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“A new favorite” 4 of 5 stars
Review of Homewood Suites by Hilton Buffalo-Airport

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Homewood Suites by Hilton Buffalo-Airport
3.0 of 5 Hotel   |   760 Dick Road, Cheektowaga, NY 14225   |  
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Ranked #3 of 22 Hotels in Cheektowaga
Certificate of Excellence
new york
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A new favorite”
4 of 5 stars Reviewed October 12, 2012

My favorite Homewood Suites of the dozen or so that I've stayed in. My first stay here was after a very long, stormy drive and I was exhausted. When I arrived I found that my reservation was at a different Homewood Suites, some miles away. The desk clerk took care of everything, called the other hotel, transferred the reservation and found me a room. Probably the largest room in the place and all for a very good last minute discount. So when I found myself back in Buffalo this week, I headed for this hotel, but with a firm reservation this time! Just as before, the staff were all very professional and helpful. I had a great room with a fireplace, very cozy and comfortable. The separate bedroom was very quiet and the bed quite comfy. And of course, having a full kitchen is handy if you don't want to eat out - great Wegmans grocery store just down the street. And something that I always appreciate, but rarely find in hotels, the windows actually open - fresh air!! The hotel is quite near the airport and you can hear planes coming and going and though I'm usually quite bothered by noise, I didn't find it a problem at all. If this would bother you, ask for a room facing away from the airport.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ldygrdnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this review, October 15, 2012
Thank you for staying with us at the Homewood Suites-Buffalo Airport. I am sorry that your original reservation was at a different Homewood, but I am so glad to hear that you enjoyed staying with us and returned to stay with us again! That means so much to us! I have shared your comments regarding your guestroom suite and the service you recieved at the hotel with the hotel team. We are grateful for your compliments and we all look forward to having you stay again in the future. Thank you for taking te time to share your experience on Trip Advisor! We will see you soon!

Jennifer Redmond
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 reviews from our community

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2 reviews
5 of 5 stars Reviewed October 12, 2012

A short distance from the airport, our one-night stay proved very satisfying. Reception staff were genuine, friendly and helpful. Our suite was a large, comfortable one bedroom and separate living room, the latter with a timer-controlled fireplace. The room was clean and well appointed, similar to all Homewood Suites. Breakfast was included; a little too generic for my taste with plain bagels, waffles and more original, omelettes. I recommend this particular property over several others at which we stayed in the same area.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank herschm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this review, October 15, 2012
Thank you so much for taking the time to share your experience at our hotel on Trip Advisor. My team and I are so glad to hear that you enjoyed your service and the hotel amenities. Thank you for your feedback regarding breakfast. We always take this into consideration on how to improve and we will look into adding some additional items to our breakfast buffet. Thank you for your recommendation to your friends for our hotel! We will see you again when you visit the Buffalo area in the future.

Thank You.
Jennifer Redmond
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 1, 2012

Checked in by friendly staff into a clean well appointed and laid out suite.
Will stay there again.
Breakfast wasn't anything exciting - but was included in the price.
Good location - close to shopping and restaurants.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this review, October 5, 2012
Thank you very much for sharing your experience at the Homewood Suites-Buffalo Airport. I am so glad that the hotel met your needs and that you experienced great service and cleanliness. We look forward to having you stay with us again in the future!

Thank You.
Jennifer Redmond
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
640 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 1,176 helpful votes
5 of 5 stars Reviewed September 23, 2012

On the evening before my son an I took Amtrak out of Depew for Penn Station we checked into the Homewood Suites near the Buffalo Airport. The folks here were very friendly and welcoming yet again. We found a Wegmans store about a block and a half away and got a great meal and snacks from the buffet there. The next morning we had to get up early to make our 4:30am train and the front desk had called a cab for us and even paid for the ride. The hotel is great for this purpose (a layover while travelling) and the folks are very hospitable.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JamesII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this review, September 25, 2012
Thank you so much for returning to our hotel and thank you for taking the time to share your experience on Trip Advisor. I am so glad that our service and location keeps you coming back to our property! We are very grateful for your comments and look forward to having you stay again!

Thank You.
Jennifer Redmond
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed September 16, 2012

We stayed at this property on a Saturday night. We requested a non smoking room with a king bed. When we arrived we were given a non smoking room that was being transitioned from a smoking room just down the hall from an exit door. The hall and the room wreaked of smoke. After spending a few minutes in the room we asked to be changed. At first we were refused. It was either leave or change rooms. The room itself was also not great. The walls in the bedroom area were dirty and a big turn off. We did end up switching rooms and the next room was better but we were so turned off. I use the Hilton chain several times a year and have never encountered this issue. This hotel needs some spiffing up. The amhersst .location is much nicer and more well kept hotel.

Room Tip: Make sure you request a room that was not previously a smoking room
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank drtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this review, September 19, 2012
Thank you for your review. I apologize that you were not happy with your initial room assignment during your recent trip. We strive to accommodate all reservations to the best of our abilities. I understand that you encountered and opportunity with the clanliness of our hotel, I sincerely apologize for this. This is one of the area's that we ar very vigilant in to ensure comfort and satisfaction for our guests. I'm so sorry that we were unable to meet expectations and based upon your review I am actively working with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the Buffalo area that you will consider staying with us again.

Thank You,
Jennifer Redmond
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Ontario
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 13, 2012

This hotel was by far the cleanest and most comfortable in Buffalo, NY. The rooms were spotless and I felt like I was at home while I stayed here with my family. My two young girls 6 & 4 were comfortable. There was no hotel smell in the room and the hotel reception was very friendly and helpful. The breakfast buffet was ok. This hotel was just a little further out then I expected but the closest mall is the Walden Galleria, less than 10 mins away. There was a very nice Wegmans close by. The price was a little high but worth it if you are looking for comfort. I would stay here again!

Room Tip: Room close to exit doors at the back or close to elevators in the front.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jazna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this review, September 17, 2012
I am so glad to hear that you enjoyed your stay at the Homewood Suites-Buffalo Airport. We really appreciate you taking the time to share your experience on Trip Advisor. We take great pride in the servicee and amenities that the hotel provides. I am so glad that you were able to enjoy it and all the great things in the area. We look forward to having you stay with us again in the future!

Thank You.
Jennifer Redmond
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph, Canada
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 9, 2012

This hotel has all one expects from a Homewood Suites - large suites, breakfasts, Manager's Reception, clean and well-kept. The location is excellent - about a two-minute drive from BUF and less than 10 minutes to Walden Galleria and the shops around it. We stayed in a two-bedroom suite (1 King, 2 Queens, living area with sofabed), and it was large enough for our family of 7 (2 adults, 5 kids). The pool was good sized (and indoor, which is probaby smart planning for upstate New York). The fitness room is larger than average and well-equipped, with a fair amoutn of strength training equipment, not just a couple of treadmills and an elliptical. THe management and staff were very friendly and helpful, and the hotel has won numerous Hilton awards and accolades (proudly displayed in the breakfast room). The clientele seems to be made up of either people catching one of the early flights out of BUF or Canadians doing some cross-border shopping. My 6-year old has a queston, though, "Why don't they make Lewis the Duck stuffed toys?"

Room Tip: Rooms on the outside are quieter - interior rooms have some noise from the outdoor dining/BBQ area.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank B_and_N_and_5_kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jredmond, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this review, September 11, 2012
Thank you so much for taking the time to share your experience at the Homewood Suites-Buffalo Airport on Trip Advisor. Your comments and feedback mean a great deal to the team! We are really pleased to hear that you enjoyed your stay and were able to use all of the hotel features. I am so glad the team provided a comfortable, clean and service friendly experience for you. And yes, I agree, the location of the hotel is perfect for both shopping trips or flying out of the Buffalo Airport. We also have a great grocery store and numerous restaurants around the hotel. We hope that when you are in the Buffalo area again, you will stay with us!
Thank You.
Jennifer Redmond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Homewood Suites by Hilton Buffalo-Airport

Address: 760 Dick Road, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cheektowaga
#1 Romantic Hotel in Cheektowaga
#5 Business Hotel in Cheektowaga
Price Range (Based on Average Rates):
Hotel Class:3 star — Homewood Suites by Hilton Buffalo-Airport 3*
Number of rooms: 77
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Buffalo Airport Hotel Buffalo
Homewood Suites Buffalo Airport
Hilton Buffalo
Homewood Buffalo
Buffalo Homewood Suites
Buffalo Hilton

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