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“Average hotel...” 3 of 5 stars
Review of Comfort Suites Syracuse - Cicero

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Comfort Suites Syracuse - Cicero
2.5 of 5 Hotel   |   5875 Carmenica Drive, Cicero, NY 13039   |  
Hotel website
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Hotel amenities
Ranked #2 of 3 hotels in Cicero
Bangor, Maine
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Average hotel...”
3 of 5 stars Reviewed September 4, 2013

Stayed here for a couple of nights in August. Room was ok but dated. Maids need to pay more attention to dusting. Both days, we had to wait for towels to be brought to the room in late afternoon. Couch in room 105 is stained and completely shot. It's impossible to sit on it because you sink WAY down.

Positives are that the beds were comfortable. Cable and Internet worked well. We had an early flight out and the have a free shuttle service. Breakfast was standard hotel fare. Staff was friendly.

This is an average place to stay but not as nice as other Comfort Suites that we have stayed at.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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117 people have reviewed this hotel

Traveler rating
    56
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    11
    8
    4
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46
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 29, 2013

I chose this hotel because I am a loyalty member and it was close to the Syracuse airport. OH MY GAWD! As we checked in, a couple with 4 children came to the desk to mention that the room they had just been assigned was ALREADY in use! They walked into their room only to find a couple already sleeping in bed! Then, a man came and his door key did not work. We had NO towels in the room, the cable did not work, the remote broke, the gal at the front desk was very sweet but clearly had little training and was overwhlemed. When asking her how far the airport was... she said she did not know! NOT GOOD. The climate control on the wall.... don't bother because you can set it to 75 and it will stay at 60! HORRIBLE experience, and I was dog tired, had to be up at 4 am.... sorry i pre paid.

Room Tip: Seriously, just go somewhere else.
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  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites-GM452, General Manager at Comfort Suites Syracuse - Cicero, responded to this review, August 30, 2013
There is simply nothing we can offer but our sincerest apologies for what you experienced with us during your recent stay.Customer service and satisfaction is of the utmost importance to us, and it is embarrassing this didn’t happen for you. Each and every member of our staff has been reminded of general customer service practices, hotel procedures and knowledge of the area to ensure this doesn’t happen again. Thank you very much for your time and feedback.
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South of Boston
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 23, 2013

We stayed at the Cicero Comfort Suites in Syracuse because there were two queen beds with a pull out couch, very helpful for our tall family with a teen girl and college age boy. It had also received rave reviews overall on TripAdvisor. The room looked clean, everything fine, however I did not sleep well at all in the bed, and the major problem was waking up to find

tiny ANTS swarming out of my daughter's laptop

that she had left on the floor next to her bed. They were so tiny that they exited right around the keys. Ugh. Granted, she should not have left her laptop on the floor, however no one expects this. We did our best to get rid of them, then placed it in a large ziplock bag to make sure that they wouldn't get in the rest of our things while in the car. Her laptop is still not acting right. We told the front desk person on our way out, and she was surprised, and said she would get housekeeping on it. I do not think that it is a housekeeping issue, but an infestation of ants.

I also recommend that you not choose this hotel based on its breakfast. While very clean and well presented, there was something like Velveeta in the "omelets" and they were very salty. My husband like the "make your own waffles." Otherwise, if you are happy with cold items, the selections are limited. Three cereals, a croissant, english muffins, bran muffins, toast and bagels. The coffee is quite weak (like weak tea). The coffee from the little brewer in the room was better.

It was nice to have a beer in the evening "Manager's Reception" - there was hard liquor available as well. Also, a cookie was offered. Does not make up for the ants. We are not likely to stay here again. It gets a "two" for the ants. Without ants, a "three" because the food was a disappointment.

Room Tip: Maybe the ants are further away on the third floor. Put your electronics in zip lock bags.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites-GM452, General Manager at Comfort Suites Syracuse - Cicero, responded to this review, August 30, 2013
On behalf of the entire staff, we would like to deeply apologize for not meeting your expectations during your stay. We appreciate your feedback to let us know where we can improve. We have taken necessary steps to address the issue in the room you stayed in with your family. We appreciate being given the opportunity to address your concerns and providing us with your insights.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 19, 2013

We stayed here to be close to family for a college graduation. The choices were very limited for the area, so Comfort Suites it was. Checin seemed a little confusing. The girl behind the counter didn't know what to do and had to ask management. It didn't take too long, but thought the staff should be trained properly. Other family had arrived the day before. We were in rooms numerically in a row, but not actually next to each other. Also, not a huge deal. We did however encounter them asking for clean towels in the hall. Housekeeping did not repalce their old ones with new ones from the day before. This immediately had me worried. The bed our son chose had a stain on the comforter when we arrived to the room. We just removed the comforter from the bed and did without. The next day, housekeeping actually did a great job picking up the place. With a 3 year old, stuff was everywhere. However, a pillow case had an usual stain on one fo the beds. Once again, we just didn't use it. Also, one our our towels was completely ripped/shredded on one end. I cannot believe someone would leave that in a room. It was about the quality we use to wash our dog. Breakfast was "ok" The layout was completely awful though. Everything stuck in corners and very cramped. The lady running the breakfast was very helpful. She seemed super busy and the trash was very full every day. Housekeeping or another staff member should be assigned to take the trash out mid-break hours to help out. Overall it was "fine". nothing to write home about. Would not stay there again however.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuites-GM452, General Manager at Comfort Suites Syracuse - Cicero, responded to this review, August 30, 2013
On behalf of The Comfort Suites Cicero staff, please accept our sincerest apologies for not being able to provide you the high standard of hospitality in which we strive for. We certainly appreciate your feedback to let us know the challenges you encountered during your stay. We have reviewed housekeeping and front desk procedures with our entire stay to make sure this doesn’t happen again to any guests. It is our hope, that one day you would return and give us another chance to extending our hospitality and service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, ON
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2013 via mobile

This hotel is great. Really easy to get on and off I81. Had a great stay. A great first hotel experience with our 14 month old. Rooms are clean and comfortable. Loved having a fridge and microwave. Excellent breakfast in the lobby with many options. Highly recommended.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, Canada
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 13, 2013

This is a nice,clean, quiet Comfort Inn that met all our needs. Check-in was quick and the person at the desk was helpful. Comfy beds, large room, very clean. Breakfast (included) was above average with better than the usual fare in this price range. Close to a restaurant (Cracker Barrel) but not really great for walking to it if that is what you want to do.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Latham, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 13, 2013

Stayed at the Comfort Suites this past weekend. Myself and my son along with 3 other fathers and their son's were in town for a basketball tournament. We booked 2 room on Hotwire and then called the hotel requesting rooms with 2 beds. We were told over the phone we "were all set, no problem". When we got to our ooms we had King Suites, 1 bed and a pullout love seat. Went to front desk and was told the hotel was sold out and they could not help us. Other than this issue the hotel itslef was very clean, staff was friendly, continental breakfast was typical. Overall a decent place to stay, would not pay the rate being asked by Comfort though way overpriced for the area.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Syracuse - Cicero

Address: 5875 Carmenica Drive, Cicero, NY 13039
Phone Number:
Location: United States > New York > Finger Lakes > Cicero
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 hotels in Cicero
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Syracuse - Cicero 2.5*
Official Description (provided by the hotel):
The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today. ... more   less 
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Also Known As:
Comfort Suites Syracuse - Cicero Hotel Cicero

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