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“Great place, but disapointed in Spa” 4 of 5 stars
Review of Glenmere Mansion

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Glenmere Mansion
5.0 of 5 Small Hotel   |   634 Pine Hill Road, Chester, NY 10918   |  
Hotel amenities
Ranked #1 of 1 Chester B&B and Inns
Certificate of Excellence 2014
South Orange, New Jersey
1 review
2 helpful votes 2 helpful votes
“Great place, but disapointed in Spa”
4 of 5 stars Reviewed September 2, 2013

We had a really great time at the inn. The rooms and grounds are gorgeous, the pool very relaxing,and a very friendly staff. The food wasn't amazing, but very good. It was a perfect luxury quick getaway coming from New Jersey.

However, the one disappointment was the spa. We stayed 2 nights mid-week. Our spa reservations were for the late afternoon. We did the Turkish Hammam, and the treatment itself was very nice. However, a big part of a spa experience is not just the treatment, but the overall experience, and a part of this is having the opportunity to relax afterward. Any high end spa I’ve been to you can rest as long as you want afterward, and most places provide teas, and some snacks (dried fruit, etc). I guess our treatment was scheduled as the last appointment of the day. When we finished our treatment we went into the library and were offered water. I asked our therapist for tea , and the lady at the front desk came over to tell us she was closing down (ie, no tea was available). We were expecting a few moments to rest, have a nice cup of tea, and “pre-or post-treatment tapas,” as listed on the web site. But, we were rushed out after given water. It was very obvious they wanted us out so they could shut down. A high-end spa should take scheduling into account and not book someone so they are finished the minute they want to shut down for the evening. It wasn’t a very relaxing end to our treatment. Additionally disappointing was that I sent an email to the inn after we left providing a bit of feedback on this experience, and they never responded.

A few other items were a bit odd considering the inn is fairly high-end.
--In the afternoon chips and soft drinks are put out for grazing. This seemed a bit out of place, and would have expected more upscale sodas, and snacks like nuts and dried fruits, or higher end crackers, etc.
--Watch out for the cappuccinos in the restaurant. We were told they weren't included with the meal, but they charge you $8 per cappuccino. Make sure you make one for yourself at the self-serve coffee bar.
--The music played throughout the inn is extremely repetitive. We heard the same orchestral versions of soft rock many times.

However, these are of course a bit nit-picky and overall the experience was great.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    81
    9
    4
    1
    1
See reviews for
4
71
6
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Glen Ridge, NJ
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 25, 2013 via mobile

My wife and I had high expectations when we booked our one night stay. I'm happy to report that our expectations were exceeded. This place is 5+ stars. We stayed in room 11 which overlooked the lake and lawn; a nice view, an outstanding room and perhaps the best hotel shower ever. We also booked massages and both therapists were outstanding... I highly recommend the spa. The pool area was just outside the spa. Very private and relaxing. We had dinner in the courtyard which is less formal than the dining room which we preferred. The food was very good. Breakfast was even better. To sum up this place, I can't find any thing negative to say. The Glenmere Mansion is absolutely sublime.

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucks County PA
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 22, 2013

Having been up & down the East coast, staying at high end properties, I must say Glenmere is at the top of our list. The grounds, the mansion, the restoration, the pool, gardens, view, staff, food & finally the beautiful rooms are really exquisite.
I know of no place, especially within 2 hours or less from NYC, that you will find such bliss.

The friendly, charming staff, lead by hospitality master, Alan, are unobtrusive & helpful. They set the tone for relaxing & letting go.

If you are fortunate enough to be able to stay at this wonderful spot, you will feel like I do, a very lucky girl!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Arlington, New Jersey
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 11, 2013

When we first arrived at Glenmere I had my doubts about having enough to do at the mansion but we were on a getaway from it all weekend. The place, food and staff were excellent. We played Bocci and enjoyed the pool an hot tub. We like old places so the atmosphere was great also. As far as things to do - the place was well within driving distance to other historic places such as Rockefeller, Vanderbilt and Roosevelt mansions on the Hudson.
In all it was a laid back easy going weekend and the place was great

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
71 reviews 71 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed August 5, 2013

We stumbled upon this place while taking a day trip to the Catskills. We didn't stay there (it was a day trip), but we did have dinner. It was amazing. The house is stunning. The views are incredible. We ate in the courtyard. The courtyard is beautiful, tables are far enough apart that you don't hear any conversation but your own, and the food was delicious. We didn't want to leave. It's definitely on our list of places to go for a special weekend.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goshen
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 30, 2013

Went here on the recommendation of a friend for "an amazing night out in an amazing location," and we were amazing, first at the location. Glenmere Mansion is just beautiful, no other words can describe it. The food - also amazing, spectacular dishes presented in a beautiful manner. Sadly, the service was not up to par.

Our waitress, Sarah, was extremely rude, rushed, and at times plain mean. We were able to get passed this as mean people are mean people, nothing you can do about it except let it roll off your shoulders. We really hope Sarah either will be spoken to or just plain fired because as a waitress she is supposed to represent the restaurant and its' values, but she sure did a terrible job at doing that. On our way out we even told the Manager about her, and she said she would do something about it.

But besides that, such an amazing place. Special thanks to Christie (the manager), Alan (the owner and host), Emily (hostess), Ryan (brought us our food), Charles (butler), and Sam (busgirl). Without those people I'm sure that our experience would have been far worse.

Room Tip: We only stayed for dinner, looking into returning to spend a few nights.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2013

My husband and I recently traveled to Glenmere Mansion in Chester, NY for a weekend away from our small children and our hectic life in NYC. Needless to say, our expectations were surpassed. We arrived rather late but we were amply accommodated by a very friendly staff in the Frogs End Tavern. The casual atmosphere was very comfortable, and the casual menu went way beyond what you would expect in a small hotel tavern. Our room was luxuriously appointed, the marble bathtub with fireplace and television were to die for. The bed was like sinking into a cloud. The next day we went to the spa which was spectacular. The treatments and the staff were super, attending to our every need. Dinner in the Supper Room later that evening was the final jewel in the crown. Apparently there is a new chef and he is a winner. The food was spectacular, comparable to anything we have experienced in NYC. The price is extremely reasonable and worth it at twice the price. As far as the decor in this dining room is concerned, it is nothing short of spectacular. We were able to sit side by side on a banquette looking out into the room, it was so romantic and so European. If that we're not enough we were treated to spectacular afternoons at the pool, where attentive staff met all our needs. We were sorry to leave when our time in paradise was over. We will be repeat guests.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Glenmere Mansion

Address: 634 Pine Hill Road, Chester, NY 10918
Location: United States > New York > Chester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Chester
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Glenmere Mansion 5*
Number of rooms: 18
Official Description (provided by the hotel):
Glenmere Mansion is a Relais & Chatueax, 18-room luxury boutique hotel on 150 Hudson Valley acres overlooking Glenmere Lake. The Gilded Age mansion, circa 1911, underwent a 3 year renovation, opening Jan. 2010. Acres of beautiful gardens, heated outdoor swimming pool, tennis, bocce and croquet courts, and 2 restaurants on site. Spa opens summer 2011. Romantic getaway, (children over 16). Voted "Top Ten Small Boutique Hotel in the World" by Gayot Hotel Guide 2011. ... more   less 
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Also Known As:
Glenmere Mansion Hotel Chester

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