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“Will never return” 2 of 5 stars
Review of Comfort Suites Syracuse - Cicero

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Comfort Suites Syracuse - Cicero
2.5 of 5 Hotel   |   5875 Carmenica Drive, Cicero, NY 13039   |  
Hotel website
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Hotel amenities
Ranked #2 of 3 hotels in Cicero
Fort Plain, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Will never return”
2 of 5 stars Reviewed June 9, 2012

I attended a conference at the Comfort Suites Cicero in March, 2012. The concierge staff was friendly and helpful upon arrival, and when I booked an extra night due to a snow storm. My room was quite nice. The service (and experience) went down hill after that. The conference food (hospitality, dinner, breakfast, snacks during workshops) was the worst to which I've ever been exposed. The wait stuff was unfriendly and belligerent. The conference attendees were not at all made to feel welcome, and our requests (simple things like replacing water pitchers during the workshops) were ignored.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 people have reviewed this hotel

Traveler rating
    53
    38
    11
    8
    4
See reviews for
45
31
5
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Ottawa
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 6, 2012

We spent the night a few weeks ago and overall we're pleased with the hotel. There were 5 of us, so one of my boys slept on the pull-out. All I can say is I'm glad it was him and not me, the mattress was not very comfortable. The beds on the other hand were great. The entire hotel was clean, it doesn't hurt that the property is quite new. The breakfast was your standard fair and appreciated. The thermostat in the room could have been more sensitive, during the night the A/C would cycle on and off cooling the room to the point where you needed a comforter and then the temperature would increase to where is was too warm.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottawa, ontario
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 31, 2012

Good comfy beds, great breakfast, quiet place. Good value. Pet friendly, too.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
62 reviews 62 reviews
51 hotel reviews
Reviews in 49 cities Reviews in 49 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 30, 2012

The property is only 2 years old so everything is in good shape. My bed was comfortable, shower was ok and the room had a refrigerator and microwave. The staff here is friendly and helpful. I was given a little goodie bag at my arrival and invited to the evening manager's reception which offers mixed drinks and a nice array of fruits and veggies, etc. Very nice. The wi-fi signal was strong and stable. Complementary breakfast included all the standard Choice Hotel fair, even those curious little discs created to resemble eggs. Though a bit outside of the city I didn't have any trouble accessing my destinations in Syracuse. Since I got the "advanced, non-refundable" rate the price vs. quality made this a good value. I will stay again when in the area.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 18, 2012

My family of 4 spent a night here last weekend. We went for my niece's convocation in Syracuse U.
We tried to book other hotels closer to the university 2 month ago but everywhere was full even.And the price was double. We paid $200/night. But we did not have other choices.
Anyway,overall we were pleased . Room was large enough,bedding was comfortable, decor was new, breakfast was good with lots of fruit..
I would recommend this place to other, but I will likely not go back because my niece will return to Toronto after graduation.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 26, 2012

Spend a ton of time on the road, usually in Choice properties due to work bookings. Have never once been upgraded or even recognized as an Elite Diamond member at least 2x over. (thank you Holiday Inn/Priority Club for continually doing both) Today was a classic......... no delivery menus at the front desk. Really????
Perfect example of a decent enough hotel, but lousy front desk service. Left a bad taste in the mouth. Won't be back.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NB
Top Contributor
81 reviews 81 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 22, 2012

Staff was a bit overwhelmed the day we checked in - I think they were short staffed and the cleaning was a bit behind schedule. That being said, they were professional and courteous under trying circumstances. We had a few requests which were politely taken care of - room was comfortable and clean. Manager's reception - Wine (really good white, we were pleasantly surprised), and a few snacks were welcome after a trying drive which included a very long stretch of construction. Would stay again.Breakfast was fine. Cracker Barrel within walking distance. Good location - easy to get back on the highway and head to Ontario.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Comfort Suites Syracuse - Cicero

Also Known As:
Comfort Suites Syracuse - Cicero Hotel
Comfort Suites Syracuse - Cicero Hotel Cicero
Address: 5875 Carmenica Drive, Cicero, NY 13039
Phone Number:
Location: United States > New York > Finger Lakes > Cicero
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Cicero
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Syracuse - Cicero 2.5*
Official Description (provided by the hotel):
The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today. ... more   less 
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