Spend a ton of time on the road, usually in Choice properties due to work bookings. Have never once been upgraded or even recognized as an Elite Diamond member at least 2x over. (thank you Holiday Inn/Priority Club for continually doing both) Today was a classic......... no delivery menus at the front desk. Really????
Perfect example of a decent enough hotel, but lousy front desk service. Left a bad taste in the mouth. Won't be back.