was spoken by any of the guests but Shelly completely lost it and actually phoned the police before deciding to get Mark up to negotiate how the bill would be settled. Eventually Mark agreed to knock off the price of my daughter’s room but not before threatening to use her credit card details to take the full amount (a threat he did, to be fair, almost immediately retract). Mark and Shelley want only your money – service is not on their agenda. I have stayed in scores of B&Bs across the world and have never been treated with the contempt I and my family received from these two. The breakfast may have been good – we didn’t want it (though we’d actually paid for it – no deduction there). Needless to say, the Postgate is not my favourite hostelry and I could not recommend it. Incidentally, Heartbeat country or not, the police didn’t arrive .... too busy dealing with crime I imagine.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.