I chose this hotel because I am a loyalty member and it was close to the Syracuse airport. OH MY GAWD! As we checked in, a couple with 4 children came to the desk to mention that the room they had just been assigned was ALREADY in use! They walked into their room only to find a couple already sleeping in bed! Then, a man came and his door key did not work. We had NO towels in the room, the cable did not work, the remote broke, the gal at the front desk was very sweet but clearly had little training and was overwhlemed. When asking her how far the airport was... she said she did not know! NOT GOOD. The climate control on the wall.... don't bother because you can set it to 75 and it will stay at 60! HORRIBLE experience, and I was dog tired, had to be up at 4 am.... sorry i pre paid.