This is where we stay when we are in Syracuse, cannot ask for better service with clean amenities. The beds are so comfortable. Great service from front desk, my mother and I were given a room that overlooked the highway; unfortunately the noise of the highway was a problem and need to ask to be changed room. I called front desk, explained our reason for the room change and within a few minutes all was settled and were given another room, the front desk person, a young lady was apologetic and even came to our room to help us change room. We were surprise to have received an upgrade. The room was very comfortable equally as clean at the first and the beds were very comfortable. I am a light sleeper and don/t usually takes well to hotel beds. This is the reason that we only stay at this Holiday Inn when in Syracuse, the hotel is new, clean and the service is great. Free breakfast, great selection, unfortunately I cannot drink the coffee as they do not carry lactose free milk, the only tea was the orange pekoe, nothing else, I would have appreciated assorted tea collection. Maybe next time, I get to stay they may have it.
Rooms facing the highway can be a bit noisy.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review of our hotel. We appreciate your wonderful comments on our staff, service, and amenities. There is a little bit of highway noise on that side of building that might bother some light sleepers, I am glad we were able to move you to a quieter room where you were not disturbed. Also, we do normally have a wider selection of tea, I apologize that we must have run out and were waiting for our next delivery. We will make sure to have our selection stocked up for your next visit!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.