Below is my mail to the hotel, but no reply received to date. I will not know the status until I receive the next month statement of my credit card. Just so you know.
To the attention of Manager on duty (1/4/13)
Good afternoon. This is Mr. Hisaaki Nagashima, checked out this morning (Rm #210) at 7:15 am.
As the manager was not present, the receptionist (Sheila) was not able to issue a credit in the amount of $294.63 to my credit card. While she said it would be taken care of by the end of the day, I would appreciate your confirmation on completion of the transaction. It is rather unusual that things of this nature is not done at the time of check-out systematically, nor have I received any printed statement either.
Just for the record, $125.00 was initially charged as a deposit for the first night and $616.05 was paid (on the same credit card) when I checked in because I was originally scheduled to stay until 6th.
Thank you for your kind attention to this matter.
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