Wife and I came for a brief mid-week excursion from the city. As other guests and as the pictures show, the property is beautiful, and the furniture is of high quality and tasteful in the guest rooms and common areas. Its obvious that the owners and designers spent a lot of effort picking the right pieces to get the right feel for the mansion, which is very successful. Overall the stay was fine. But, we felt that the we should have known the following:
- The more formal dining room (Supper Club / Room) is only open Th - Sun. The Frogs End tavern which serves a more casual fare is the only dining choice you will have on the property. It's a bistro style, and the food is OK, but somewhat uninteresting. Given the 650++ / night cost of the stay, I would have expected food options of commensurate quality. Wine list is quite good.
- Wet spa is not separated by male / female. So bring your swimsuits if you intend to use it. Massage was surprisingly good.
- We came midweek, which was nice and quiet, but the hotel felt as if it was partially shutdown / operating sub scale. Our "butler" was only available on the first and last day of our stay, but not during the middle. Did they not need a butler if no new guests were checking in? If we wanted to have an after dinner drink in the lounge, we had to find someone to take our order.
We had the following more specific comments, which are very detailed and minor. But the devil is in the details especially on the high end.
- Breakfast was OK - nothing to write home about. The homemade marmalade was quite nice. However, the biscuits tasted like the chef used too much sodium bicarbonate, aka baking soda. Preparation was somewhat inconsistently between the two days. For example, one day we had fresh squeezed grapefruit juice. The next it was obviously from a carton.
- Morning coffees and teas were supposed to be served at 8AM in the self serve bar. On day 1 they were laid out, day 2 they were not, which was odd - and again gave us the feeling like the hotel was half shut down
- The self service bar, though stocked with Voss water, had a selection of supermarket snacks (e.g., nature valley granola) that didn't really match the high end water. I expected something more interesting here.
- it felt like we were served by a revolving door of workers. We hardly saw the same staff twice. Every day it was a different person at the restaurant / front / etc with little continuity.
Again, overall the stay was fine. The rooms are of high quality and that could be enough reason to stay here for a night or two. The food was not great, but we did not have the opportunity to try the supper room. But perhaps it was just overhyped in all the reviews and I just expected too much.
- Official Description (provided by the hotel):
- Glenmere Mansion is a Relais & Chatueax, 18-room luxury boutique hotel on 150 Hudson Valley acres overlooking Glenmere Lake. The Gilded Age mansion, circa 1911, underwent a 3 year renovation, opening Jan. 2010. Acres of beautiful gardens, heated outdoor swimming pool, tennis, bocce and croquet courts, and 2 restaurants on site. Spa opens summer 2011. Romantic getaway, (children over 16). Voted "Top Ten Small Boutique Hotel in the World" by Gayot Hotel Guide 2011. ... more less
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- Also Known As:
- Glenmere Mansion Hotel Chester