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“Good Hotel” 4 of 5 stars
Review of Comfort Suites Buffalo

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Comfort Suites Buffalo
2.5 of 5 Hotel   |   901 Dick Road, Cheektowaga, NY 14225   |  
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Ranked #5 of 20 Hotels in Cheektowaga
Texas City
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Good Hotel”
4 of 5 stars Reviewed August 9, 2014

We stayed 2 days while we went to Niagara Falls, which is only about 25 to 35 minutes away and had a good time at the hotel. The hotel was going through some renovations and the rooms were good and the breakfast was great. What impressed me was the front desk who offered to help us take our luggage upstairs because there was no elevator. Great professionalism and courteous employees. I definitely recommend this hotel.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, August 11, 2014
Thank you for expressing your great appreciation regarding our great service provided to you during your recent trip to Buffalo. it is always nice to hear positive feed backs from our guests, and are grateful to know you had a wonderful time and that you will return to our hotel, the Comfort Suites Buffalo Airport. We thank you for staying with us and are looking forward to your return trip very soon.

Gary Pacioni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
    161
    108
    46
    17
    9
See reviews for
150
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
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English first
Kitchener, Canada
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 7, 2014

We recently stayed at the Comfort Suites prior to departing from the Buffalo airport. The hotel was spotless, breakfast offerings abundant, and hotel staff friendly and helpful. Cliche was quick and efficient checking us in. Our shuttle to and from the airport were quick and we had very little wait when we returned. We've been there before and we'll go there again!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, August 11, 2014
Thank you for taking the time to share with us your great experience regarding your recent stay at our hotel the Comfort Suites Buffalo Airport. It is always nice to hear positive feed backs from our guests and are grateful to know you will return again for its great location and excellent customer service. I will be sure and let Cliché know that you enjoyed her service. We thank you for staying with us and are looking forward to servicing you in the near future.

Gary Pacioni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
1 review
5 of 5 stars Reviewed August 7, 2014

While a few things seemed a bit rundown, the overall vibe was exceedingly pleasant. The staff were all beyond courteous, from Nigel who checked me in at night to Cliche who checked me out, and everyone I encountered in between. It truly seemed as though it was their pleasure to work there. The beds were more than comfortable, with pillows that I'd heard existed but never believed. The food was also beyond my wildest dreams, exactly what I needed to start a long day of travel. It was a fantastic stay.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, August 11, 2014
Thank you for taking the time to share with us your great experience regarding your recent stay at the Comfort Suites Buffalo Airport. It is always nice to hear positive feed backs from our guests and are grateful to know you will return again for its great location and excellent customer service. I will be sure and tell Nigel and Cliché that you enjoyed their service. We thank you for staying with us and we are looking forward to welcoming you in the near future in Buffalo New York.

Gary Pacioni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo
1 review
5 of 5 stars Reviewed August 7, 2014 via mobile

Lisa Emick did an excellent job with the breakfast area and was very helpful and sweet. The rooms were clean and the staff was welcoming. It was great that they allowed pets. We had a great overall experience and would come back!

  • Stayed August 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, August 11, 2014
Thank you for taking the time to share your great experience regarding your recent stay at the Comfort Suites Buffalo Airport. It is always nice to hear positive feed backs from our guest and are grateful to know you liked very much the hotel and most defiantly that you will return again for its great location and excellent customer service. I will be sure and let Lisa know that you enjoyed her service. We thank you for staying with us and are looking forward to you staying with us in the near future.

Gary Pacioni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 5, 2014

Good vibes from everyone encoutered at the hotel, from check in clerk, to shuttle bus driver.

My shuttle to the airport was at 5:15 and before they serve breakfast--but a take-out bag with water, fruit and powerbar was provided (nice touch.)

All the necessities were excellent--comfy bed, good pillow selection, strong wifi, good shower head pressure.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, August 11, 2014
Thank you for expressing your great appreciation regarding our excellent service provided to you during your recent trip to Buffalo. It is always nice to hear positive feed backs from our loyal customer. We are grateful to know you had a wonderful time all made possible by the little touches provided by our staff at the hotel. We thank you for staying with us and hope to see you very soon.

Gary Pacioni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed August 4, 2014

Clean rooms, efficient and friendly staff. Andre Nunn took great care of me after a late-night flight cancellation. Couldn't have asked for better service, and the free snacks and breakfast were greatly appreciated.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, August 11, 2014
Thank you for taking the time to share your great experience regarding your recent stay at the Comfort Suites Buffalo Airport. It is always nice to hear positive feed backs from our guests and are grateful to know you liked very much the hotel and most defiantly you will return again for its great location and excellent customer service. We thank you for staying with us and hope to see you very soon.

Gary Pacioni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
clearfield
1 review
3 of 5 stars Reviewed August 2, 2014 via mobile

Or stay was ok for 5 out of the 6 of us because I had to sleep on the floor due to the sofa bed being broken witch we told the front desk and they said they would change it and did not! But their was some good when I got up and went down to breakfast the breakfast attendant was wonderful thank you Lisa Emick what a nice lady!

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this review, August 6, 2014
Thank you for taking the time to provide feed back and staying at the newly renovated property. My teams goal is to ensure that you are 100% satisfied with your stay and we have many steps in place to ensure that occurs. I apologize that one of those steps were not perfect and I ask that you call me at 716-633-6000 to discuss in more detail. we look forward to hosting you the next time you are in the Buffalo area and our team will be ready to exceed your expectations.

Gary Pacioni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Buffalo

Address: 901 Dick Road, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cheektowaga
#3 Romantic Hotel in Cheektowaga
#6 Family Hotel in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Buffalo 2.5*
Number of rooms: 100
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Also Known As:
Comfort Suites Buffalo Hotel Cheektowaga
Buffalo Comfort Suites

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