I took my family to New York, for a week as a Sweet 16 present for my daughter. Upon arriving at the hotel, we were told that the shuttle service could take us to any destination within a 2-3 mile radius. The subway station is within that range. On day two of our trip, I called from the Time Square subway station at approximately 5:15 pm to inform the hotel that we would need a shuttle from the terminal by the hotel. The hotel representative then informed me to call back a couple of stops before our stop. I called two stops before our stop and was told it would be approximately 20-25 more minutes before someone would be able to get us. After exiting the subway, we waiting on the street corner for our shuttle. Approximately 20 minutes later a shuttle drove by on the other side of the street. The shuttle kept going and never returned. I waited about 5 minutes to see if he was just turning around. Then I decided to call the hotel. I was informed that it would be another 20-25 minutes because we were supposed to call an hour ahead. By now it was nearly 6:30. An hour had already passed. After waiting for another 30 minutes, I looked up our location on my phone’s GPS and decided to walk. By the time we made it to the hotel it was 7:15 pm. The journey started at 5:15. To make things worse, my daughter, that was celebrating her sweet 16, used the restroom on herself while walking to the hotel. To add insult to injury, when we reached the entrance of the hotel, we noticed a shuttle parked at the door. After speaking with the driver, he informed me that no one told him of any passengers that needed a ride. As a result, I cannot, in good conscience, recommend this hotel for anyone traveling to New York City.
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