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“Great place” 4 of 5 stars
Review of Country Inn & Suites Cortland

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Country Inn & Suites Cortland
2.5 of 5 Hotel   |   3707 Route 281, Cortland, NY 13045   |  
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Ranked #1 of 9 Hotels in Cortland
GreenLeadersBronze level
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Great place”
4 of 5 stars Reviewed February 17, 2013 via mobile

We've stayed here 3 times on trips to Greek Peak. Clean rooms, great location, and a helpful staff. Since we've stayed here before, got a nice handwritten note and thank you attached to a bag of trail mix.

The lady who works in the Breakfast area is quite possibly the nicest lady on the planet! She greets everybody with a good morning and will do anything she can to please. When she's not saying something nice to brighten your day, she is clearing, cleaning and refilling. She's the best. We'll be back.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites Cortland, responded to this review, February 19, 2013
Margie in breakfast is a GEM-we are very lucky to have her on our team. Her kind ways and outstanding service brings guest like yourself back time and time again.

Thank you very much for choosing to stay with us while visiting Greek Peak, we appreciate your business and look forward to welcoming you back again very soon.

All our best,
The entire CIS team!!!
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282 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Eddington, Maine
Top Contributor
117 reviews 117 reviews
18 hotel reviews
Reviews in 48 cities Reviews in 48 cities
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed February 9, 2013

We often stay at the Cortland Country Inn & Suites when we are in the Finger lakes region of NY. Very special and always helpful staff, who really seem to go out of their way to make everyone's visit enjoyable.
The rooms are comfortable and very clean. The breakfast is very good and well taken care of. Nice pool, hot tub and exercise area.
Easy to reach off I81.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites Cortland, responded to this review, February 19, 2013
I agree with you 100%!!!
Thank you so much for taking your time to share your stay and give our future guests your thoughts

Warm Regards
Teri Tarshus
General Manager
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Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 8, 2013

We stayed here in February after skiing at Greek Peak.. Very nice greeting with good cookies and coffee in lobby! The rooms were nice and large as well as the televisions. They come with a refrigerator and microwave. The buffet breakfast was O.K .We were late to arrive.As the waffle machine was out of service and the hot oatmeal was gone.A warm breakfast was not had for us.I would reccomend this hotel to anyone!!!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites Cortland, responded to this review, February 19, 2013
Hello there!

Thank you so much for choosing to stay at our Country Inn & Suites while in the area for skiing recently. As you mentioned we are so close to Greek Peak and with such a short drive the value for staying off the mountain is great!

We look forward to welcoming you again soon, hope you can get back to our area for more skiing this season!

All our best!
Teri Tarshus and the whole CIS team!
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Long Island,NY
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 3, 2013 via mobile

Booked thru booking.Com.cookies and coffee upon arrival along with friendly service. Rooms and bedding was very clean. Comforter did gave a small stain, don't use comforters. Only minor complain is the strong chlorine smell of pool that permeates around first floor elevator area. Breakfast is fantastic from bagels to yogurt, fruit and hit plates like eggs and sausage. Great value!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites Cortland, responded to this review, February 5, 2013
It is great to hear from you on your recent stay at our hotel. Yes, we are an easy 10 minutes to Greek Peak and offer so much for our ski families. Thank you for brining to our attention the duvet, I will make sure our housekeeping department is taking extra time and care while preparing all rooms to ensure upon your return and for all our future guests a good nights sleep is not spoiled with a stain or spot on the bedding.

Breakfast is one of our most popular amenities and we take great care and thought as we prepare our menus to make sure items served are fresh each morning.

Again, thank you for taking your time to share your stay with us-your feedback is very important to our team knowing what we do well as well as the areas where we can do something different to make your stay in the future more enjoyable.

Warm Regards,
Teri Tarshus
General Manager
607-753-8300
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Somers, New York, USA
Top Contributor
129 reviews 129 reviews
10 hotel reviews
Reviews in 54 cities Reviews in 54 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 2, 2013 via mobile

I stayed last night with my family and enjoyed my stay very much. We stayed overnight for a gymnastics competition that was being held at SUNY Cortland. Upon arrival we were pleasantly greeted by the person at the front desk. Check in took less that 2 minutes. Provided complementary cookies and coffee. Our room was very nice and large. A few minutes after getting settled in the room we received a call from front desk making sure the room was as expected. Pretty impressive for a commuter Hotel/motel. Bathroom was large and very clean. Water pressure in shower was very good and plenty of hot water. The hotel has a small pool and hot tub that we did not use as hotel and pool was full of kids because the competition. The comp breakfast was much better than expected. Very clean well stocked and included hot items such as oatmeal, eggs, bacon, & home fries. Price was comparable to other local hotels that did not receive as many good reviews as I read about this hotel. If in the area I would without question stay here again. The only negative I feel the need to mention is someone must have spilled soda on the side of the night stand and wall that was not cleaned up. Hope this helps.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites Cortland, responded to this review, February 19, 2013
Thank you so much for choosing to stay with us while visiting Cortland recently but more so for taking your time to share the stay with our future guests.
I have shared your observations with housekeeping and our team will make a very big effort to pay closer attention to small details in the future.
I am sorry to hear the pool and hot tub were very full during your stay they are very popular with just about all of our guests and get used daily.

I look forward to welcoming you back to Cortland again soon!

Warm Regards,
Teri Tarshus
General Manager
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Wyomissing, Pennsylvania
Top Contributor
118 reviews 118 reviews
11 hotel reviews
Reviews in 53 cities Reviews in 53 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed January 28, 2013

The hotel staff was very friendly and courteous. The room was clean and comfortable. The pool and spa were very well maintained. Breakfast however, was poor. The eggs and ham in the warmer, were not warm and the oatmeal was cold and the consistency of glue. We would stay there again, however, we would opt for breakfast somewhere else.

Room Tip: We were on the third floor and there was little noise.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites Cortland, responded to this review, January 29, 2013
Dear Alison,

Thank you so much for your thoughts and insight on your past stay. I appreciate it so veyr much and will work asap with my breakfast team to ensure we are cooking and heating properly as well as maintaining for the best presentation possible.

I am very glad to read you enjoyed yoru stay with the exception of breakfast but I guarantee your next visit will have differenct results.

I look forward to welcoming you back again on your next stay, if I can be of assistance with any future reservations please feel free to contact me directly.

Warm Regards,
Teri Tarshus
607-753-8300
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2013 via mobile

I stayed here for one night while traveling with family and visiting the University. The hotel is clean and the staff are very helpful. The fitness center was not too big but had a few different machines. The complimentary wifi worked exceptionally well throughout the hotel. The complimentary breakfast was good and served fresh & hot and featured a variety of options. My wife and daughter made their own waffles which they loved while I had the oatmeal and some eggs. Once again, the staff were very nice and attentive. Overall, a good hotel at a great price in a small town with limited options.

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri T, General Manager at Country Inn & Suites Cortland, responded to this review, January 29, 2013
Dear Robert,

Thank you so much for taking your time to share your recent stay with our future guests, I truly appreciate and enjoy reading them. Our team thanks you and we look forward to welcoming you back again on your next SUNY Cortland trip!

Warm Regards,
Teri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Cortland

Address: 3707 Route 281, Cortland, NY 13045
Phone Number:
Location: United States > New York > Finger Lakes > Cortland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Cortland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Cortland 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites, Cortland NY! Our fabulous 100% non-smoking hotel is conveniently located for easy access from Interstate 81, we are directly across the street from SUNY Cortland, minutes to Cornell University, downtown Ithaca NY, and Ithaca College. Wine Anyone? Well, this hotel is centeraly located in the New York Finger Lake Region. The Country Inn & Suites, Cortland NY provides excellent accommodations and exceptional service for hockey, soccer, football, lacrosse, swimming, and any other travel teams visiting the Cortland or Ithaca area!!! The Country Inn & Suites offers many amenities and services that will make your stay a memorable one including, COMPLIMENTARY HOT Breakfast, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave, indoor pool and spa, fitness room with local YMCA membership available to all guests.This description is provided by the hotel. ... more   less 
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Also Known As:
Country Inn & Suites Cortland Hotel Cortland
Country Inn And Suites Cortland
Country Inn Cortland
Cortland Country Inn

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