We’ve been coming to The Hudson House Inn for many years. It’s also where my husband proposed to me, so it's a place with great sentimental value for us, as well. However, after our last experience at the inn, I’m sad to say we will not be back. I have never written a review before, but was so disappointed at how the owner handled us on this most recent visit, I felt compelled to write.
We booked the stay well in advance, and it was going to be our first night away as a couple since the birth of our daughter. As it happened, turned out this weekend was the first bad storm of the season. We never imagined we’d be getting any kind of real snow in October. So although we knew the weather wasn’t going to be great in the 24 hours preceding our stay, we also know the inn has a cancellation policy, so we decided to make the most of it anyway.
Three hours after we checked in, the entire inn lost power. No heat, no hot water and no electricity. Frankly, we were shocked that a business of this size with a full restaurant did not have a back-up generator. It must be said the manager on duty, Rich, did his very best to keep everyone in positive spirits and they were even able to cobble together some sandwiches for the customers huddled in the dark dining room. But we couldn’t shower, and the entire inn was pitch black except for a few tea candles to guide us around the room. We were also freezing all night, as the room had no heat. My husband and I had been so excited to sleep late for the first time in a year since having the baby, and instead, we truthfully couldn’t get out of there fast enough in the morning. We departed at 7:30am feeling cold, dirty and hungry (part of the rate included a breakfast, but with no power, there was no breakfast forthcoming that morning).
We made it clear when we left that we were very disappointed. Stuff happens, we understand that. But the rate we paid was to include basic services like heat, a hot shower, electricity, etc. and that we didn’t feel we should have to pay for what was an indoor camping experience. It’s not what we signed up for and we made it clear that if the owner disagreed with our point of view on this, we asked to be contacted.
Instead, we checked our statement to find we had been insultingly billed fully for the room with not so much as a phone call. We called to inquire about the charge and instead of the owner speaking to us directly, she had someone call us back to speak for her. Her message was loud, clear and not the least bit hospitable. We were told we should have seen the forecast and we could have cancelled and that it was our own fault that we decided to come. Shame on us for not having guessed there'd be no power, I guess. I suppose the forecast should have also included that the Hudson House didn’t have the business sense to purchase a gas generator. That would have also been useful information for the poor couple who were supposed to have a rehearsal dinner at the inn's restaurant that same night. I guess that was their fault, too.
Talk about missing the big picture; this is simple Hospitality 101. We are so bummed because unfortunately their short-sighted business sense has ruined what was a lovely ongoing tradition. There are several other lovely B&B’s in the area and I would recommend going elsewhere if you are planning a trip to Cold Spring. There's simply no need to go to Hudson House.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.