Overpriced for its location. Only one elevator makes the wait longer than it ought to be. One person behind the desk at 10pm when late checkins arrived, and the line was out the door for a half hour or longer. The room door is not soundproof at all, so when the toddlers from the next room begin using the hallway as a playground and screaming up and down the hall, you can't sleep even if you hit yourself over the head with an anvil. Free breakfast only until 10am on Sunday, so can't really sleep in. All coffee machines were empty at 10am; they might have been having trouble keeping up with demand. The room air conditioner/heater was older and although it was refitted with a digital thermostat, the thermostat was having trouble keeping the temperature steady. The heat would run one minute, the air conditioning the next minute. The mini-fridge had no freezer section, so we couldn't really re-freeze our ice-packs that we use to keep our food cold in the car. The coffee machine was in the bathroom even though there was ample room for it in the "living room" area of the room, but the microwave was under the TV, making for a bizarre arrangement of kitchen appliances.
Contrasting the relatively negative thoughts expressed above, here are some positives: the bed was very comfortable and mercifully free of any sorts of creepy-crawlies. The bathtub was huge and the bathroom was well-appointed. The parking was ample and close enough to the front door that even in the rain it was not a hardship to get to and from the car. The staff was gracious about slightly extending checkout time.
Overall, we'd stay here again. The most important aspect of any hotel is its bed and Holiday Inn Express has excelled in this capacity at every one of their locations where we've stayed recently.
Pick the room with the jetted tub, if it's available. The extra $20 gets you two shower heads an...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am so sorry to read that you had some problems during your recent stay at the Holiday Inn Express. We pride ourselves on delivering outstanding service to each and every one of our guests and it looks like we did not succeed in your case in some of the areas that you outline above. Please accept my sincere apology. I would very much like to talk to you about this and will email you shortly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.