Wow what can I say. I was booking this hotel for a business meeting group of 20 to 24 folks. They are use to staying in a full service hotel in many of the larger cities. I must say this was the best experience I have had in ages.
I can honestly say that every single staff member at this hotel I came in contact with went above and beyond. I have not had customer service like this ever!
The hotel is beautiful, clean and the rooms are large with comfortable beds. The breakfast is one of the best. The noise in some of the lower floor rooms is from the street and very common in NY. But most of the folks I worked with said they did not hear much and slept well.
Allison Mitchell from Sales made my job so easy. She handled our transportation needs, great ideas for dinners and catering, as well as a quick sneak away to do some shopping. The meeting room was set up as expected and all my needs were met.
Great Location to Citi Field, and the free shuttle service to nearby locations and the airport was an added benifit. The bar and bartender were pleasent and the fully stocked snack/toiletry in the lobby was nice.
Kudos to the staff and General Manager for our great experience. We will be back!
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